EVGA

Unexpected shutdown from GPU - Need Urgent Help !

Author
lordaeron1
iCX Member
  • Total Posts : 306
  • Reward points : 0
  • Joined: 2016/06/22 21:21:24
  • Status: offline
  • Ribbons : 0
2016/09/22 11:55:36 (permalink)
This is just driving me crazy...
 
all was fine until now, old gear is :
 
I5-3570K at 4,200mhz
MSI msi z68a-g55
G.skill DDR 3 1600Mhz xmp.
PSU HX650W corsair.
 
3 weeks ago in games computer started to shutdown and restart. 
when it happens i always hear a strange "click" and then computer just shuts down + starting again.
 
happens only in heavy games like GTA 5 etc...
 
after a week and about 3-4 shutdowns mid game my motherboard was fried.
suspecting the PSU i decided to upgrade the whole PC.
 
new gear is :
I7-6700K (not overclocked- Stock) no point overclocking this monster.
MSI gaming M7 motherboard.
kingston savage hyperx 2800Mhx xmp (set at xmp profile of 2800)
PSU seasonic gold X-750w
 Driver 372.70 (updating to newer one but i don't think it will help)
started GTA 5 and after 40 minutes of gameplay BOOM i hear this strange Click again and before i realized what's going on computer restarted O_O.
 
CPU is water cooled and at full load hovering at around 50C (about 28C idle -  53C max)
GPU set to costume fan curve and never passing 70C. (fan speed reaching 75% at max)
Motherboard Temperature hovering around 40C.
using Fast sync and getting around 120-190FPS in gta 5 all maxed out.
also i hear buzzing coil noise from the GPU at high FPS with Fast sync or Sync off. (but that's expected and i don't mind this noise)
 
now i wonder, what in the name of great caesar ghost going on ??? is it the GPU ? i have swapped everything but that.
 
also like to add that i used EVGA GTX 780 for 2 years and i never had this problem. (computer was solid like a rock until GPU upgrade)
 
need help guys :(
post edited by lordaeron1 - 2016/09/22 12:06:45

I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
#1

20 Replies Related Threads

    Sajin
    EVGA Forum Moderator
    • Total Posts : 49168
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 199
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/22 12:20:16 (permalink)
    Sounds like the gpu is the problem since you have swapped everything else out. Try using another gpu or running off the igpu for awhile.
    #2
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/22 12:29:07 (permalink)
    Sajin
    Sounds like the gpu is the problem since you have swapped everything else out. Try using another gpu or running off the igpu for awhile.


    when using Igpu nothing happens but then i can't really play games with it.
    with 1080 if i do the same things as Igpu nothing happens.
    the issue only happens when i play heavy games with NO V-sync or with Fast sync On .... strange but i think with V-sync on it never happened yet.
     
    but then the games are slow and sluggish :S (V-sync sux)
     

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #3
    CoercionShaman
    FTW Member
    • Total Posts : 1788
    • Reward points : 0
    • Joined: 2015/04/21 17:20:44
    • Location: Augusta, Georgia
    • Status: offline
    • Ribbons : 3
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/22 13:36:49 (permalink)
    I'm with Sajin on this one. If you have the exact same problem on two systems (sweet new build, BTW... Grats) with only one like component, it's that component or the power delivery to the computer. Do you use a UPS or power strip?

    Did you reuse any power cables from the old build?

    What use is knowledge if there is no understanding?~Stobaeus
    #4
    ksgnow2010
    iCX Member
    • Total Posts : 466
    • Reward points : 0
    • Joined: 2015/09/21 17:56:35
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/22 13:44:11 (permalink)
    Are you running your PC off a UPS?
     
    I had a 6-year old UPS crap out one of my PCs.  When the PC drew just enough power, the UPS would drop power (even though it was well below the UPS power limit)...I would hear a "click" when this happened...the click was coming from the UPS.
     
    I replaced the UPS with a new one and all is fine now.
     
