Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 00:29:55
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wow...you can't seem to win for loosing...
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rexrzer77
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 00:38:33
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Alucard666
So removed the 'bad stick' and reformated my windows and was installing drivers and programs... the noticed now I apparently have 4.00gb installed with only 1.99gb usuable....****?!?
Is this my board or cpu ?!?!?!?1
Do you have a spare CPU?  At this point I would vote for trying another CPU, don't worry about the stock cooler that is not happening, not the problem, with your symptoms. But it is possible that your CPU memory controller has just partially shut down...  Try a 2nd CPU and see if you get back to at least having 4GB RAM, since you apparently have 1 bad DIMM as it stands now. Of, if you can, try all 3 DIMMs and see if they show up with another CPU. and if all 6GB show up then you know it's a bad CPU memory controller.  Either way, you've got a hardware problem that is developing as we write these messages, apparently. rexrzer77 
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 00:45:27
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stock cooler doesn't flex the board like water blocks or after markets do... a flexed board will do the same thing. what i was told by evga staff...although i did see it in action... 
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rexrzer77
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 01:15:51
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johnksss
stock cooler doesn't flex the board like water blocks or after markets do...
a flexed board will do the same thing.
what i was told by evga staff...although i did see it in action...
Hi Johnksss, yes, I am familiar with the EVGA Staff's predilection for blaming problems of all sorts on after market coolers, and how we tighten them down too much and warp the boards, or so I have been told when I called for assistance back in the summer. Needless to say I dismissed that reasoning quickly! IMO they are always looking for the easy, pat answer and way out of issues, and that is about No. 1 of their standard "that's the cause" answers. I have seen boards that were messed up from over tightening even the stock coolers, so go figure! Maybe the board was bent all along, yah? I don't mean to dismiss your comment lightly by any means, it's simply that it's one of their "pat answers" for all types of problems with CPU's, bent pins, and warped boards, that is all. About this issue here though, he's seeing a consistent degrading of memory available no matter how much he installs, to wit the now "new problem" of having just 2GB RAm available when he's installed 4GB RAM. That is why I'd like him to try another CPU, and see if that is the cause after all, and end this real quickly... If it's not the CPU, then his board is either bent/warped, has bent pins, or it's just plain shorted out around the DIMM sockets somewhere, IMO those are the 3 possibilities, and a fresh CPU right now would eliminate that as a cause straight away and quickly. I hope he *has* a spare CPU to try! I am sure we all mean well, and are trying things we know to have been problematical for this sort of anomaly, but at times the most obvious of things is the root cause, and sometimes even the OP can't see it for the forest and the trees! Later gents, rexrzer77
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 08:03:56
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vaughn_degolyer
have you checked in msconfig? Under boot and then advanced options...make sure the maximum memory is unchecked.
PS is that miramar in San Diego you live in or somewhere else?
It is unchecked and no, its miramar florida
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 08:06:55
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BTW, no I do not have a spare Cpu :-( And I'm kinda stretched thin on cash to go and buy another.... I was able to reclaim my 4gb though by reseating and chaging my voltages in the bios.... Maybe I should try an older bios..... anyone have 44?
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 11:04:03
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rexrzer77
johnksss
stock cooler doesn't flex the board like water blocks or after markets do...
a flexed board will do the same thing.
what i was told by evga staff...although i did see it in action...
Hi Johnksss, yes, I am familiar with the EVGA Staff's predilection for blaming
problems of all sorts on after market coolers, and how we tighten them down too
much and warp the boards, or so I have been told when I called for assistance back
in the summer. Needless to say I dismissed that reasoning quickly! IMO they are always
looking for the easy, pat answer and way out of issues, and that is about No. 1 of their standard "that's the cause" answers.
I have seen boards that were messed up from over tightening even the stock coolers, so go figure!
Maybe the board was bent all along, yah? I don't mean to dismiss your comment lightly by any means,
it's simply that it's one of their "pat answers" for all types of problems with CPU's, bent pins, and warped boards, that is all.
About this issue here though, he's seeing a consistent degrading of memory available no matter how much
he installs, to wit the now "new problem" of having just 2GB RAm available when he's installed 4GB RAM.
That is why I'd like him to try another CPU, and see if that is the cause after all, and end this real quickly...
If it's not the CPU, then his board is either bent/warped, has bent pins, or it's just plain shorted out around the DIMM sockets somewhere, IMO those are the 3 possibilities, and a fresh CPU right now would eliminate that as a cause straight away and quickly.
I hope he *has* a spare CPU to try!
