filipcky
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Hello friends, i have problem whit my GTX 970 in Witcher 3, when i start the game it runs for about 3 min normaly good fps, etc.. than crash, screen go black and no device detected, i tray lower frecuency of my gpu( it help on BF3,4 ) but now it not working.
Please Help
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aka_STEVE_b
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 08:37:01
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Did you by chance install the latest nvidia drivers specifically for the Witcher 3 ??
There has been reports of the new drivers working fine for some & crashing for others.
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 08:59:01
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I'm having what could be the same issue with my EVGA 970 SC (ACX 2.0). If I wander around the first room in Witcher 3 and go out to the balcony a few times, within a few minutes the screen goes black and the PC resets itself. I've eliminated CPU and GPU overheating, PSU issues and I've reinstalled the game. OS is Win7 64bit. Tried 2 sets of nvidia drivers, including the latest. Card isn't overclocked beyond the factory overclock, and my 3570K is running at stock.
The card is stable with everything else, including Furmark. I don't know if it's just that balcony that causes the issue, I played on for 30 minutes and didn't see another reset, but I've had about 10 resets now on that balcony (while testing various solutions).
Btw I posted about this on the GOG forums, and someone else with an EVGA 970 SC has the same issue. Makes me wonder why EVGA put out a rev2 of this card.
Would be cool if someone from EVGA could look into this :)
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utvetteguy
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 09:17:40
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fish998
I'm having what could be the same issue with my EVGA 970 SC (ACX 2.0). If I wander around the first room in Witcher 3 and go out to the balcony a few times, within a few minutes the screen goes black and the PC resets itself. I've eliminated CPU and GPU overheating, PSU issues and I've reinstalled the game. OS is Win7 64bit. Tried 2 sets of nvidia drivers, including the latest. Card isn't overclocked beyond the factory overclock, and my 3570K is running at stock.
The card is stable with everything else, including Furmark. I don't know if it's just that balcony that causes the issue, I played on for 30 minutes and didn't see another reset, but I've had about 10 resets now on that balcony (while testing various solutions).
Btw I posted about this on the GOG forums, and someone else with an EVGA 970 SC has the same issue. Makes me wonder why EVGA put out a rev2 of this card.
Would be cool if someone from EVGA could look into this :)
Same exact issue with the balcony for me, I am going to return my card for a new one.
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filipcky
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 09:37:40
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Same exact issue with the balcony for me, f*cking balcony.
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x4ever
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 09:43:33
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Hi,people talk about NVIDIA and witcher 3 trouble with FPS on google+.On YouTube is movie with some fix. Meybe help.
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RiffyDivine
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 11:14:08
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Did you install the day one patch for the witcher in the event you got it off GOG and not steam?
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 11:24:31
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RiffyDivine
Did you install the day one patch for the witcher in the event you got it off GOG and not steam?
Yup.
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RiffyDivine
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 11:29:19
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fish998
RiffyDivine
Did you install the day one patch for the witcher in the event you got it off GOG and not steam?
Yup.
Okay just making sure because I didn't know and I had issues with the new drivers without it. But if you look at a lot of posts on here it seems to be hit or miss on who is okay with the new drives and who isn't. Try turning off the nvidia experience thing and run the game as I did see people saying that shadowplay was messing with them but a lot of getting it to work seems to be people just messing around or rolling back the drivers.
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 12:19:38
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Pretty sure I know what the issue is now. It's the 970 overheating. Just made a custom fan profile with MSI Afterburner which lets the fan go above the normal 35% cap, and thus keeps the card to a max of 62 degrees rather than the 75 degrees it reaches without Afterburner. The game is stable now, including out on that balcony for >10 minutes. The thing is though, 75 degrees should be fine for the 970 chip. It's more like the cooler isn't keeping the ram or capacitors cool at the default 35% speed cap, and I wonder if EVGA already knows about the problem since they put out new versions of their 970 cards with a new ACX 2.0+ cooler. Of course it takes a game which really pushes the card like Witcher 3 for the issue to show. Needless the say the card is annoyingly noisy with the fan running at >60%. My case has 3x12cm and 1x14cm fans btw, so airflow should be good. (for the record I don't use nvidia experience)
post edited by fish998 - 2015/05/20 12:41:06
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RiffyDivine
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 12:27:36
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fish998
Pretty sure I know what the issue is now. It's the 970 overheating. Just made a custom fan profile with MSI Afterburner which lets the fan go above the normal 35% cap, and thus keeps the card to a max of 62 degrees rather than the 75 degrees it reaches without Afterburner. The game is stable now, including out on that balcony for >10 minutes.
