Re: Unsatisfactory support from EVGA
2016/01/20 14:16:14
(permalink)
EVGATech_JaesonW
I'm sorry for any confusion. A replacement 690 that is not your original card (which did fail testing) will be shipped out to you either today or tomorrow.
Ah thank you.
|
Re: Unsatisfactory support from EVGA
2016/01/20 14:17:14
(permalink)
deathlokke
But they AREN'T offering to re-certify your card, they're offering to send you a different already-certified card today.
There was some confusion. Jaeson cleared it up.
|
deathlokke
New Member
- Total Posts : 99
- Reward points : 0
- Joined: 2007/02/25 17:43:55
- Status: offline
- Ribbons : 0
Re: Unsatisfactory support from EVGA
2016/01/20 14:23:33
(permalink)
☄ Helpfulby thekeemo 2016/01/20 14:26:09
Sorry, I guess that could have been confusing. Glad you were able to get help!
|
Re: Unsatisfactory support from EVGA
2016/01/20 14:24:32
(permalink)
thekeemo
deathlokke
But they AREN'T offering to re-certify your card, they're offering to send you a different already-certified card today.
There was some confusion. Jaeson cleared it up.
That happens when too many people get involved. The RMA department will always be able to provide you better information than most, and they have in this case :-) The support techs you talk to on the phone are usually not the managers that are able to see the inventory and make things happen like this. Glad to see they found you a card.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
|
Re: Unsatisfactory support from EVGA
2016/01/20 14:26:50
(permalink)
Scarlet-Tech
thekeemo
deathlokke
But they AREN'T offering to re-certify your card, they're offering to send you a different already-certified card today.
There was some confusion. Jaeson cleared it up.
That happens when too many people get involved. The RMA department will always be able to provide you better information than most, and they have in this case :-) The support techs you talk to on the phone are usually not the managers that are able to see the inventory and make things happen like this. Glad to see they found you a card.
The manager told me it would take months.. anyway its all cleared up..
|
Re: Unsatisfactory support from EVGA
2016/01/20 16:28:37
(permalink)
☄ Helpfulby thekeemo 2016/01/20 17:00:28
thekeemo
Scarlet-Tech
thekeemo
deathlokke
But they AREN'T offering to re-certify your card, they're offering to send you a different already-certified card today.
There was some confusion. Jaeson cleared it up.
That happens when too many people get involved. The RMA department will always be able to provide you better information than most, and they have in this case :-) The support techs you talk to on the phone are usually not the managers that are able to see the inventory and make things happen like this. Glad to see they found you a card.
The manager told me it would take months.. anyway its all cleared up..
I can confirm that we are working on this case for you and a manager will follow-up with you shortly. Regards,
 Twitter - @EVGA_JaysonC >GIGABYTE GA-Z97X-Gaming G1 BLACK EDITION<>Intel Devil's Canyon Core i7-4790K<>CORSAIR Vengeance 16g<>EVGA GTX 980Ti Hydro Copper SLI<>EVGA 850G2 PSU<> SAMSUNG 850 EVO 500GB<>XSPC RAYSTORM<>XSPC RADIATORS<>XSPC D5 TANK RES<>PHANTEKS ENTHOO EVOLV CHASSIS
|
TheCovertCamper
New Member
- Total Posts : 20
- Reward points : 0
- Joined: 2015/06/19 20:25:35
- Status: offline
- Ribbons : 0
Re: Unsatisfactory support from EVGA
2016/01/20 16:32:17
(permalink)
☄ Helpfulby thekeemo 2016/01/20 17:50:53
EVGA_RMA_JaysonC
thekeemo
Scarlet-Tech
thekeemo
deathlokke
But they AREN'T offering to re-certify your card, they're offering to send you a different already-certified card today.
There was some confusion. Jaeson cleared it up.
That happens when too many people get involved. The RMA department will always be able to provide you better information than most, and they have in this case :-) The support techs you talk to on the phone are usually not the managers that are able to see the inventory and make things happen like this. Glad to see they found you a card.
The manager told me it would take months.. anyway its all cleared up..
I can confirm that we are working on this case for you and a manager will follow-up with you shortly.
Regards,
Thanks again for helping my friend, guys.
