Sir Petus
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Needless to say I'm extremely uncomfortable with my purchase, and with your supposedly "decent" custumers service at this point I contacted the EVGA EU support, asking for 1-gears of war 4 code, the EU members are left out of the promotion, as some sort of compensation for all the trouble 2-send back the card with all fixes applied, including vram contact (I asked to address and escalate this issue, many of us have this as well!) 3-alternatively refund my 5 years warranty so i can get another brand I heard even the CEO ammitted the mistake, well, as of 4 november 2016, 00:59 am, this was their answer First, these incidents are isolated to a small amount of customers. Any electronics are going to have a probable rate of failure and this is no different but has been completely blown out of proportion. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads. [...]We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is COMPLETELY OPTIONAL[...] there is nothing wrong with the card Rest of the mail is about installing the card properly, furmark test, vbios update (I have no intention of making my card 2x the noise, other brands dont do this), but i can post the full mail somewhere, i couldnt believe this myself If they-do in fact have thermal pads- why are you sending them in the first place? They are treating all of this as completely optional, but I watched jayz video and they were supposed to take this seriously I already pm'd scarlet tech about being essentially forced to buy pads for vram and vrm-midplate for myself I'm tempted to call my local cutumers association and start a class action, because this is ridiculous. They promised the possibility to rma the card for the fix. I heard it is better in the US, is just the rest of the world receiving bad support?
post edited by Sir Petus - 2016/11/04 01:33:42
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jeppouza
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 01:46:35
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We're at the same boat here in Brazil, not my case, because I'm a "reference card freak consumer" :P , but a considerable amount of people who bought FTW models is crying for help, I've heard there are selected countries where warranty works better, a lot of videos have been made by a huge gamer community here, apparently things will shake a little in the buyers' market here, this is no good for EVGA, the sales volume here I think it is high.
post edited by jeppouza - 2016/11/04 04:50:42
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carb1de
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 02:24:26
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I asked for an advance RMA for a replacement, with the pads, as their press release for the bios stated: EVGA_JacobF
Any customer who is not comfortable performing the recommended VBIOS update, may request a warranty cross-shipment* to exchange the product to EVGA for an updated replacement.
I was told it was all blown out of proportion yadda yadda yadda, basically we're not lifting a finger. I've just asked for an advance RMA/cross ship to have a replacement card with the new bios (hoping the heat pads will be applied also) They're making it sound like simple mean failure rates, but right here, on this forum we've exposed very poor QC of the thermal pads that are applied, missing pads, overheating cards etc. My card even shipped with artifacts! playing games with everything 'out of the box' and product didn't even function as it was sold EVGA are destroying their reputation and I don't know why - if it is such a small amount of isolated cases then cough up for advanced replacements to all these people with a £450 poorly functioning potential fire hazard. And the silent update with the bios, the heat pads etc. if you stand by the fact the card works completely fine, and it's only these people overclocking and pouring liquid nitrogen on the core that are having these problems then you don't need to lift a finger. but we're not all world record attempting overclockers, I just bought the 'best' to fit and forget, what a fiasco.
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Stoltzman1972
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 03:28:32
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I contacted EU support as well about thermal mod and been answered by person who could barely speak english.
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sahafiec
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 03:50:36
(permalink)
OMG, how is all this going to end?! 
i5 6600k | z170 m8g | h100i v2 | gtx1070 FTW | 2x8gb 2666mhz | 250gb m.2 & 2tb | 650W P2 | Enthoo Pro M Acrylic | pb258q
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carb1de
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 04:41:30
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sahafiec
OMG, how is all this going to end?!
well the issues have been more or less attended to despite them being a bit of a bodge. So I would say, recall the ones missing the fix, and replace them with the ones EVGA are now more confident will last the warranty period? doesn't sound at all unreasonable does it?
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ZCTxCHAOSx
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 11:35:21
(permalink)
Sir Petus
Needless to say I'm extremely uncomfortable with my purchase, and with your supposedly "decent" custumers service at this point
I contacted the EVGA EU support, asking for
1-gears of war 4 code, the EU members are left out of the promotion, as some sort of compensation for all the trouble
2-send back the card with all fixes applied, including vram contact (I asked to address and escalate this issue, many of us have this as well!)
3-alternatively refund my 5 years warranty so i can get another brand
I heard even the CEO ammitted the mistake,
well, as of 4 november 2016, 00:59 am, this was their answer
First, these incidents are isolated to a small amount of customers. Any electronics are going to have a probable rate of failure and this is no different but has been completely blown out of proportion. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads.
[...]We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is COMPLETELY OPTIONAL[...] there is nothing wrong with the card
Rest of the mail is about installing the card properly, furmark test, vbios update (I have no intention of making my card 2x the noise, other brands dont do this), but i can post the full mail somewhere, i couldnt believe this myself
If they-do in fact have thermal pads- why are you sending them in the first place? They are treating all of this as completely optional, but I watched jayz video and they were supposed to take this seriously
I already pm'd scarlet tech about being essentially forced to buy pads for vram and vrm-midplate for myself
I'm tempted to call my local cutumers association and start a class action, because this is ridiculous. They promised the possibility to rma the card for the fix.
