johnys7
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Dear EVGA , yesterday my 1080 FTW literally exploded while i was playing a game as usual! As it seems its the common problem with the VRM's. I submitted yesterday my RMA request on the EVGA.eu site but yet no answer or no email....
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johnys7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 11:24:05
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johnys7
Dear EVGA , yesterday my 1080 FTW literally exploded while i was playing a game as usual! As it seems its the common problem with the VRM's. I submitted yesterday my RMA request on the EVGA.eu site but yet no answer or no email....
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Piers123
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 11:58:30
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Why submit an RMA? I would call them and ask to speak with a supervisor - but that's just me. See this thread for EVGA's reply.
CPU: Intel i7 6700k @ 4.7Ghz (1.325v)Cooling: Corsair H110i GT CPU CoolingMotherboard: Asus Maximus VIII Hero Z170RAM: Kingston 32GB FuryX DDR4 2667 @2666MHz (1.200v/15-15-15-34)GPU: EVGA GTX 1080 FTW 8GB @~2100/10962 (+80%/130%/88°C/+Curve/+475 - Extra 50 MHz with Curve)HDD: 5* 4TB WD REDOS SSD: 1* Samsung 850 Evo 500GB SSDGaming SSD: 1* OCZ 500GB SSDCase: Corsair Obsidian 750DPSU: Corsair RM850X PSUMonitor: AOC U3277PQU 32" [link=mailto:3840x2160@60Hz]3840x2160@60Hz[/link] Some of the above parts no longer work due to damage from my EVGA 1080 FTW.
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johnys7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:02:57
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Because i live in Greece and there is no EVGA here...i bought the card from the EVGA.eu store...
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panzlock
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:30:09
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Remember a while back some forum patrons (possibly moderators, as well) confidently suggesting that nothing was wrong with the GTX 1070/1080 series EVGA produced? And the FurMark stress test Guru3D performed was beyond usual strain these cards would be subjected to? And now we have people actually insisting that only a handful of cards have blown up/caught fire. Say, 10 as opposed to 30.
And to the guy who asked me why I felt the need to post on an EVGA forum about the ROG Strix I am buying instead of EVGA's crippled alternative...THIS is why.
Do your research, people. Hasty purchases lead to salt and Kleenex.
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Sajin
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:41:22
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The 1080 FTW cards had some issues with some VRM IC's being out of spec. I bet the OP's card is one of the cards that is affected by one of those defective VRM IC's.
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johnys7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 12:43:57
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That was something unforgivable for 800E ! And be sure that the next time that i am going to buy a GPU i will seriously consider to do it from EVGA . Especially if you are not fast and reliable on the RMA!
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EVGATech_ChrisB
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Re: VRM exploded
2016/11/23 12:43:59
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Dear johnys7,
I am sorry that you had a problem with your card and that you are upset. I can confirm that our team has answered the two emails that you did send in to them and that we are here to help. I will be sending you another email trying to find the information needed to help with the pickup of your product and thank you for your patience throughout this process.
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johnys7
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Re: VRM exploded
2016/11/23 12:48:12
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I am still waiting for any kind of email from you but still nothing. Moreover i just received a ticket for RMA and complete the form on your site...I am really really dissapointed because i spent 800 Euros for this card and i kindly demand a fast RMA....
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laped83
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 13:01:45
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panzlock
Remember a while back some forum patrons (possibly moderators, as well) confidently suggesting that nothing was wrong with the GTX 1070/1080 series EVGA produced? And the FurMark stress test Guru3D performed was beyond usual strain these cards would be subjected to? And now we have people actually insisting that only a handful of cards have blown up/caught fire. Say, 10 as opposed to 30.
And to the guy who asked me why I felt the need to post on an EVGA forum about the ROG Strix I am buying instead of EVGA's crippled alternative...THIS is why.
Do your research, people. Hasty purchases lead to salt and Kleenex.
Yeah I'm beginning to worry too. More and more of these post are popping up so how many cards will be burned up within the next year? First they were talking about the furmark extreme cases which was understandable but in normal gaming this shouldn't happen. The lifespan of the components has been greatly reduced if cards already are failing. Not sure what I should fell about having a ticking bomb in my computer and the slow/no response in thermalpads doesn't help either.
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johnys7
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Re: VRM exploded
2016/11/23 13:03:29
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EVGATech_ChrisB
Dear johnys7,
I am sorry that you had a problem with your card and that you are upset. I can confirm that our team has answered the two emails that you did send in to them and that we are here to help. I will be sending you another email trying to find the information needed to help with the pickup of your product and thank you for your patience throughout this process.
I am still waiting for any kind of email from you but still nothing. Moreover i just received a ticket for RMA and complete the form on your site...I am really really dissapointed because i spent 800 Euros for this card and i kindly demand a fast RMA.... I still dont have any email about where to sent the card or who will pay the shipping fee and the status is : Return the Defective product to EVGA...