CPU: i7 5820k @4.1GHz | Mobo: ASUS X99 Pro | RAM: 16GB Crucial Ballistix DDR4 Quad Channel | GPU: EVGA GTX Titan X ACX 2.0 | Case: Define R5 Window | OS: Win 8.1Storage: Adata SP900 M.2 256GB Seagate 1TB Hybrid | PSU: Corsair RM750 | Display: Acer 1440p 144hz 27'' Freesync | Cooling: Corsair H100i with Cougar VortexKeyboard: Razer BlackWidow Chroma | Mouse: Razer Naga Epic Chroma | Sound: Sennheiser HD518
|
Re: Unsatisfactory support from EVGA
2016/01/20 17:03:21
(permalink)
EVGA_RMA_JaysonC
thekeemo
Scarlet-Tech
thekeemo
deathlokke
But they AREN'T offering to re-certify your card, they're offering to send you a different already-certified card today.
There was some confusion. Jaeson cleared it up.
That happens when too many people get involved. The RMA department will always be able to provide you better information than most, and they have in this case :-) The support techs you talk to on the phone are usually not the managers that are able to see the inventory and make things happen like this. Glad to see they found you a card.
The manager told me it would take months.. anyway its all cleared up..
I can confirm that we are working on this case for you and a manager will follow-up with you shortly.
Regards,
Honestly you guys have been great and thank you for being patient with me throughout the process. I apologize for being stressed out, that tends to happen when the RMAs come one after another. I just hope that 1. Anytime you guys see my name you look at each other and say "Its him" 2. The GPU gets here before the weekend. Last thing I want is to have to stay at work instead of going home to my family because the system cant handle any real load for the nth time which it looks like it is.
post edited by thekeemo - 2016/01/20 17:30:26
|
RainStryke
Omnipotent Enthusiast
- Total Posts : 14799
- Reward points : 0
- Joined: 2007/07/19 19:26:55
- Location: Kansas
- Status: offline
- Ribbons : 40
Re: Unsatisfactory support from EVGA
2016/01/20 17:42:44
(permalink)
Are you running the GTX 690 on LN2 or something? Cause that's the only reason you would even want a GTX 690 over a GTX 980. In pretty much all of the newer games the GTX 980 is a better card. You gain 2GB more RAM and DX12 support. Also... counting CUDA cores is not how you weigh performance on cards. I've seen them replace a GTX 690 with a GTX Titan Black and that's not even as good of a card as the GTX 980. Going back to a GTX 690 was a poor decision.
Intel i7 4790K - Corsair H90 - MSI Z87 MPOWER MAX AC - MSI GTX 980 (81.7% ASIC) - 16GB G.Skill 2400MHz - Seasonic X-1250 - Crucial MX100 512GB - Corsair Carbide 500R EVGA Affiliate Code: S27QNQME0X
|
Re: Unsatisfactory support from EVGA
2016/01/20 17:46:32
(permalink)
RainStryke
Are you running the GTX 690 on LN2 or something? Cause that's the only reason you would even want a GTX 690 over a GTX 980. In pretty much all of the newer games the GTX 980 is a better card. You gain 2GB more RAM and DX12 support. Also... counting CUDA cores is not how you weigh performance on cards. I've seen them replace a GTX 690 with a GTX Titan Black and that's not even as good of a card as the GTX 980. Going back to a GTX 690 was a poor decision.
No im not directly comparing it by CUDA cores but that was a factor. Take a look at the benchmarks I linked most properly made games do perform better on the 690 than the 980. The VRAM isnt a major issue for me. Though I will look into trading it with some cash for a 980ti because of the noise.
|
Re: Unsatisfactory support from EVGA
2016/01/20 18:26:20
(permalink)
thekeemo
bcavnaugh
I wonder what software the OP is running to render 3D models and what their Current Video Card Recommendations are?
3DS max with vray RT
After effects with too many plugins to count.
Thanks - OpenCL 1.1 or higher
- CUDA 2.0 or higher
- The CUDA engine or V-Ray RT GPU works on NVIDIA cards with the Fermi, Kepler and Maxwell architectures.
- For users of NVIDA cards, we recommend the use of CUDA engine when rendering with V-Ray RT GPU.
|
Re: Unsatisfactory support from EVGA
2016/01/20 19:06:34
(permalink)
bcavnaugh
thekeemo
bcavnaugh
I wonder what software the OP is running to render 3D models and what their Current Video Card Recommendations are?
3DS max with vray RT
After effects with too many plugins to count.