I heard it is better in the US, is just the rest of the world receiving bad support?
Been through the same thing my friend. Was even worse before the official announcement of their flub. I was on here for multiple days correcting moderators, tech support and other people that thought they knew better. The truth was revealed and they all had to take a backseat. Meanwhile my card was received by them 10/28 and they have still not shipped me my replacement. Never, ever doing business with EVGA again. The cover ups, lack of support, and long delays are just too much to handle at this point. I am just glad they officially admitted to the problems, but it still has not resolved mine, or countless other peoples problems.
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fightinfilipino
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 12:21:13
(permalink)
there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
good lord.
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QdotJ
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 12:40:17
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fightinfilipino
there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
good lord.
Bingo....
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DeathAngel74
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 12:49:14
(permalink)
+1
Meh! When is it going to end....
Corsair Carbide 300R Windowed ATX Mid Tower Case ASUS ROG MAXIMUS VIII HERO Z170 Intel Core i7 6700k 4.6 GHz 1.35v-1.37v adaptive 32GB Corsair Vengeance LPX DDR4 DRAM 3200 MHz C16 16-18-18-36-2T EVGA Geforce GTX 1070 SC ACX 3.0 2101MHz/8726MHz 1.075v-1.081v Corsair H100i v2 Hydro w/2x SP120 and 2x Thermaltake RIING 12 Blue LEDs 7x Thermaltake RIING 12 Blue LEDs EVGA SuperNOVA 1300 G2 1.3kW Fully Modular ADATA 480GB (storage/games) ADATA 960GB (Windows/Games-Origin/Steam/GoG) Realtek ALC1150/SupremeFX 2015 Windows 7 SP1 Ultimate x64 http://www.3dmark.com/3dm/15307550http://valid.x86.fr/ez4v5d
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PHOENIXZERO
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 12:55:23
(permalink)
fightinfilipino
there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
good lord.
You realize there are a lot of people on other sites that don't post here, right?
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Bar81
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:01:37
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PHOENIXZERO
fightinfilipino
there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
good lord.
You realize there are a lot of people on other sites that don't post here, right?
Right and they're not being melodramatic children. This is the forum with by far the most ridiculous histrionics.
Intel 6700T, Thermalright Macho Zero, Asus Sabertooth Z170 S, 64GB Crucial Ballistix Sport LT, EVGA 1070 FTW, Samsung 850 EVO, Phanteks Enthoo Evolv, Kingwin Stryker 500W
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DeathAngel74
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:05:49
(permalink)
I'm surprised all the emo kids can type while locking themselves in a dark closet....
Corsair Carbide 300R Windowed ATX Mid Tower Case ASUS ROG MAXIMUS VIII HERO Z170 Intel Core i7 6700k 4.6 GHz 1.35v-1.37v adaptive 32GB Corsair Vengeance LPX DDR4 DRAM 3200 MHz C16 16-18-18-36-2T EVGA Geforce GTX 1070 SC ACX 3.0 2101MHz/8726MHz 1.075v-1.081v Corsair H100i v2 Hydro w/2x SP120 and 2x Thermaltake RIING 12 Blue LEDs 7x Thermaltake RIING 12 Blue LEDs EVGA SuperNOVA 1300 G2 1.3kW Fully Modular ADATA 480GB (storage/games) ADATA 960GB (Windows/Games-Origin/Steam/GoG) Realtek ALC1150/SupremeFX 2015 Windows 7 SP1 Ultimate x64 http://www.3dmark.com/3dm/15307550http://valid.x86.fr/ez4v5d
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howdy2u2
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:14:10
(permalink)
DeathAngel74
I'm surprised all the emo kids can type while locking themselves in a dark closet safe space....
Your auto correct is messed up and not politically correct. YW in advance 
Specs: Case, Motherboard, Video card, Power supply, Monitor  
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DeathAngel74
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:18:27
(permalink)
Corsair Carbide 300R Windowed ATX Mid Tower Case ASUS ROG MAXIMUS VIII HERO Z170 Intel Core i7 6700k 4.6 GHz 1.35v-1.37v adaptive 32GB Corsair Vengeance LPX DDR4 DRAM 3200 MHz C16 16-18-18-36-2T EVGA Geforce GTX 1070 SC ACX 3.0 2101MHz/8726MHz 1.075v-1.081v Corsair H100i v2 Hydro w/2x SP120 and 2x Thermaltake RIING 12 Blue LEDs 7x Thermaltake RIING 12 Blue LEDs EVGA SuperNOVA 1300 G2 1.3kW Fully Modular ADATA 480GB (storage/games) ADATA 960GB (Windows/Games-Origin/Steam/GoG) Realtek ALC1150/SupremeFX 2015 Windows 7 SP1 Ultimate x64 http://www.3dmark.com/3dm/15307550http://valid.x86.fr/ez4v5d
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carb1de
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:19:01
(permalink)
fightinfilipino
there's like 10 posters on a web forum loudly complaining. that's hardly exposing anything, that's about the rate of manufacturing error expected for ANY complex electronics!
good lord.