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EVGATech_ChrisB
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Re: VRM exploded
2016/11/23 13:04:23
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Dear johnys7, I have emailed you and will be awaiting your response. johnys7
I am still waiting for any kind of email from you but still nothing. Moreover i just received a ticket for RMA and complete the form on your site...I am really really dissapointed because i spent 800 Euros for this card and i kindly demand a fast RMA....
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Piers123
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 13:47:30
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johnys7
Because i live in Greece and there is no EVGA here...i bought the card from the EVGA.eu store...
Greece is part of the EU and you're covered by EU-wide Consumer Protection laws. EVGA Germany and UK is for the whole EU, so you can call either number and get someone helpful who will be able to deal with the issue.
CPU: Intel i7 6700k @ 4.7Ghz (1.325v)Cooling: Corsair H110i GT CPU CoolingMotherboard: Asus Maximus VIII Hero Z170RAM: Kingston 32GB FuryX DDR4 2667 @2666MHz (1.200v/15-15-15-34)GPU: EVGA GTX 1080 FTW 8GB @~2100/10962 (+80%/130%/88°C/+Curve/+475 - Extra 50 MHz with Curve)HDD: 5* 4TB WD REDOS SSD: 1* Samsung 850 Evo 500GB SSDGaming SSD: 1* OCZ 500GB SSDCase: Corsair Obsidian 750DPSU: Corsair RM850X PSUMonitor: AOC U3277PQU 32" [link=mailto:3840x2160@60Hz]3840x2160@60Hz[/link] Some of the above parts no longer work due to damage from my EVGA 1080 FTW.
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Everons
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 14:24:39
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Still waiting for my thermal pads! 4 weeks and counting.
post edited by Everons - 2016/11/23 14:26:48
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panaikas
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 14:43:20
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Sajin
The 1080 FTW cards had some issues with some VRM IC's being out of spec. I bet the OP's card is one of the cards that is affected by one of those defective VRM IC's.
So evga know that there are problems (as you told) with 1080ftw and don't recall the cards? Why you wait to recall the cards and cause us damage to other parts of our systems! On the thermal pads section is an optional for us that we have the cards to install but from factory from now on come with the pads, next some vrm ic's issues with 1080ftw, overshight at gamernexus, next what come? Support is good to try find solution BUT this approach of the problem to not recall the cards we have in ours computers and exhange with brand new (not refurbished) or a full refund is unaccetptable. Never again evga
post edited by panaikas - 2016/11/23 16:28:10
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z1nonly
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 14:55:57
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 15:10:22
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z1nonly
http://www.gamersnexus.net/guides/2691-final-evga-vrm-thermal-torture-test-and-analysis
Please see the testing done by gamersnexus. Failures happen, but the temperatures are not the cause.
Good Reading; It's clear to us, at this point, that there's no thermal issue with EVGA's cards. Any defects we're seeing are being caused by other factors, like workmanship or manufacturing defects. If you have a problem, contact EVGA -- but it's probably not being caused by thermals, and it does still seem like the internet has amplified these occurrences to a point where it sounds worse than it is in reality. Thanks
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EVGATech_ChrisB
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/23 16:20:12
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Dear johnys7, Thank you for your time through email and please do not hesitate to let me know if you should have any additional questions or concerns. chrisb@evga.com
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dJbLoW
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 00:11:18
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I use 1070 FTW. I'm expecting a thermal pad to be in for 4 weeks. Sorry, but if you do not send in the near future, it will be filled with burned cards. What are you still waiting for? Let's open the RMA and return the card. We have been patient for over a month. Now hold your Evga hand quickly and start submissions.
We will disassemble the cards and install them again.
Thank you!
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MitchyK7
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 03:39:34
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To be honest i've been following this very closely being the owner of a 1070FTW ACX3.0. So far i've only seen 4 separate destroyed cards. Several were the same picture being used by others to claim their card blew up. Probably for fake internet fame. But EVGA themselves have said out of a million cards shipped they've had about 200 RMA's. That's a failure rate of 0.02%. That is about average for ANY manufacturer.
My washing machine blew up on tuesday. It doesn't mean every single one of that model is faulty. I was just unlucky. One faulty product from a manufacturer doesn't mean you should abandon that manufacturer. Two or three, then fair enough. But this whole thing has been blown out of proportion by low rate gaming/tech journalists publishing sensationalist articles to get clicks. Those sites live or die on the number of clicks they get, so of course they're going to use headlines to get people clicking.
Headlines such as "EVGA cards blowing up for many gamers". Without even caring about checking actual numbers.
In the case of the OP, EVGA have been very good dealing with my issues which were nothing to do with overheating. I've received my thermal pads yesterday which i'm fitting today and i've just received the link to pay shipping for my power link. All in all EVGA have been very good with their support in my experience.
Don't be disheartened by the issues you are facing. It's not EVGA's fault you live in Greece and they have no direct contact there. I got straight into a chat with an EVGA support rep in the UK and he sorted my issues within a couple of minutes. Just make sure their emails aren't being diverted into your spam folder. Good luck with your card, and don't let one failure cloud your judgement. I was a Gigabyte card user for years, but comparing this 1070 FTW to a Gigabyte 1070 the EVGA card had better temps and overclocks. It passed 2GHz out of the box and only hits 64'c under load!