Thanks
- OpenCL 1.1 or higher
- CUDA 2.0 or higher
- The CUDA engine or V-Ray RT GPU works on NVIDIA cards with the Fermi, Kepler and Maxwell architectures.
- For users of NVIDA cards, we recommend the use of CUDA engine when rendering with V-Ray RT GPU.
Complements on your build never though anyone would actually stack that case Also may I ask why you asked for this info?
|
Re: Unsatisfactory support from EVGA
2016/01/20 19:28:10
(permalink)
Stopped reading after the guy claimed to know the CEO of nVidia... You don't know him, he didn't pull strings for you, you didn't end up with anything. He doesnt have time for you and your peasant lifestyle.... He clearly asked for the info so that you can see what the current recommendations are for your program... You should have gotten the 980, it's an upgrade... You've ignored almost every post from the reps, and ignore almost every post calling you out...
post edited by BF3PRO - 2016/01/20 19:30:17
My Affiliate Code: OEESSSDNZV 
|
Re: Unsatisfactory support from EVGA
2016/01/20 19:34:11
(permalink)
BF3PRO
Stopped reading after the guy claimed to know the CEO of nVidia... You don't know him, he didn't pull strings for you, you didn't end up with anything. He doesnt have time for you and your peasant lifestyle.... He clearly asked for the info so that you can see what the current recommendations are for your program... You should have gotten the 980, it's an upgrade... You've ignored almost every post from the reps, and ignore almost every post calling you out...
If you care to send a PM I will send you his email and you can try the email I used to talk to him yourself.
|
Sajin
EVGA Forum Moderator
- Total Posts : 17738
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: 127.0.0.1
- Status: offline
- Ribbons : 122
Re: Unsatisfactory support from EVGA
2016/01/20 21:05:52
(permalink)
Should have took the 980 and bought another to sli. 
|
Re: Unsatisfactory support from EVGA
2016/01/20 21:27:02
(permalink)
Sajin
Should have took the 980 and bought another to sli.
Believe it or not some people cant afford to do stuff like that.
|
RainStryke
Omnipotent Enthusiast
- Total Posts : 14799
- Reward points : 0
- Joined: 2007/07/19 19:26:55
- Location: Kansas
- Status: offline
- Ribbons : 40
Re: Unsatisfactory support from EVGA
2016/01/20 23:15:53
(permalink)
thekeemo
RainStryke
Are you running the GTX 690 on LN2 or something? Cause that's the only reason you would even want a GTX 690 over a GTX 980. In pretty much all of the newer games the GTX 980 is a better card. You gain 2GB more RAM and DX12 support. Also... counting CUDA cores is not how you weigh performance on cards. I've seen them replace a GTX 690 with a GTX Titan Black and that's not even as good of a card as the GTX 980. Going back to a GTX 690 was a poor decision.
No im not directly comparing it by CUDA cores but that was a factor.
Take a look at the benchmarks I linked most properly made games do perform better on the 690 than the 980.
The VRAM isnt a major issue for me. Though I will look into trading it with some cash for a 980ti because of the noise.
Yeah, I saw those benchmarks that lead to a poor decision. You would of made more off the GTX 980, the resale on a GTX 980 is about $80 more than a GTX 690.
Intel i7 4790K - Corsair H90 - MSI Z87 MPOWER MAX AC - MSI GTX 980 (81.7% ASIC) - 16GB G.Skill 2400MHz - Seasonic X-1250 - Crucial MX100 512GB - Corsair Carbide 500R EVGA Affiliate Code: S27QNQME0X
|
Re: Unsatisfactory support from EVGA
2016/01/20 23:16:25
(permalink)
☄ Helpfulby thekeemo 2016/01/21 10:00:09
Moving to the Warranty section.
My Affiliate Code: 8WEQVXMCJL 
|
Re: Unsatisfactory support from EVGA
2016/01/21 10:00:40
(permalink)
RainStryke
thekeemo
RainStryke
Are you running the GTX 690 on LN2 or something? Cause that's the only reason you would even want a GTX 690 over a GTX 980. In pretty much all of the newer games the GTX 980 is a better card. You gain 2GB more RAM and DX12 support. Also... counting CUDA cores is not how you weigh performance on cards. I've seen them replace a GTX 690 with a GTX Titan Black and that's not even as good of a card as the GTX 980. Going back to a GTX 690 was a poor decision.
No im not directly comparing it by CUDA cores but that was a factor.