And a very good point, looking at it statistically, I'd imagine there are no more or less failures or vocal customers than any other forum for any other GPU. It's just the nature of the issue is likely to claim many more cards over a longer period of time. I don't have a copy of furmark nor do i overclock, (pascal seems to be good enough to sort that out on its own) however I do believe depending on the build quality of the specific unit, temperature degradation will play a causal factor to failure, and it would seem this specific design is quite poor at managing VRM/memory temperatures. as per the temperature reviews looking specifically at the power delivery section of the board. In my job, I do the opposite, and focus on trying to keep the heat in, and where the use of a solid medium isn't possible, air works pretty well, especially when non ventilated. So it comes as little surprise that when we see the photos of the VRM surrounded by air pockets between the board and support plate that temperatures will be high, and that no amount of fan speed is likely to really aid the VRM temp unless it is in direct contact
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LittleGuy
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:22:19
(permalink)
Is there anything wrong with your card? If not, then why are you so upset? Juse apply the bio's update and enjoy you card. Its not going to double your noise.
If you just purchased the card, you should of researched the card before you bought it and then you would of known about the issue.
 My Affiliate Code: 73ELXGWGG0
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ZCTxCHAOSx
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:27:54
(permalink)
Haha, everyone posting after me just proves my point further on the amount of ignorance and self righteous attitudes that go on around here. It's ok to pull your head of of your rear ends for even one day, I promise. If only every one of these arrogant peoples' houses burn down with them too passed out to hear the fire alarm, that would be Darwinism at it's best.
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:32:10
(permalink)
PHOENIXZERO
You realize there are a lot of people on other sites that don't post here, right?
That is mostly due to the fact that this Forum's Community Supports anyone with any issue and on any Product form any Manufacture. They don't Post here like children because when they do Post Here they are asking this Forum's Community for help with a real issue. Do you think that this Forum's Community is going to help someone who degrades and bashes and insults this Community is going to get help here if they do? Sadly we also must deal with the complainers and even some Whining about anything and everything. The Good news is most of the Forum's Community can over look most of the Complainers and Whiners and even the Childish Discord and last Rants.
post edited by bcavnaugh - 2016/11/04 13:44:39
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Sajin
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 13:36:10
(permalink)
ZCTxCHAOSx
Sir Petus
Needless to say I'm extremely uncomfortable with my purchase, and with your supposedly "decent" custumers service at this point
I contacted the EVGA EU support, asking for
1-gears of war 4 code, the EU members are left out of the promotion, as some sort of compensation for all the trouble
2-send back the card with all fixes applied, including vram contact (I asked to address and escalate this issue, many of us have this as well!)
3-alternatively refund my 5 years warranty so i can get another brand
I heard even the CEO ammitted the mistake,
well, as of 4 november 2016, 00:59 am, this was their answer
First, these incidents are isolated to a small amount of customers. Any electronics are going to have a probable rate of failure and this is no different but has been completely blown out of proportion. The EVGA GeForce GTX 1080 and 1070 do in fact have thermal pads.
[...]We are offering extra thermal pads to customers that want to see better temps when pushing the hardware however this is not necessary and is COMPLETELY OPTIONAL[...] there is nothing wrong with the card
Rest of the mail is about installing the card properly, furmark test, vbios update (I have no intention of making my card 2x the noise, other brands dont do this), but i can post the full mail somewhere, i couldnt believe this myself
If they-do in fact have thermal pads- why are you sending them in the first place? They are treating all of this as completely optional, but I watched jayz video and they were supposed to take this seriously
I already pm'd scarlet tech about being essentially forced to buy pads for vram and vrm-midplate for myself
I'm tempted to call my local cutumers association and start a class action, because this is ridiculous. They promised the possibility to rma the card for the fix.
I heard it is better in the US, is just the rest of the world receiving bad support?
Been through the same thing my friend. Was even worse before the official announcement of their flub. I was on here for multiple days correcting moderators, tech support and other people that thought they knew better. The truth was revealed and they all had to take a backseat. Meanwhile my card was received by them 10/28 and they have still not shipped me my replacement.
Never, ever doing business with EVGA again. The cover ups, lack of support, and long delays are just too much to handle at this point. I am just glad they officially admitted to the problems, but it still has not resolved mine, or countless other peoples problems.
http://forums.evga.com/FindPost/2576491
 
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somethingc00l
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Re: This is getting riduculous, support isnt helping at all
2016/11/04 14:18:32
(permalink)
The number of whining threads is the only ridiculous thing here.
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