    If you don't have a UPS...have you tried a different surge suppressor?  These can go bad too.
    #5
    msweeney23
    New Member
    • Total Posts : 43
    • Reward points : 0
    • Joined: 2016/09/02 17:38:47
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/22 17:14:46 (permalink)
    ksgnow2010
    Are you running your PC off a UPS?
     
    I had a 6-year old UPS crap out one of my PCs.  When the PC drew just enough power, the UPS would drop power (even though it was well below the UPS power limit)...I would hear a "click" when this happened...the click was coming from the UPS.
     
    I replaced the UPS with a new one and all is fine now.
     
    If you don't have a UPS...have you tried a different surge suppressor?  These can go bad too.




    This is exactly what I was thinking, the click you are hearing could be a power relay and that is not likely to exist outside of an UPS.
     
    You might be hitting your UPS power limit.
    #6
    AHowes
    CLASSIFIED ULTRA Member
    • Total Posts : 6681
    • Reward points : 0
    • Joined: 2005/09/20 15:38:10
    • Location: Macomb MI
    • Status: offline
    • Ribbons : 27
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/22 17:40:20 (permalink)
    Man this is 2 threads in a row.. drop the ups!

    When I was 25 my old man helped me install a dedicated outlet just for my rig.. he was so terrified my huge pc custom overclocked monster would burn the house down.. anyways get a dedicated power line for it if your room can't supply enough juice for your rig.

    Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop.
    Asus Z390 ROG Extreme XI MB
    G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 
    EVGA 2080ti K|NGP|N w/ Hydro Copper block.  
    34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor
    Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
    #7
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 03:28:18 (permalink)
    I am not using ups... Just installed power surge unit... Hopefully it will help. How can I know if my room can handle my rig? When computer restarts lights in the room not blinking or going out... As in power problems.

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #8
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 03:29:22 (permalink)
    Also good to note, when I had gtx 780 all was fine... That card uses more power then 1080

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #9
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 03:58:52 (permalink)
    Not using ups, I have used few things from the old build...
    2 sata cables.
    Pc case haf X with fans.
    2x120mm
    1x140mm
    2x240mm
    Cpu corsair h110i with two 140mm fans.

    New psu came with power cable and I am using it. Threw out the old one.

    That's all what I am using from old build.

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #10
    CoercionShaman
    FTW Member
    • Total Posts : 1788
    • Reward points : 0
    • Joined: 2015/04/21 17:20:44
    • Location: Augusta, Georgia
    • Status: offline
    • Ribbons : 3
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 04:44:00 (permalink)
    I actually meant the power cables from the PSU to components as opposed to the lead to the outlet.

    What use is knowledge if there is no understanding?~Stobaeus
    #11
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 05:01:32 (permalink)
    CoercionShaman
    I actually meant the power cables from the PSU to components as opposed to the lead to the outlet.


    yes, all power cables inside the case are new (they came with the new modular PSU seasonic X-750) 

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #12
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 12:07:45 (permalink)
    after gaming in GTA 5 for 1 hour + monitoring Voltages + Temps + load etc... it's kinda strange.
    PSU delivering power solid like a ROCK... and i mean on all rails... better then my old HX650w that fluctuated in V12 and so on. this PSU is very solid.(actually amazed by it's performance VS HX650w)
    going to monitor this issue further and see what is going on in time. don't really like to RMA my new GPU yet.
     
     
     
    post edited by lordaeron1 - 2016/09/23 12:10:52

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #13
    msweeney23
    New Member
    • Total Posts : 43
    • Reward points : 0
    • Joined: 2016/09/02 17:38:47
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 16:15:09 (permalink)
    Where is that clicking noise coming from? Is it from the PSU?
    #14
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/23 16:39:17 (permalink)
    msweeney23
    Where is that clicking noise coming from? Is it from the PSU?


    well, sadly there is no way to know.
    even though PC is right beside me i can't really know were this click is coming from.
    i can't listen and play at the same time... and even if i could i need to put my ear to GPU and play or to PSU and play. not really possible.
     