The thing is though, 75 degrees should be fine for the 970 chip. It's more like the cooler isn't keeping the ram or capacitors cool at the default 35% speed cap, and I wonder if EVGA already knows about the problem since they put out new versions of their 970 cards with a new ACX 2.0+ cooler. Of course it takes a game which really pushes the card like Witcher 3 for the issue to show.
Needless the say the card is annoyingly noisy with the fan running at >60%. My case has 3x12cm and 1x14cm fans btw, so airflow should be good.
Yeah when I walked out on it for the first time in the game I thought good god damn that's pretty. This is the first game to really use my 980's to blow me away. I'm surprised the fan caps at only 35% that seems insane.
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 12:49:59
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RiffyDivine
I'm surprised the fan caps at only 35% that seems insane.
That's just what I read btw. I just tested Unigine Heaven with the default fan profile (i.e. without Afterburner), and the fan was at 34% with the card looking to have maxed at 75/76 degrees. I don't know if 35% is an actual cap though. Interestingly the fan doesn't even start until the card hits 60 degrees.
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bsmegreg
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 12:58:09
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Download Precision X, downclock the core and memory clock by 100mhz. Play Witcher 3, if the problem goes away, then your card is unstable. So, you would need to RMA the card to get a better stable one.
This has worked in the past several times and I suggest you try it.
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VioletSkies
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 15:54:10
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Hi, I have the same problem as flipcky crashing to black screen & losing signal to monitor while playing Witcher 3 for 5 mins. I don't think the problem is with the balcony, because if I skip the opening scenes, I can walk to the balcony with no issues but my PC would crash after about 5mins.
I did what bsmegreg said and downclock the core and memory clock by 100mhz and I can play it for over 15mins (I don't want to spoil the story yet so I stopped playing). Does this mean my card is unstable and need to RMA? :(
Extra Info:
It's a GTX 970 SC & backplate and i ran it on ultra just to see if it can run it. I used EVGA Precision to see the temp of the card and I think they were something like:
Power: 96-99%
Temp: around 75%
GPU Usage: 95-99%
Memory Usage: 1400+MB
GPU volt: ~1.23V
Fan Speed: around 25%
Using the latest Nvidia drivers for Witcher 3 and I did a clean install without Geforce experience.
Another issue is after I quit Witcher 3 and go back to my desktop then launched League of Legends, the client is buggy and seem to crash it.
I played Witcher 2 for several hours on it and didn't crash once nor had an issue playing something else after Witcher 2.
Time to RMA or is it related to Witcher 3?
Thanks
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djmorgan
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 16:41:06
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Go to your event viewer after the incident and see if you have a yellow exclamation ! mark and the word display and this text "Display driver nvlddmkm stopped responding and has successfully recovered."
If so and you have the latest drivers roll back, if you are OC'ing GPU/CPU try lowering the clocks, you can Google DXGI_ERROR_DEVICE_REMOVED for more info but seems no real solution.
David
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bsmegreg
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 18:24:15
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VioletSkies
I did what bsmegreg said and downclock the core and memory clock by 100mhz and I can play it for over 15mins (I don't want to spoil the story yet so I stopped playing). Does this mean my card is unstable and need to RMA? :(
I know that an RMA has fixed other peoples cards in the past, so you can call EVGA tonight or whenever and set up an RMA after speaking with a representative. You could also just do it online, but I think that would be more difficult and when you call them they set up the RMA process for you which is nice and saves you work and time  Otherwise, you could learn to live with an underclocked card, but that doesn't really make a lot of since as you paid $350, so you better get be getting $350 worth of performance out of it, not $200 (or whatever). Obviously, if I was in your situation I would elect to RMA the card and enjoy a new card that runs smooth and doesn't crash randomly like the one you have now. This all kind of goes back to the Silicon Lottery where some chips work better than others and some chips don't work as good as their suppose to. Your chip being the one that doesn't work as good as its suppose to (unstable at clock). The other question you ask is kind of irrelevant if you go through an RMA as I would expect both issues to go away after that. You can set up an advanced RMA and then downclock your current card for a week until your next card comes so your not left in the dark. This would allow you to keep up your gaming which is nice. For more info on an advanced RMA or how to set one up see here, http://www.evga.com/howtorma/ or I reccoemend to ask about the EVGA Advanced RMA which doesn't put a lot of money on your plastic and also you don't need to pay for shipping which is expensive (You will likely be accepted as your card is a dud, but you're probably going to have to call for that one). EDIT: I got the RMA type wrong...