I am sure we all mean well, and are trying things we know to have been problematical for this sort of anomaly, but
at times the most obvious of things is the root cause, and sometimes even the OP can't see it for the forest and the trees!
Later gents,
rexrzer77
sounds like you got issues. 1: we try the easy stuff first 2: if all else fails, then we ask for an rma 3: if he had another cpu we would have asked him to try that already 4: he never said they turned him down for rma to begin with. 5: not all of us like to rma because of USER ERROR then like to blame the product. so we try different things first. oh look...moving the cpu reclaimed his lost 2 gigs. which puts us right back to where he was. side note: not every one you talk to on the phone there is a noob..some of them are enthusiast and know quite allot, considering they run with some of the top over clockers as well...(look at the whole picture and not just your side of it.. ) Alucard666
BTW, no I do not have a spare Cpu :-( And I'm kinda stretched thin on cash to go and buy another.... I was able to reclaim my 4gb though by reseating and chaging my voltages in the bios.... Maybe I should try an older bios..... anyone have 44?
if your going to try a bios...try the s61j. it seems to be the most stable from what bios testers have said. 44 and 49 still have memory issues.
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daveyd007
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 11:26:23
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I can vouch that over tightening the CPU cooler can cause the RAM to go undetected, as well as ram not being set to the manufacturers spec. The motherboard was seeing 6GB as 4GB, and 4GB as 2GB despite rotating them in the right slots. If that don't help, try a pencil eraser and use it to clean the ram contacts then reseat them a few times.
post edited by daveyd007 - 2010/03/20 11:35:28
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 21:40:22
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daveyd007
I can vouch that over tightening the CPU cooler can cause the RAM to go undetected, as well as ram not being set to the manufacturers spec. The motherboard was seeing 6GB as 4GB, and 4GB as 2GB despite rotating them in the right slots.
If that don't help, try a pencil eraser and use it to clean the ram contacts then reseat them a few times.
Good to know, I'll give that a shot
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JDookie
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 22:10:30
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My E760 started doing all this crazy stuff too one day. First, I lost one stick of memory, but then I couldn't overclock anymore, even with a whole new set of ram. In the end, I ended up RMA'ing absolutely everything, the cpu, motherboard, and ram since nobody knew exactly which component was to blame. I suggest you do the same otherwise you may be *troubleshooting* this for a very long time.
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/20 23:43:44
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what happens if it happens again with your new parts jdookie?
me personally...i hate rma'ing with a passion!
just glad im in the states and it only takes 3 to 4 days
people off in far away lands...3 weeks is not a cool time to wait...
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 09:18:20
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Ya I hate RMA's..... I'm still waiting for corsair to send back my faulty dominators to me....and its going on 2 weeks now, I'll test those when they come in. If it's still a no go I guess I'll have to RMA my classified :-(, but how would tyhat work would I then receive a 760 instead?
Also does anyone have the S61J bios?
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daveyd007
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 09:21:49
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Bear in mind that with ram testing, a single stick may not boot, two is the minimum.
Power down, unplug tower from wall outlet, revert any jumpers back to stock settings, pull the battery, clear the CMOS via jumper, power back up, then set the BIOS back to stock Auto config, but key in the timings and voltage listed on the spec sheet that came with the RAM. Download and install the latest motherboard drivers from the manufacturer, update Windows7 X64 and reboot.
After doing this, do you still have the ram go undetected?
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daveyd007
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 09:50:27
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If you are able to test the RAM individually or in pairs, have you determined which sticks or ram slots are defective? I'd put a piece of tape and label each stick #1, #2, and #3 and test them in pairs in the correct slots. Then jot down on a piece of paper which sticks have been inserted into what slot and tested. Just for added assurance, test all slots and sticks twice and log it down. Via process of elimination, do this to determine whether or not a single motherboard memory slot is faulty.
post edited by daveyd007 - 2010/03/21 09:55:59
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 09:55:03
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daveyd007
If you are able to test the RAM individually or in pairs, have you determined which sticks or ram slots are defective? I'd put a piece of tape and label each stick #1, #2, and #3 and test them in pairs in the correct slots. Then jot down on a piece of paper which sticks have been inserted into what slot and tested. Via process of elimination, do this to determine whether or not a single motherboard memory slot is faulty.
I'll try that out tonight.....I got to head over to work... But I did flash several bios' I tired 49, 44 S22 and S22D... I'm on 22D now as I remember loving its stability..... with all 3 sticks inserted the system still reads only 2 sticks at start-up and windows still says 6gb are installed and only 3.99 are usable.... I'm sure its go to be the memory.... really hoping its not a mobo slot.