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #15
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/26 11:15:39 (permalink)
    Very strange indeed... updated drivers and played all day along.
    no restarts, no shutdowns.
    i guess it was a driver ?
     
    Things working fine, will update this thread if things go south in the future.
     
     

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #16
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49168
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 199
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/26 20:23:16 (permalink)
    lordaeron1
    Very strange indeed... updated drivers and played all day along.
    no restarts, no shutdowns.
    i guess it was a driver ?
     
    Things working fine, will update this thread if things go south in the future.
     
     


    Hmm. Yes, please keep us posted.
    #17
    hapkiman
    Superclocked Member
    • Total Posts : 161
    • Reward points : 0
    • Joined: 2012/02/24 14:54:18
    • Status: offline
    • Ribbons : 1
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/09/26 20:41:27 (permalink)
    Glad it's now running stable, but I would try a different GPU if it starts again - if you have one (since you've pretty much switched out everything else thus eliminating them).
     
    That's one reason I keep a lot of spare parts around - for trouble shooting.  I keep a working Corsair TX650 PSU, a single DIMM of working Corsair DDR4 and one of Kingston DDR3, and an old GTX 550 that I know works.  Helps to narrow issues down. 
     
    Here's to keeping finger's crossed.  Your new rig looks great BTW - but I'm a little biased, I have that same mobo and CPU, and a SeaSonic PSU.  
     

     
     

    Intel Core i9-9900k, Corsair H115i Platinum RGB, 32GB (2x16GB) Corsair Dominator Platinum RGB DDR4 @3466MHz, EVGA RTX 2080Ti XC2 Ultra, MSI MEG Z390 ACE, Samsung 970 Pro 512GB, Samsung 860 EVO 1TB, WDHDD 2TB, Dell P2715Q 4K/UHD @60Hz, Samsung T27A300 1080p @60Hz, Windows 10 Pro, Fractal Design Define R6 with x3 Corsair 140mm ML fans, SeaSonicXP2 860w, Corsair K70 RGB MK2, SteelSeries Rival 600, Bose Companion 2 Series III speakers.
    #18
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/11/11 00:11:34 (permalink)
    For some time things worked alright...
    Today computer shuts down mid game and won't start again.

    After checking things out...
    Pc wont start with gpu inside. Without its powering on with no problem.

    After swapping gtx 1080 for an older gpu, pc working fine.
    As soon as I put in 1080 pc won't power on.
    Tried it In other pc and it's the same.
    I wonder, is there a protection of some kind that prevents my pc from starting.. Can it really be the gpu?and if it is... How can I be sure for 100%?

    Its brand new gpu :(
    post edited by lordaeron1 - 2016/11/11 00:14:39

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #19
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49168
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: offline
    • Ribbons : 199
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/11/11 00:14:07 (permalink)
    Definitely the gpu since it's doing the same thing in another pc.
    #20
    lordaeron1
    iCX Member
    • Total Posts : 306
    • Reward points : 0
    • Joined: 2016/06/22 21:21:24
    • Status: offline
    • Ribbons : 0
    Re: Unexpected shutdown from GPU - Need Urgent Help ! 2016/11/11 00:19:43 (permalink)
    I see, I will rma my new gpu then. But still, I wonder... If there is a gpu fault of some kinda is there a protection that prevents pc from starting?
    Asking for general info.

    When my gtx 8800 died pc would start but there was no signal.

    But now... Pc wont even power on with gpu inside the slot.
    post edited by lordaeron1 - 2016/11/11 00:22:37

    I7-6700k (stock) | Msi M7 gaming | Kingston hyperx savage16Gb DDR4@ 2800Mhz | Evga Gtx 1080 FTW | Corsair H110i | Samsung 840  EVO 120GB SSD + Crucial Mx 200 250GB | Seasonic X-750w Gold | Cooler Master Haf X (Aka 932) | DELL U2713h | Xonar D1.
    #21
    Jump to:
  • Back to Mobile