post edited by bsmegreg - 2015/05/20 18:35:42
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 19:20:02
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bsmegreg
Download Precision X, downclock the core and memory clock by 100mhz. Play Witcher 3, if the problem goes away, then your card is unstable. So, you would need to RMA the card to get a better stable one.
This has worked in the past several times and I suggest you try it.
Thanks. I underclocked by around 100MHz on GPU and mem and put the fan speeds back to default, and yep all is stable now. Just stood on 'that balcony' for 20 minutes. Temps only went down 1-2 degrees, so I guess the issue isn't overheating per-se but just the factory overclock not being stable under the extreme load this particular bit of this one games puts the card under. The thing is - if I RMA the card, what are EVGA going to test it with? Neither Furmark nor Heaven, or any other game, cause the same issue. I might just keep the card and underclock it while I'm playing W3. I didn't really notice much performance drop.
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bsmegreg
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 19:42:36
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fish998
bsmegreg
Download Precision X, downclock the core and memory clock by 100mhz. Play Witcher 3, if the problem goes away, then your card is unstable. So, you would need to RMA the card to get a better stable one.
This has worked in the past several times and I suggest you try it.
Thanks. I underclocked by around 100MHz on GPU and mem and put the fan speeds back to default, and yep all is stable now. Just stood on 'that balcony' for 20 minutes. Temps only went down 1-2 degrees, so I guess the issue isn't overheating per-se but just the factory overclock not being stable under the extreme load this particular bit of this one games puts the card under.
The thing is - if I RMA the card, what are EVGA going to test it with? Neither Furmark nor Heaven, or any other game, cause the same issue. I might just keep the card and underclock it while I'm playing W3. I didn't really notice much performance drop.
If you call EVGA and ask for an ERA (EVGA Advanced RMA), they should just give you a new card and you can keep your old card until the new one arrives. Shipping is also paid for by them too. More details are in the web link above and also information on other RMA types.
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 21:05:49
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Thanks. I couldn't do the Advanced RMA since I'm in the UK and the card is 6 months old, but the standard RMA looks fine if I decide to go down that route. I'll need to think about it.
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Lu88
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/20 23:44:24
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Try to set the energie mode to full/ max performance in your driver settings for the witcher, worked for me. i got crashes when beeing to long in the inventory.
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VioletSkies
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/21 10:29:26
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Thanks for the reply bsmegreg, I tried Witcher 3 again with my graphics card reset to default clocks since they have released a patch to fix performance and stability issues.
I played it again for 20mins running around in the open world and haven't crashed yet. Now I am not sure if the problem was with Witcher 3 or the graphics card and somehow downclock and reset again fixed it?? Maybe I should try it for a few more days playing it for a few hours before deciding to keep the card or RMA it...
I still ran everything on Ultra settings.
fish998 & filipcky download the new patch and see if it helps.
And sorry for intruding your thread!
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fish998
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/21 16:25:24
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Tried the new patch (with the cards default SC clocks) and still got the reset after a few minutes stood on that balcony. Didn't really expect the patch to help, but was just curious. When I want to play Witcher 3 (or any other future game that pushes the card that hard) I will probably just put the card to stock 970 clocks. Dunno if I can be bothered with an RMA. On a side note the game does at least run well now, even with nvidia hair on and pretty much everything on full. The stuttering is almost gone and framerates seem closer to 60 than 40 now.
post edited by fish998 - 2015/05/21 17:49:34
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garrion81
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/21 17:45:43
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Now I'm afraid my card is going to need an RMA too. I was under the assumption that this was an issue with the game up until now, but I'm getting this same behavior on my 970 SC ACX 2.0 VioletSkies
Thanks for the reply bsmegreg, I tried Witcher 3 again with my graphics card reset to default clocks since they have released a patch to fix performance and stability issues.