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daveyd007
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 10:01:23
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That is the exact same thing that happened to me. Turns out nothing needed RMA. I am taking side that all sticks are good, and so is the board. Keep us posted on your progress. 
post edited by daveyd007 - 2010/03/21 10:08:29
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 19:23:06
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I'm all out of options until my corsair gets back.... we'll see what happens then
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daveyd007
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/21 21:55:38
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Alucard666
I'm all out of options until my corsair gets back.... we'll see what happens then
Roger that. Let us know what you find.
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/22 07:03:14
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So I just checked my tracking number and my corsair should be back *if all goes well with UPS* this Thursday.... I guess I'll have my answers then.
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Alucard666
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/03/22 21:58:58
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/04/01 22:29:59
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Finally got my corsairs back... *only 2 and a half weks of RMA time...ughhhhh....* and turns out it was the memory as my Corsairs read as 6.00gbs as they should. Dunno **** happend to the mushkins as they two had the same issue.... I blame the bios flashing....
Now my Mushkin is on its way back to the egg for credit... Hopefully if all goes well I can keep these corsairs for Back up and use the credit to get some Gskill Tridents :-)
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/04/02 20:22:42
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So anyone care to comment?
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529th
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/29 18:37:09
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Alucard666
So anyone care to comment?
Absolutely. My 760 does the same thing. What i did for trouble shooting and what I found. Make a long story short, for my situation, it has to do with over-clocking. I went from 133 and tried 150 bus clock (bclock) and that is the only bios setting that does it for me. I did a reboot session testing every single bios change until I came to the bus clock and sure enough that's what did it. My board's Serial Number: 1021410760002629
post edited by 529th - 2010/05/29 18:56:54
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loco25
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/29 18:46:00
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Alucard666
Task manage tells me I have 4087 GB or Ram and the windows experience says I have 6.00gb insalled and only 3.99GB usable and the system when posting says I have 4 gb installed instead of 6gb but elite tells me I have 6gigs... ****?!
Which is it??!?!?!?
All I've done is a few windows updates.
you probably have the 32bit verion of windows you need the 64bit
Thermalteke Spedo AP Core I7 920 DO @ 4.2Ghz currently running 4.0Ghz 2 GTX 480's in SLI Windows 7 Ultimate 64bit 6 GB DDR3 1600 7-7-7-20 1 Ocz Agility 3 240GB SSD 2 1TB WD in RAID0 EVGA X58 3X SLI Corsair 1000 W PSU 
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Vihsadas
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/29 21:19:41
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loco25
Alucard666
Task manage tells me I have 4087 GB or Ram and the windows experience says I have 6.00gb insalled and only 3.99GB usable and the system when posting says I have 4 gb installed instead of 6gb but elite tells me I have 6gigs... ****?!
Which is it??!?!?!?
All I've done is a few windows updates.
you probably have the 32bit verion of windows you need the 64bit
While memory limitations could cause a similar problem as this, it's usually not caused by having the wrong bit operating system. It's a pretty well-documented problem with many people with many types of hardware and 64-bit OSes having this problem. The only thing in common seems to be that it's an X58 related issue...
Vintage Ninja Build - In progress: Xeon x5650 (OC@ to be determined!), Swiftech H240-x2 prestige, HW labs 3x240 stealth rad (5x140mm capacity), Classified E759 modded for xeon, Chipset/VREG block (still looking for this!), ASUS ROG Poseidon 980Ti, in loop. Silverstone strider 1000w 80+, 12GB Corsair Vengence, Samsung 850 Pro 250GB, 1TB Caviar Black. USB3.0/SATA III PCI-E card.3D Marks - ?TBDCinebench - ?TBD
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529th
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/29 21:24:06
