Torq x3 Optical freezes in BIOS

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FranklinBR
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2016/01/24 17:03:56 (permalink)
Good evening,
I am facing a problem with this mice. When i access the bios, any action, such as clicking or move the wheel (except move the arrow) makes the bios freeze. I need to restart the PC through the physical button. I tested other USB mices, and had no problems.
My board is a Asus Z97-PRO.
Can anyone help me, or this problem needs a RMA
Thanks.
#1

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    EVGATech_JoseR
    EVGA Tech Support
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    Re: Torq x3 Optical freezes in BIOS 2016/02/09 08:42:29 (permalink)
    Hi FranklinBR and welcome to the forums. This post has been up for a while not sure if you got this sorted out but did you do other testing such as test the mouse on a different system?
    #2
    NO_sauce
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    Re: Torq x3 Optical freezes in BIOS 2016/02/09 09:02:34 (permalink)
    BIOS update can fix this problem with some ASUS BIOS. There also might be an option for enabling USB mice, I know you have had it work with others but its still worth a shot looking for the setting.
    #3
    FranklinBR
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    Re: Torq x3 Optical freezes in BIOS 2016/02/10 13:01:37 (permalink)
    EVGATech_JoseR
    Hi FranklinBR and welcome to the forums. This post has been up for a while not sure if you got this sorted out but did you do other testing such as test the mouse on a different system?


    Hi Jose,
    Unfortunately I could not solve the problem. Sent back to the store to RMA. Now is wait.
    Thanks
    #4
    FranklinBR
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    Re: Torq x3 Optical freezes in BIOS 2016/02/10 13:12:48 (permalink)
    NO_sauce
    BIOS update can fix this problem with some ASUS BIOS. There also might be an option for enabling USB mice, I know you have had it work with others but its still worth a shot looking for the setting.


    It was the latest bios. Even so, I installed the bios again, cleared the CMOS memory, but the problem continued. I sent the mice to RMA
    #5
    Cool GTX
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    Re: Torq x3 Optical freezes in BIOS 2016/02/10 14:01:26 (permalink)
    test

    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
    2) EVGA X99 Classified, I7-5960X, 2- Titan X Pascal, 32GB GSkill Ripjaws DDR4-3000, Intel NVMe PCIe 750 SSD, Win10 Pro,PSU EVGA 1200 P2 Folding 2.5M PPD    Affiliate code 05MLLDCG6B  
     
     
     

     
     
     
    #6
    Cool GTX
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    Re: Torq x3 Optical freezes in BIOS 2016/02/10 14:02:27 (permalink)
    Did you use the USB 3 or USB 2 port ?
     
     
     

    1) ASUS Z97-WS, i7-4790K@4.9GHz,  2-Way-SLI - EVGA GTX Titan X SC - EK block/plate, Custom loop, 32GB GSkill Ripjaws DDR3-2400, Samsumg Pro 850 SSD, 2-2TB WD Black, Phanteks Primo Case, Win 10 Pro 64bit, 4K Acer XB280HK monitor, EVGA 1600 P2 Supernova PSU, Fire Strike 1.1 = 21,842  
    2) EVGA X99 Classified, I7-5960X, 2- Titan X Pascal, 32GB GSkill Ripjaws DDR4-3000, Intel NVMe PCIe 750 SSD, Win10 Pro,PSU EVGA 1200 P2 Folding 2.5M PPD    Affiliate code 05MLLDCG6B  
     
     
     

     
     
     
    #7
    FranklinBR
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    Re: Torq x3 Optical freezes in BIOS 2016/02/10 18:09:31 (permalink)
    Cool GTX
    Did you use the USB 3 or USB 2 port ?
     
     
     


    2.0 and 3.0, all usb ports of the board.
    #8
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