Take a look at the benchmarks I linked most properly made games do perform better on the 690 than the 980.
The VRAM isnt a major issue for me. Though I will look into trading it with some cash for a 980ti because of the noise.
Yeah, I saw those benchmarks that lead to a poor decision. You would of made more off the GTX 980, the resale on a GTX 980 is about $80 more than a GTX 690.
Except i'm actually going to use the card and i'm not selling it.
|
|
|
Re: Unsatisfactory support from EVGA
2016/01/21 10:56:01
(permalink)
BF3PRO
thekeemo
Sajin
Should have took the 980 and bought another to sli.
Believe it or not some people cant afford to do stuff like that.
Yet you supposedly know the CEO of nVidia and have direct communication with him and not his assistant...
Send me a PM I will show that I have contact with both. And I have direct communication with him only because my friend has very good googlefu. As for the money thing search up "Canada economy". You don't spend money on luxury goods with this economy.
post edited by thekeemo - 2016/01/21 11:03:44
|
Re: Unsatisfactory support from EVGA
2016/01/21 11:20:04
(permalink)
☄ Helpfulby thekeemo 2016/01/21 11:22:27
To add some closure to this thread, we are glad we were able to locate a GTX 690 to help you with your request and thank you for choosing EVGA as your choice in graphics cards.
Best Regards,
Twitter - @EVGA_JaysonC >GIGABYTE GA-Z97X-Gaming G1 BLACK EDITION<>Intel Devil's Canyon Core i7-4790K<>CORSAIR Vengeance 16g<>EVGA GTX 980Ti Hydro Copper SLI<>EVGA 850G2 PSU<> SAMSUNG 850 EVO 500GB<>XSPC RAYSTORM<>XSPC RADIATORS<>XSPC D5 TANK RES<>PHANTEKS ENTHOO EVOLV CHASSIS
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 4440
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Mid-Atlantic, USA
- Status: offline
- Ribbons : 44
Re: Unsatisfactory support from EVGA
2016/01/21 11:58:05
(permalink)
Thanks for the closure Jayson People were probably getting tired from jumping to conclusions all the time.  EVGA warranty, support & this form is why I vote with my wallet to buy EVGA products 
1) ASUS Z97-WS, i7-4790K@4.9GHz, 2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842 2) EVGA X99 Classified, I7-5960X, 2- Titan X Pascal, 32GB GSkill Ripjaws DDR4-3000, Intel NVMe PCIe 750 SSD, Win10 Pro,PSU EVGA 1200 P2 Folding 2.5M PPD Affiliate code 05MLLDCG6B 
|
Re: Unsatisfactory support from EVGA
2016/01/21 12:45:34
(permalink)
Cool GTX
Thanks for the closure Jayson
People were probably getting tired from jumping to conclusions all the time.
EVGA warranty, support & this form is why I vote with my wallet to buy EVGA products
Agreed. Here is hoping I never have to RMA the replacement!
|
Fettle
ACX Member
- Total Posts : 350
- Reward points : 0
- Joined: 2011/07/05 00:27:06
- Location: Lahore, Pakistan.
- Status: offline
- Ribbons : 0
Re: Unsatisfactory support from EVGA
2016/01/21 13:27:42
(permalink)
☄ Helpfulby thekeemo 2016/01/21 14:20:14
RainStryke
Are you running the GTX 690 on LN2 or something? Cause that's the only reason you would even want a GTX 690 over a GTX 980. In pretty much all of the newer games the GTX 980 is a better card. You gain 2GB more RAM and DX12 support. Also... counting CUDA cores is not how you weigh performance on cards. I've seen them replace a GTX 690 with a GTX Titan Black and that's not even as good of a card as the GTX 980. Going back to a GTX 690 was a poor decision.
Oh really?. Pretty sure 690 will out hash 980 anytime, everytime.
Case: CM Elite 334.
PSU: Corsair CX 430.
Motherboard: Asus P8H67-M LE.
Optical Drive: HP 1270i.
CPU/HSF: Intel Core i5-3570/CM Hyper 212 Plus.
Ram: 2x4gB Corsair VS.
HDD: 180gB Intel SSD 330 Series, WD Blue 500gB (AAKX).
GPU: EVGA GTX 660 FTW Signature 2.
Monitor: Samsung BX2031.
Mouse/Keyboard: Razer Abyssus Mirror Special Edition/X7 G800.