No, i don't work for EVGA or anything like that, and i think this whole mess could have been avoided for a few cents worth of rubber padding. But they've been very proactive on this issue and that should give you confidence in their willingness to help. Plus these FTW cards look badass! lol
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dJbLoW
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 03:50:45
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Hello,
Thank you for writing so long. You are very kind.
I live in turkey. I bought this card with high USD price on Amazon. I have been using my card for about 4 months without any problems. The memories come out Samsung and the card is probably one of the first areas.
I have been anxious since these burning and warming incidents happened. It may not have come my way, but it does not mean that it will not happen. As you say, electronic requires luck. Evga released the beautiful product but I was a little buggy because people were getting nervous because I was involved.
It's been over a month and I'm waiting for the thermal pad to be applied.
My card sees the highest 62-63c temperature but I do not know how much the VRM part is getting out ..
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 03:51:11
(permalink)
Maybe is problem and exaggerate little. That would not be first time.
But EVGA is very popular and that's expected.
Everybody have some hardware problems from time to time...
Example new and excellent iPhone 7... Models with Intel modem are inferior to Qualcomm.
Imagine that...
I'm curious when you say card explode, did you hear loud when that happen,,, and computer stop to work?
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Piers123
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 05:41:54
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Vlada011
Maybe is problem and exaggerate little. That would not be first time.
But EVGA is very popular and that's expected.
....
I'm curious when you say card explode, did you hear loud when that happen,,, and computer stop to work?
My computer lit half my room, smoke came out of it, it turned off and part of the backplate was orange-coloured.
CPU: Intel i7 6700k @ 4.7Ghz (1.325v)Cooling: Corsair H110i GT CPU CoolingMotherboard: Asus Maximus VIII Hero Z170RAM: Kingston 32GB FuryX DDR4 2667 @2666MHz (1.200v/15-15-15-34)GPU: EVGA GTX 1080 FTW 8GB @~2100/10962 (+80%/130%/88°C/+Curve/+475 - Extra 50 MHz with Curve)HDD: 5* 4TB WD REDOS SSD: 1* Samsung 850 Evo 500GB SSDGaming SSD: 1* OCZ 500GB SSDCase: Corsair Obsidian 750DPSU: Corsair RM850X PSUMonitor: AOC U3277PQU 32" [link=mailto:3840x2160@60Hz]3840x2160@60Hz[/link] Some of the above parts no longer work due to damage from my EVGA 1080 FTW.
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ilyama
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 05:46:37
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dJbLoW
I use 1070 FTW. I'm expecting a thermal pad to be in for 4 weeks. Sorry, but if you do not send in the near future, it will be filled with burned cards. What are you still waiting for? Let's open the RMA and return the card. We have been patient for over a month. Now hold your Evga hand quickly and start submissions.
We will disassemble the cards and install them again.
Thank you!
The damage from internet is done... but the truth is somewhere else... https://youtu.be/mpxQaSjQclo?t=22m37s Please stop believe what internet said, only use the facts...
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panzlock
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Re: 1080 FTW Exploded (VRM burned caught on fire)
2016/11/24 05:50:30
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MitchyK7
To be honest i've been following this very closely being the owner of a 1070FTW ACX3.0. So far i've only seen 4 separate destroyed cards. Several were the same picture being used by others to claim their card blew up. Probably for fake internet fame. But EVGA themselves have said out of a million cards shipped they've had about 200 RMA's. That's a failure rate of 0.02%. That is about average for ANY manufacturer.
My washing machine blew up on tuesday. It doesn't mean every single one of that model is faulty. I was just unlucky. One faulty product from a manufacturer doesn't mean you should abandon that manufacturer. Two or three, then fair enough. But this whole thing has been blown out of proportion by low rate gaming/tech journalists publishing sensationalist articles to get clicks. Those sites live or die on the number of clicks they get, so of course they're going to use headlines to get people clicking.
Headlines such as "EVGA cards blowing up for many gamers". Without even caring about checking actual numbers.
In the case of the OP, EVGA have been very good dealing with my issues which were nothing to do with overheating. I've received my thermal pads yesterday which i'm fitting today and i've just received the link to pay shipping for my power link. All in all EVGA have been very good with their support in my experience.
Don't be disheartened by the issues you are facing. It's not EVGA's fault you live in Greece and they have no direct contact there. I got straight into a chat with an EVGA support rep in the UK and he sorted my issues within a couple of minutes. Just make sure their emails aren't being diverted into your spam folder. Good luck with your card, and don't let one failure cloud your judgement. I was a Gigabyte card user for years, but comparing this 1070 FTW to a Gigabyte 1070 the EVGA card had better temps and overclocks. It passed 2GHz out of the box and only hits 64'c under load!
No, i don't work for EVGA or anything like that, and i think this whole mess could have been avoided for a few cents worth of rubber padding. But they've been very proactive on this issue and that should give you confidence in their willingness to help. Plus these FTW cards look badass! lol
Everything you wrote here is contradictory.
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