My card was confirmed to be received on Friday Oct. 7th, yet my step-up has still not been shipped. I paid next day shipping hoping that at the latest I would receive my new card on Oct. 13th. 

After reaching out to support, I was told EVGA ran out of step-up cards even though I was told to send mine in. After sending another message about a solution to possibly help speed up the process on me receiving my step-up card, I was told my card was going to be shipped out on Friday, Oct. 14th. According to the step-up details, my new card has still not shipped out. 

I'm very disappointed in how this process is turning out. I can understand the initial wait time while the cards are out of stock, but I have now waited 6 business days and my card has still not shipped, while my computer has been down for just about 2 weeks. I also feel like I'm being jerked around because of support telling me it would ship last Friday, and I still see no update.

I have no idea. Seems like it should be a pretty easy thing to set one aside for each person in the queue. It is incredibly frustrating because I haven't been able to upload videos to my YouTube channel in 2 weeks after I was just experiencing some rapid growth on my channel.

It's one thing to wait in the queue while you're able to use your card but waiting without a replacement sucks.

My card was just delivered and installed. Thank you EVGA for upgrading the shipping. I was afraid it wouldn't get here in time for Civ 6.

malvok
My card was just delivered and installed. Thank you EVGA for upgrading the shipping. .