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I just applied these settings and I am now seeing the full 6G since the first boot. Mother Board ( EVGA X58 Classified E-760 ) Bios ( 64 ) CPU ( 920 DO) CPU Cooler ( Pro Mega Black Shadow ) Memory ( Gskill Perfect Storm 2000 8 8 8 21 1t @ 1.65v ) PSU ( Enermax Revolution 950 S/N > 95xxxxxxxx ) GPU ( ATI HD 5870 X-Fire ) Drivers ( 10.5 ) Operating System ( Windows 7 64 Ultimate ) Frequency Control CPU Clock Ratio ( 20X ) CPU Host Frequency (Mhz) ( 150 ) MCH Strap ( Auto ) CPU Uncore Frequency (Mhz) ( 3006Mhz { 20X } ) CPU Clock Skew ( 0 ps ) Spread Spectrum ( Enabled ) PCIE Frequency (Mhz) ( 100 ) OC Recovery ( Enabled )
Turbo Performance ( Enabled )
Memory Feature Memory Speed ( Standard ) Memory Control Setting ( Enabled ) Memory Frequency ( 1333Mhz / 2:10 ) all i get out of this is [(598Mhz)x2] Channel Interleave Setting ( 6 Way ) Rank Interleave Setting ( 4 Way ) Memory Low Gap ( Auto ) tCL Setting ( Auto ) tRCD Setting ( Auto ) tRP Setting ( Auto ) tRAS Setting ( Auto ) tRFC Setting ( Auto ) Command Rate ( 1t ) Voltage Control EVGA VDroop Control ( Without VDroop ) CPU VCore ( 1.22500V ) CPU VTT Voltage ( +0mV ) using 'Auto' results in strange behavior in this setting CPU PLL VCore ( Auto ) looks like it says 1.800 as current IOH PLL VCore ( Auto ) looks like it says 1.800 as current QPI PLL VCore ( Auto ) says 1.100 as current; ***Raising this will help you lower your VTT*** - first editor's notes, not mine DIMM Voltage ( 1.6082 )
DIMM DQ Vref ( +0mV )
IOH VCore ( 1.200 ) ***Set to 1.2 if you are using more then 1 video card*** - first editor's notes, not mine
IOH/ICH I/O Voltage ( Auto ) says 1.500 as current
ICH VCore ( Auto ) says 1.100 as current
**VTT PWM Frequency ( 250 KHZ )
**CPU PWM Frequency ( 800 KHZ )
**CPU Impedance ( Auto ) says Auto as current
**QPI Signal Compensation ( Auto ) says Auto as current
CPU Feature
Intel SpeedStep ( Disabled )
Turbo Mode Function ( Enabled )
CxE Function ( Disabled )
Execute Disable Bit ( Enabled )
Virtualization Technology ( Disabled )
*****Logical Processor Setting*****
Intel HT Technology ( Disabled )
Active Processor Cores ( All )
*****QPI Controller Settings *****
QPI Control Settings ( Enabled )
QPI Link Fast Mode ( Enabled )
QPI Frequency Selection ( Auto )
PnP/PCI PCI Express
Maximum Payload Size ( 2048 )
Power Management Setup
ACPI Suspend Type ( S3 )
HPET Support ( Enabled )
HPET Mode ( 64-bit )
post edited by 529th - 2010/05/29 21:29:27
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Vihsadas
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/29 23:12:49
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Let us know if the problem is permanently gone or not. for some, this problem is intermittent (on every cold boot only and not warm restart etc. etc.)
Vintage Ninja Build - In progress: Xeon x5650 (OC@ to be determined!), Swiftech H240-x2 prestige, HW labs 3x240 stealth rad (5x140mm capacity), Classified E759 modded for xeon, Chipset/VREG block (still looking for this!), ASUS ROG Poseidon 980Ti, in loop. Silverstone strider 1000w 80+, 12GB Corsair Vengence, Samsung 850 Pro 250GB, 1TB Caviar Black. USB3.0/SATA III PCI-E card.3D Marks - ?TBDCinebench - ?TBD
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529th
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/30 05:49:54
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Started it up this morning after it say for 7 - 8 hrs of being off and no issue. Still seeing 6G total. No 3.99 usable error.
I'm thinking it has something to do with the voltages. It would make sense in my particular case.
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rdpbass
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/30 06:54:33
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My 759 did the 3.99 usable after flashing to the new bios, so I flashed it back to the older bios which fixed the problem. Re flashed to the new 70 bios again and all 6gb's are still there. Strange is all I can say
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zoltanthegypsy
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Re:Strange Ram issue. 6GB installed but only 3.99 usuable?
2010/05/30 07:01:58
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daveyd007
If that don't help, try a pencil eraser and use it to clean the ram contacts then reseat them a few times.
NAK on that one. It may work for a while, but can lead to trouble. There's sulfur in the rubber compound in pencil erasers. Or at least there was, maybe things have changed. They clean up gold-flashed contacts nicely, but the sulfur can cause the gold to eventually tarnish (or whatever the term is for gold) and can cause the connection to actually get worse over time. Other precious-metal flashed contacts may have similar problems w/sulfur. Back in the day, we used art-gum or "ink" erasers - although ink erasers may be too abrasive - to clean gold-flashed contacts. Otherwise, I'd use alcohol on a swab. Just barely moistened and holding the RAM w/the contacts down so nothing can drip into the works. There are also "electrical" cleaners available at the hobby shop. Don't use one that talks about "lubricating" contacts. They may have additives that will also cause problems. Sorry about the long screed. How about "the old guy says don't use pencil erasers." Z.
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