johnys7
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Dear EVGA , yesterday my 1080 FTW literally exploded while i was playing a game as usual! As it seems its the common problem with the VRM's. I submitted yesterday my RMA request on the EVGA.eu site but yet no answer or no email....
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johnys7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 11:24:05
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johnys7
Dear EVGA , yesterday my 1080 FTW literally exploded while i was playing a game as usual! As it seems its the common problem with the VRM's. I submitted yesterday my RMA request on the EVGA.eu site but yet no answer or no email....
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Piers123
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 11:58:30
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Why submit an RMA? I would call them and ask to speak with a supervisor - but that's just me. See this thread for EVGA's reply.
CPU: Intel i7 6700k @ 4.7Ghz (1.325v)Cooling: Corsair H110i GT CPU CoolingMotherboard: Asus Maximus VIII Hero Z170RAM: Kingston 32GB FuryX DDR4 2667 @2666MHz (1.200v/15-15-15-34)GPU: EVGA GTX 1080 FTW 8GB @~2100/10962 (+80%/130%/88°C/+Curve/+475 - Extra 50 MHz with Curve)HDD: 5* 4TB WD REDOS SSD: 1* Samsung 850 Evo 500GB SSDGaming SSD: 1* OCZ 500GB SSDCase: Corsair Obsidian 750DPSU: Corsair RM850X PSUMonitor: AOC U3277PQU 32" [link=mailto:3840x2160@60Hz]3840x2160@60Hz[/link] Some of the above parts no longer work due to damage from my EVGA 1080 FTW.
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johnys7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:02:57
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Because i live in Greece and there is no EVGA here...i bought the card from the EVGA.eu store...
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panzlock
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:30:09
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Remember a while back some forum patrons (possibly moderators, as well) confidently suggesting that nothing was wrong with the GTX 1070/1080 series EVGA produced? And the FurMark stress test Guru3D performed was beyond usual strain these cards would be subjected to? And now we have people actually insisting that only a handful of cards have blown up/caught fire. Say, 10 as opposed to 30.
And to the guy who asked me why I felt the need to post on an EVGA forum about the ROG Strix I am buying instead of EVGA's crippled alternative...THIS is why.
Do your research, people. Hasty purchases lead to salt and Kleenex.
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Sajin
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:41:22
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The 1080 FTW cards had some issues with some VRM IC's being out of spec. I bet the OP's card is one of the cards that is affected by one of those defective VRM IC's.
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johnys7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:43:57
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That was something unforgivable for 800E ! And be sure that the next time that i am going to buy a GPU i will seriously consider to do it from EVGA . Especially if you are not fast and reliable on the RMA!
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EVGATech_ChrisB
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Re: VRM exploded
2016/11/23 12:43:59
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Dear johnys7,
I am sorry that you had a problem with your card and that you are upset. I can confirm that our team has answered the two emails that you did send in to them and that we are here to help. I will be sending you another email trying to find the information needed to help with the pickup of your product and thank you for your patience throughout this process.
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johnys7
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Re: VRM exploded
2016/11/23 12:48:12
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I am still waiting for any kind of email from you but still nothing. Moreover i just received a ticket for RMA and complete the form on your site...I am really really dissapointed because i spent 800 Euros for this card and i kindly demand a fast RMA....
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laped83
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 13:01:45
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panzlock
Remember a while back some forum patrons (possibly moderators, as well) confidently suggesting that nothing was wrong with the GTX 1070/1080 series EVGA produced? And the FurMark stress test Guru3D performed was beyond usual strain these cards would be subjected to? And now we have people actually insisting that only a handful of cards have blown up/caught fire. Say, 10 as opposed to 30.
And to the guy who asked me why I felt the need to post on an EVGA forum about the ROG Strix I am buying instead of EVGA's crippled alternative...THIS is why.
Do your research, people. Hasty purchases lead to salt and Kleenex.
Yeah I'm beginning to worry too. More and more of these post are popping up so how many cards will be burned up within the next year? First they were talking about the furmark extreme cases which was understandable but in normal gaming this shouldn't happen. The lifespan of the components has been greatly reduced if cards already are failing. Not sure what I should fell about having a ticking bomb in my computer and the slow/no response in thermalpads doesn't help either.