I played it again for 20mins running around in the open world and haven't crashed yet. Now I am not sure if the problem was with Witcher 3 or the graphics card and somehow downclock and reset again fixed it?? Maybe I should try it for a few more days playing it for a few hours before deciding to keep the card or RMA it...
I still ran everything on Ultra settings.
fish998 & filipcky download the new patch and see if it helps.
And sorry for intruding your thread!
VioletSkies, I tried playing the game again after the patch today and now my problems are actually worse. The game bombs out in just a couple minutes for me whereas before I got about 10 before a crash to black screen. Gonna be really unhappy if I have to play the chip lottery to get a card that works at the clocks I paid for. 
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wickedwayne
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 14:03:39
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Its not a Patch/Game/Driver issue if You get a blackscreen. The game would just CTD and the driver would crash and recover. I have the same issue as You btw (980FTW). I tested various drivers and it happens with all of them except only not if i underclock my card by -105 on core/memory. Card is almost new too, got it last week. Contacted Support, got a new bios, installed it, same thing happens. Edit: You should RMA it until You get one that works. Only thing to do here, sadly.
post edited by wickedwayne - 2015/05/23 14:06:44
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Axaerukai
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 15:31:22
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Yeah, I was running a brand new 980 SC, and had the black screen issue with Witcher 3 (and other games) after a few minutes of playing. Nothing I did (afterburner settings, different drivers) seemed to make any difference. So I contacted EVGA, and they sent me the latest BIOS file. I flashed the current BIOS, and even then I saw no change in the card's behavior. Sent it out for RMA yesterday, so hopefully this time I'll get a stable one. Kind of disappointing, to be honest. My old 580 from EGVA has been rock solid for 4+ years.
post edited by Axaerukai - 2015/05/23 15:33:58
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flexy123
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 15:41:27
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http://forums.evga.com/Solution-For-Black-Screen-Problem-For-GTX-970-SC-ACX20-2974-m2332911.aspx * Yes there is a workaround with a bios mod. (Less maximum voltage) * Yes there is a undeniable relationship between fan speed (temps) and the black screens I concluded after a a lot of research it's the VRMs (voltage regulators) of the card overheating and that the standard fan profile of the cards is not sufficient to cool those. Run your fans at 47% or faster (with Afterburner or Precision), depending how loud you can handle it. A LOT of cards are affected by this. If you just bought the card and you can still return it I would highly recommend you exchange for a SSC ACX2.0+ (note the PLUS) model where I think the black screen issue has been solved. That is, assuming the SSC ACX2.0+ is the same price. I haven't tried yet, but seeing how 47% fan speed (and or a modded bios with less max. voltage == less heat) can help preventing black screens I bet ANY MONEY that a aftermarket cooler like the Arctic Accellero Twin Turbo II should get entirely rid of the problem. (The issue here is that you must find a way to attach the included heat sinks of the Arctic Accellero Twin Turbo II so you can take them off again otherwise you would void your card's warranty) * If the black screens appear at STOCK speeds without OC, definitely RMA...some cards black screen at stock, some only with very high overclocks. (I got a RMA replacement and the second card is definitely better but still would black screen at 1506 if I deliberately run the fan slow). In my post I provided some BIOS files for the GTX SC ACX2.0 you should try, but you should still run your fan 45% or faster.
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Axaerukai
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 16:00:18
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flexy123
* Yes there is a workaround with a bios mod. (Less maximum voltage)
* Yes there is a undeniable relationship between fan speed (temps) and the black screens
I concluded after a a lot of research it's the VRMs (voltage regulators) of the card overheating and that the standard fan profile of the cards is not sufficient to cool those. Run your fans at 47% or faster (with Afterburner or Precision), depending how loud you can handle it. A LOT of cards are affected by this.
