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Unsure if support tickets are getting through

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Martyr022
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2014/08/27 21:38:37 (permalink)
So a few days ago I posted a support ticket and got an automatic response, followed by an EVGA member's response a few hours later. I submitted another ticket (3 recently) because it seems like the tickets aren't getting through. I got no automatic response emails, nor are they showing up in my ticket/question history. Is EVGA receiving my tickets? I'd really like to stop making it seem like I'm spamming them. 
 
Thanks
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    DAVE2HOT4U
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    Re: Unsure if support tickets are getting through 2014/08/27 22:02:41 (permalink)
    Martyr022
    So a few days ago I posted a support ticket and got an automatic response, followed by an EVGA member's response a few hours later. I submitted another ticket (3 recently) because it seems like the tickets aren't getting through. I got no automatic response emails, nor are they showing up in my ticket/question history. Is EVGA receiving my tickets? I'd really like to stop making it seem like I'm spamming them. 
     
    Thanks


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    EddieH
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    Re: Unsure if support tickets are getting through 2014/08/27 22:59:02 (permalink)
    Hello Martyr022,
     
    I can confirm that we received a support ticket on 8/26 which was responded to within 30mins.  I also see another support ticket that was sent today at around 9:15pm to which I responded to with some information.  Can you please confirm that you received today response.  If you are still not able to see them, please check your Spam/Junk folder, incase they may have been collected there.   I will also try and email you directly to assist you with your original RMA request. 
     
    _Eddie
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