Mousepad: Razer Vespula ME3 edition.
|
Re: Unsatisfactory support from EVGA
2016/01/21 14:20:52
(permalink)
Fettle
RainStryke
Are you running the GTX 690 on LN2 or something? Cause that's the only reason you would even want a GTX 690 over a GTX 980. In pretty much all of the newer games the GTX 980 is a better card. You gain 2GB more RAM and DX12 support. Also... counting CUDA cores is not how you weigh performance on cards. I've seen them replace a GTX 690 with a GTX Titan Black and that's not even as good of a card as the GTX 980. Going back to a GTX 690 was a poor decision.
Oh really?. Pretty sure 690 will out hash 980 anytime, everytime.
It will unless the software/game is not right (see broken) (see can be fixed by enabling SLI via the nvidia control panel)
|
Re: Unsatisfactory support from EVGA
2016/01/21 14:36:17
(permalink)
If the game utilizes more than 2gb of VRAM, which the 690 can not do, and would require settings to be turned down as the games utilize more (too much) VRAM. There are MANY games that utilize well past 2gb of VRAM at this time, so that would be another place where the 980 would excel.
This is not a post to try and knock your decision for wanting a 690, but you could have sold the 980 for more than the cost of a working 690 and bought another one plus a game or two.
Let us know how the one you get works, please. Hoping all goes well when you get it. :-)
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
|
Re: Unsatisfactory support from EVGA
2016/01/21 14:37:24
(permalink)
Scarlet-Tech
If the game utilizes more than 2gb of VRAM, which the 690 can not do, and would require settings to be turned down as the games utilize more (too much) VRAM. There are MANY games that utilize well past 2gb of VRAM at this time, so that would be another place where the 980 would excel.
This is not a post to try and knock your decision for wanting a 690, but you could have sold the 980 for more than the cost of a working 690 and bought another one plus a game or two.
Let us know how the one you get works, please. Hoping all goes well when you get it. :-)
I repeat not selling. Not a (big) gamer. Only issue is noise. I might end up buying an accellero cooler or trading the card + some cash for a 980ti.
post edited by thekeemo - 2016/01/21 14:39:05
|
Re: Unsatisfactory support from EVGA
2016/01/21 14:47:09
(permalink)
☄ Helpfulby thekeemo 2016/01/21 14:57:39
Again, If you are willing to trade, you are willing to sell. It is the same thing, and anyone trading from a 980ti to a 690 would be a substantial downgrade (not a side grade as they would lose 4gb of VRAM allotment), which would be a limited crowd that would jump on that.
Buying a brand new 980ti would also be a good idea to get the full 3 year (or option to extend to 5-10 year) warranty. At this point, you can see that a valid warranty is a good thing to have. That would require you to sell something though, of course.
If you do trade, be aware that some companies, like NVidia themselves, do not offer transferable warranties, so the person you trade with would need to run your RMA if anything were yo ever go wrong, and there are other companies that do not allow the coolers to be removed for any reason, even just a TIM refresh. I am giving you this heads up so that you know which companies to research and watch for, so you don't end up in a predicament where you have a paperweight. At that point, even the CEO/President of Nvidia isn't going to help, so make sure you do your research ahead of time.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
|
Fettle
ACX Member
- Total Posts : 350
- Reward points : 0
- Joined: 2011/07/05 00:27:06
- Location: Lahore, Pakistan.
- Status: offline
- Ribbons : 0
Re: Unsatisfactory support from EVGA
2016/01/21 14:50:01
(permalink)
☄ Helpfulby thekeemo 2016/01/21 14:57:49
He has laid emphasis multiple times that it is more about "other uses". I am not sure why most here are permanently stuck to gaming. Might as well pull out selected reviews where 970 is better than 690, just to prove yourself right.
BTW, 690 will out hash 980Ti too. Easily.
Case: CM Elite 334.
PSU: Corsair CX 430.
Motherboard: Asus P8H67-M LE.
Optical Drive: HP 1270i.
CPU/HSF: Intel Core i5-3570/CM Hyper 212 Plus.
Ram: 2x4gB Corsair VS.
HDD: 180gB Intel SSD 330 Series, WD Blue 500gB (AAKX).
GPU: EVGA GTX 660 FTW Signature 2.
Monitor: Samsung BX2031.
Mouse/Keyboard: Razer Abyssus Mirror Special Edition/X7 G800.
Mousepad: Razer Vespula ME3 edition.
|
