Neomis77
EVGA Step-up is not good customer service, It will be the last time I Use this "Program" EVGA is only in it to keep the flow of cash going on older cards, I knew 1080 was coming out and I read the EVGA step-up, and bought my card based on It... From what EVGA tells you it's worth it, that's what they want you to think, so you will do what I did! I will explain why and exactly what is happening to me.
No where does it mention that your step up card is a "Special batch"(EVGA told me this when I asked why I'm in que when i can buy it new) and that when your card is available for purchase and others can purchase it you will still be waiting in the que for it, yes I can Buy one at FULL price, but oh no, my Step up card is "Special" is it a higher clock? is it a premium batch...? Nope... so what you might ask?! from what it sounds like dealing with EVGA it's a Used or refurbished card that another member returned, makes sense that I can't get a new one yet, they need the problem cards first, because it was damaged, and they fixed it up,(if you're lucky) so I'm waiting to turn in my brand new gtx980ti FTW, It sounds like I'm getting a Hopefully working card... this is my opinion yes, but based on educated information From EVGA, and or lack of, but what other reason does EVGA hold back these cards, I was told by one EVGA rep that it could be because others were in the Que longer, I know that in my case that isn't true, because I was one of the guys that spam clicked the site as it crashed on release day over and over until i could finally get in, checking day after day, on the Hour to make sure I got in as one of the First, so far I have seen two occasions where My "Upgrade" was available to purchase new at full price, but I'm still In the Que for step-up... Hmm explain please EVGA, why would you knowingly sell these cards when you have a person in que for 4 Months!!! the few times I used the EVGA warranty, that's what I got back, another board with issues, it worked enough to pass evga's tests exchange to me, so when i opened the generic black box that had no retail labeling I could tell the board was used, I could boot but had TONS of USB errors so i exchanged again, on another, PCIE errors, unlucky? how did I solve this? I bought a new board! yay! I can say though my dad used the warranty program once, and it worked for him, I did it for him, he got a nice card and still working to replace his damaged one, so it's hit or miss...

Neomis77

Skarlen

Neomis77
EVGA Step-up is not good customer service, It will be the last time I Use this "Program" EVGA is only in it to keep the flow of cash going on older cards, I knew 1080 was coming out and I read the EVGA step-up, and bought my card based on It... From what EVGA tells you it's worth it, that's what they want you to think, so you will do what I did! I will explain why and exactly what is happening to me.
No where does it mention that your step up card is a "Special batch"(EVGA told me this when I asked why I'm in que when i can buy it new) and that when your card is available for purchase and others can purchase it you will still be waiting in the que for it, yes I can Buy one at FULL price, but oh no, my Step up card is "Special" is it a higher clock? is it a premium batch...? Nope... so what you might ask?! from what it sounds like dealing with EVGA it's a Used or refurbished card that another member returned, makes sense that I can't get a new one yet, they need the problem cards first, because it was damaged, and they fixed it up,(if you're lucky) so I'm waiting to turn in my brand new gtx980ti FTW, It sounds like I'm getting a Hopefully working card... this is my opinion yes, but based on educated information From EVGA, and or lack of, but what other reason does EVGA hold back these cards, I was told by one EVGA rep that it could be because others were in the Que longer, I know that in my case that isn't true, because I was one of the guys that spam clicked the site as it crashed on release day over and over until i could finally get in, checking day after day, on the Hour to make sure I got in as one of the First, so far I have seen two occasions where My "Upgrade" was available to purchase new at full price, but I'm still In the Que for step-up... Hmm explain please EVGA, why would you knowingly sell these cards when you have a person in que for 4 Months!!! the few times I used the EVGA warranty, that's what I got back, another board with issues, it worked enough to pass evga's tests exchange to me, so when i opened the generic black box that had no retail labeling I could tell the board was used, I could boot but had TONS of USB errors so i exchanged again, on another, PCIE errors, unlucky? how did I solve this? I bought a new board! yay! I can say though my dad used the warranty program once, and it worked for him, I did it for him, he got a nice card and still working to replace his damaged one, so it's hit or miss...

A percentage of new stock is put aside for step ups. All stepped up cards are still new cards.
 
They make more money from selling cards at retail than they do from the step up program so the cards go to retail as a priority, its simple good business. They still exist to make money at the end of the day like all companies.
 
You're lucky they offer it at all, but next time feel free to buy from another vendor because that'll be one less person ahead of me in the queue :D 

The point was I would have just waited if I'd known I'd be waiting 4+ months extra to begin with, I was close to release and could have used my 680 FTW for 2 more months and paid the same price and gotten the Sc or ftw for what I paid for my 980 TI FTW. What was the name of The EVGA associate or article you read that confirms this? I'm just curious because I've chatted online once with EVGA and sent a few emails back and forth and this was never explained to me in this way. of course they make more from a Retail card then on a trade in, but that's a given and part of the EVGA Business Model. They made money quicker from me not waiting, and hopefully invested it wisely... I'm curious who is ahead of me in this que, I spent every 10 minutes refreshing the EVGA site to get in the que the second it was available... more needs to be disclosed in the EVGA step-up program article, or at least in the [link=mailto:Q@A]Q@A [/link]section of that article to break it down so people aren't hanging for months on end. not to mention the training they lack if you're correct on the percentage I wasn't told about, at least they should explain what they mean by "Different batch" then what they sell retail, assuming the only difference is they allocate, but according to what end, they need the money that badly now that they make a first day step up wait 4+ months... either way, not cool.

EVGATech_AndrewA
Hello and Welcome to the Forums
 
Unfortunately since you are out of the 90 Days Step-Up window you will not be eligible and we cannot extend the time frame allowed passed the 90 days. I do apologize for any inconvenience this may cause. 

EVGATech_AndrewA

dogbyte
That's too bad. I was hoping there would be some flexibility in the name of good customer service.

We have to give all of our customers the same service and policy guidelines when it comes to our Step-Up Program. Again, I do apologize.

Scarlet-Tech

lebel
.... lue if EVGA isnt willing to offer a similar service like the one posted?

The post was from 2008. A lot changed in 8 years. There hasn't been any leeway in the 90 days in a very long time.