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johnys7
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Re: VRM exploded
2016/11/23 13:03:29
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EVGATech_ChrisB
Dear johnys7,
I am sorry that you had a problem with your card and that you are upset. I can confirm that our team has answered the two emails that you did send in to them and that we are here to help. I will be sending you another email trying to find the information needed to help with the pickup of your product and thank you for your patience throughout this process.
I am still waiting for any kind of email from you but still nothing. Moreover i just received a ticket for RMA and complete the form on your site...I am really really dissapointed because i spent 800 Euros for this card and i kindly demand a fast RMA.... I still dont have any email about where to sent the card or who will pay the shipping fee and the status is : Return the Defective product to EVGA...
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EVGATech_ChrisB
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Re: VRM exploded
2016/11/23 13:04:23
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Dear johnys7, I have emailed you and will be awaiting your response. johnys7
I am still waiting for any kind of email from you but still nothing. Moreover i just received a ticket for RMA and complete the form on your site...I am really really dissapointed because i spent 800 Euros for this card and i kindly demand a fast RMA....
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Piers123
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 13:47:30
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johnys7
Because i live in Greece and there is no EVGA here...i bought the card from the EVGA.eu store...
Greece is part of the EU and you're covered by EU-wide Consumer Protection laws. EVGA Germany and UK is for the whole EU, so you can call either number and get someone helpful who will be able to deal with the issue.
CPU: Intel i7 6700k @ 4.7Ghz (1.325v)Cooling: Corsair H110i GT CPU CoolingMotherboard: Asus Maximus VIII Hero Z170RAM: Kingston 32GB FuryX DDR4 2667 @2666MHz (1.200v/15-15-15-34)GPU: EVGA GTX 1080 FTW 8GB @~2100/10962 (+80%/130%/88°C/+Curve/+475 - Extra 50 MHz with Curve)HDD: 5* 4TB WD REDOS SSD: 1* Samsung 850 Evo 500GB SSDGaming SSD: 1* OCZ 500GB SSDCase: Corsair Obsidian 750DPSU: Corsair RM850X PSUMonitor: AOC U3277PQU 32" [link=mailto:3840x2160@60Hz]3840x2160@60Hz[/link] Some of the above parts no longer work due to damage from my EVGA 1080 FTW.
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Everons
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 14:24:39
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Still waiting for my thermal pads! 4 weeks and counting.
post edited by Everons - 2016/11/23 14:26:48
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panaikas
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 14:43:20
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Sajin
The 1080 FTW cards had some issues with some VRM IC's being out of spec. I bet the OP's card is one of the cards that is affected by one of those defective VRM IC's.
So evga know that there are problems (as you told) with 1080ftw and don't recall the cards? Why you wait to recall the cards and cause us damage to other parts of our systems! On the thermal pads section is an optional for us that we have the cards to install but from factory from now on come with the pads, next some vrm ic's issues with 1080ftw, overshight at gamernexus, next what come? Support is good to try find solution BUT this approach of the problem to not recall the cards we have in ours computers and exhange with brand new (not refurbished) or a full refund is unaccetptable. Never again evga
post edited by panaikas - 2016/11/23 16:28:10
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z1nonly
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 14:55:57
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 15:10:22
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z1nonly
http://www.gamersnexus.net/guides/2691-final-evga-vrm-thermal-torture-test-and-analysis
Please see the testing done by gamersnexus. Failures happen, but the temperatures are not the cause.
Good Reading; It's clear to us, at this point, that there's no thermal issue with EVGA's cards. Any defects we're seeing are being caused by other factors, like workmanship or manufacturing defects. If you have a problem, contact EVGA -- but it's probably not being caused by thermals, and it does still seem like the internet has amplified these occurrences to a point where it sounds worse than it is in reality. Thanks
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EVGATech_ChrisB
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 16:20:12
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Dear johnys7, Thank you for your time through email and please do not hesitate to let me know if you should have any additional questions or concerns. chrisb@evga.com
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