Moranem
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So I just tried to install the Unleash Software. After opening the setup it told me to do firmware updates. I pressed yes and then it showed up with update failed. Since this Firmware update failed i can't use the mouse anymore.
The LEDs at the back still turn on but the light at the scroll wheel is gone. I tried plugging it into different USB ports but nothing worked.
Also the Unleash Software doesn't recognize the mouse anymore and won't start.
Is there anything i can do to get it working again?
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Re: Torq X10 doesn't work anymore
2015/04/14 17:46:44
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Have you tried the profiles using the red button on the bottom?
It may require an RMA at this point unfortunately, unless you have another computer, without unleash, that you can try it on.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
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Moranem
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Re: Torq X10 doesn't work anymore
2015/04/14 17:50:08
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The red button doesn't change anything. I'm gonna borrow a friends Laptop tomorrow and see if it works there.
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Re: Torq X10 doesn't work anymore
2015/04/14 17:51:12
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Hopefully it does. If not, make sure it is registered under your account and EVGA will RMA it for you and get you back into browsing.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
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Moranem
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Re: Torq X10 doesn't work anymore
2015/04/14 17:52:45
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Yeah i tried to register it but i don't know the exact date when it was bought. I got it from a friend for christmas.
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Re: Torq X10 doesn't work anymore
2015/04/14 18:02:18
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That is fine. Just do a guest RMA instead, and they will get you taken care of. You can also submit a support ticket or call them, and they will help you out almost right away.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
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Moranem
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Re: Torq X10 doesn't work anymore
2015/04/14 18:04:02
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Yeah I'll probably do that.Thanks for your help
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Re: Torq X10 doesn't work anymore
2015/04/14 18:04:29
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Absolutely. Good luck and let us know how everything turns out.
If you would like to use an affiliate code to register a product, feel free use this one: >Click Here< This is not my affiliate code! This is a random users code. This code will change often, and you will never be told who it belongs to! If you would like the possibility of your code being listed above, it must be in your signature block. I will not take requests to use a specific code.
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EVGATech_ChrisB
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Re: Torq X10 doesn't work anymore
2015/04/14 19:21:24
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Dear Moranem, I will be looking further into this and contacting you tomorrow to try and assist further. Can you please email me the serial number for your mouse and I can then work with you to find a solution? I will be awaiting your response. chrisb@evga.com Moranem
So I just tried to install the Unleash Software. After opening the setup it told me to do firmware updates. I pressed yes and then it showed up with update failed. Since this Firmware update failed i can't use the mouse anymore.
The LEDs at the back still turn on but the light at the scroll wheel is gone. I tried plugging it into different USB ports but nothing worked.
Also the Unleash Software doesn't recognize the mouse anymore and won't start.
Is there anything i can do to get it working again?
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Moranem
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Re: Torq X10 doesn't work anymore
2015/04/15 05:11:14
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So even on a computer without the Unleash software on it the mouse won't work.
I just sent you the Serialnumber ChrisB.
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EVGATech_ChrisB
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Re: Torq X10 doesn't work anymore
2015/04/15 13:06:20
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Dear Moranem,
Thank you for your contact through email and as we discussed please follow the instructions on returning the product for warranty repair or replacement.
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nickfat
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Re: Torq X10 doesn't work anymore
2016/01/21 00:08:33
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I faced the exact same problem, with TORQ X10 Carbon, on my Windows 10 PC.
-I plugged in the mouse on another PC with Windows 7
-Installed the Unleash Software
-Asked me for firmware update
-I clicked OK
-The firmware upgrade was successfully installed
Now the mouse is up and running!
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spees1955
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Re: Torq X10 doesn't work anymore
2016/04/19 17:28:02
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So, does this mean Torq 10 w/Unleash isn't compatible with Win 10
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cheech420now
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Re: Torq X10 doesn't work anymore
2016/10/18 11:47:51
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I am having the same problem. Installed software. It asked to update firmware and i clicked yes. It failed and hasnt worked since. Maybe a disclamer should be put on the download that it dont work with win 10 even though the download was win 10 specific!
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Re: Torq X10 doesn't work anymore
2016/10/18 12:25:49
(permalink)
nickfat and spees1955 and cheech420now Welcome to the Forum. Did you run the file by right clicking on the file and selecting Run as administrator? nickfat
I faced the exact same problem, with TORQ X10 Carbon, on my Windows 10 PC.
-I plugged in the mouse on another PC with Windows 7
-Installed the Unleash Software
-Asked me for firmware update
-I clicked OK
-The firmware upgrade was successfully installed
Now the mouse is up and running!
spees1955
So, does this mean Torq 10 w/Unleash isn't compatible with Win 10
cheech420now
I am having the same problem. Installed software. It asked to update firmware and i clicked yes. It failed and hasnt worked since. Maybe a disclamer should be put on the download that it dont work with win 10 even though the download was win 10 specific!
post edited by bcavnaugh - 2016/10/18 12:31:10
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