If you just bought the card and you can still return it I would highly recommend you exchange for a SSC ACX2.0+ (note the PLUS) model where I think the black screen issue has been solved. That is, assuming the SSC ACX2.0+ is the same price.
I haven't tried yet, but seeing how 47% fan speed (and or a modded bios with less max. voltage == less heat) can help preventing black screens I bet ANY MONEY that a aftermarket cooler like the Arctic Accellero Twin Turbo II should get entirely rid of the problem. (The issue here is that you must find a way to attach the included heat sinks of the Arctic Accellero Twin Turbo II so you can take them off again otherwise you would void your card's warranty)
* If the black screens appear at STOCK speeds without OC, definitely RMA...some cards black screen at stock, some only with very high overclocks. (I got a RMA replacement and the second card is definitely better but still would black screen at 1506 if I deliberately run the fan slow).
In my post I provided some BIOS files for the GTX SC ACX2.0 you should try, but you should still run your fan 45% or faster.
Yeah, my problem (at least what I could observe) was that my card's fans weren't kicking in properly, even with afterburner / precisionx. I ran the card at stock values, except for the fan profile, only the fan profile wouldn't cause the fans to kick in...at all. I guess I was simply unlucky enough to receive one of the cards that black screens at stock settings. Either that, or my card shipped with some sort of on-board fan controller problem. I'm just wondering if my replacement card will perform normally, or if I will end up having to install some kind of aftermarket cooling in order to get the advertised specs. This card was purchased mid-April of this year, so if the new 980-ti (or whatever it's called) comes out soon, I might end up trying to do the step-up to that card. Anyone know if I can still do that after going through RMA?
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flexy123
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 17:03:10
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>> This card was purchased mid-April of this year, so if the new 980-ti (or whatever it's called) comes out soon, I might end up trying to do the step-up to that card. Anyone know if I can still do that after going through RMA? >> Not 100% sure, but RMA should not affect the possibility for stepup (assuming you're the original purchaser of the card), but you might want to ask an EVGA rep there. I mean RMA is not your "fault", it's theirs when a card doesn't work right so I don't think it will affect your stepup. (You can always check this on your EVGA profile online where you register your card, there it tells you all the information) For me in Europe, I don't even THINK about the possibility to StepUp to GTX980 TI (not that I could anyway since I am not the original purchaser) since this card will sure cost €900 or more seeing the current prices on the EVGA EU site. Heck they want €800 for a normal GTX 980 :) Edit: YES you can participate in StepUp as long as your original purchase date is not older than 90 days, I just checked.
post edited by flexy123 - 2015/05/23 17:05:45
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Kamarad
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 17:15:48
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Ok, so I have this 970 SSC:
04G-P4-3979-KB
Should this be an issue that I should be worrying about? (Installing Witcher 3 atm).
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Axaerukai
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Re: The Witcher 3 Black Screen "must force reset"
2015/05/23 17:22:11
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flexy123
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This card was purchased mid-April of this year, so if the new 980-ti (or whatever it's called) comes out soon, I might end up trying to do the step-up to that card. Anyone know if I can still do that after going through RMA?
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Not 100% sure, but RMA should not affect the possibility for stepup (assuming you're the original purchaser of the card), but you might want to ask an EVGA rep there. I mean RMA is not your "fault", it's theirs when a card doesn't work right so I don't think it will affect your stepup. (You can always check this on your EVGA profile online where you register your card, there it tells you all the information)
For me in Europe, I don't even THINK about the possibility to StepUp to GTX980 TI (not that I could anyway since I am not the original purchaser) since this card will sure cost €900 or more seeing the current prices on the EVGA EU site. Heck they want €800 for a normal GTX 980 :)
Edit: YES you can participate in StepUp as long as your original purchase date is not older than 90 days, I just checked.
Yep, I asked them and they just got back to me and told me that I am definitely eligible for the step-up as long as it's within the designated 90 day period. So it's confirmed. Now I'm wondering if they might add some sort of grace period, due to the fact that I had to RMA my card, and that would add time to essentially assess whether or not any replacement card has issues. Not banking on that, however...lol. Here's hoping any and all issues are resolved within the 90 day time limit!
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