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[Solved] Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC

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trapeze27
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2014/07/14 15:46:44 (permalink)
All, 

I wanted to share my frustrating story in case anyone else is going through the same thing and if there were any solutions out there. 

I custom built a new computer, specs:

i5 4430 @ 3.0ghz
GA-Z87m-D3h
16GB, gSkill @ 1866mhz
RAID-0, SSD 256GB (2x128gb, for OS)
1TB HDD (for storage)
EVGA GTX 760SC 2GB
CoolerMaster 550w PowerSupply

Windows 8.1 64bit.

Installed OS and it ran fine, but I noticed, that on some boots I would get an unusually high DPC latency caused by my nvidia driver (checked with latencyMON and WPA). All drivers, including Nvidia ones were up to date. There didn't seem to be a reason for it. 

My board had on-board video, so to troubleshoot I removed the 760, and no issue. 

Up until this point I was using HDMI as the primary connection from my card to my monitor. I had tried the display port at one point, but the OS wouldn't post with it. As soon as I reverted to the HDMI it would be fine, but the DPC issue was still there. 

I thought it was definitely the card/driver. I ruled out the driver based on it being the most up to date. But I didn't think - though it could be - a hardware issue because it was intermittent and the card worked extremely well on most boots. I was about to RMA the sucker and was dreading the turn around and the potential to get a card back with the same issue. 

So, in a last ditch effort I switched the connection from HDMI to DVI. Issue seems to be solved. 15 boots since the change and no DPC issues. For sanity, I tried it again with the DisplayPort connection and it seemed to work fine, but on the fourth boot I got a bit of DPC lag. 

Because all of those ports are digital, its all the same signal coming out, the only difference is the audio aspect of HDMI and DisplayPort. 

Anyone else run into something similar? Would really like to know and how you resolved. I don't mind using DVI, just a bit pissed because I spent $ on a displayport/hdmi monitor.

P.S - Noticed that when using Displayport/HDMI colours seem to be muted in-contrast to DVI - potential symptom? I've also got a few "kmode_exception_not_handled" BSOD... not frequent, but enough.
post edited by trapeze27 - 2014/07/30 17:30:58
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    _JoseR
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/14 23:26:28 (permalink)
    Trapeze27 is this lag only apparent when booting into Windows or during POST? Now, when you say lag, do you mean something like micro stuttering or lag as in the time it takes for the image to generate on screen? 

     
     
    #2
    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 08:35:27 (permalink)
    No lag during POST, only after OS is loaded. Symptoms include slow reaction time, distorted audio and clunky transitions.
    Again, an intermittent problem that only occurs with HDMI and DisplayPort - curiously not with DVI.
     
    Thanks for your reply, I've been banging my head on this for about a month.
     
    TD
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 08:57:14 (permalink)
    Thought it was a UEFI/Fastboot issue at one point, and changed the setting in Windows for Start-up. Didn't change the problem.
    #4
    EVGATech_JaesonW
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 09:46:38 (permalink)
    The HDMI is not shielded as well as the on board or a stand alone sound card is, so it tends to produce more "noise" which can increase the DPC latency. If you don't use the HDMI port for sound, I'd recommend disabling the Nvidia High Definition Audio Controller in the Device Manager. To do so, go to the Device Manager and look at the Display Adapter. Under Properties, check what PCI_Bus_# the video card is on. Then under System Devices, scroll down to High Definition Audio Controller. There should be at least two entries. Check each one and look for the one that's on the same PCI_Bus_# as the video card. That's the Nvidia HD audio controller, go ahead and disable it. This HAS to be done under System Devices, not Sound, Video, and Game Controllers, otherwise it will re-enable on reboot. See if the DPC latency is any better with that disabled.

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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 09:48:49 (permalink)
    Going to try that tonight and will provide an update - thanks!
    #6
    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 09:50:41 (permalink)
    Is DisplayPort not shielded as well?
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    EVGATech_JaesonW
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 10:45:58 (permalink)
    Both HDMI and Displayport have minimal shielding as they don't tend to need it like an analog signal does. There are occasions though that other interference can cause either noise over the line or latency like you're seeing. A lower quality cable of either type can be more susceptible to interference. Some types of lighting (florescent if I'm not mistaken) can play havoc with them, as well as close proximity to a wifi signal. I saw once where a USB wifi adapter was plugged in right underneath the video card, and moving it to the front of the case fixed the problem.

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    #8
    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/15 17:30:02 (permalink)
    Tried a couple things...
    1. Moved my router/WiFi modem from the top of my case to the shelf besides it.
    2. Disabled the HD Audio Controller as prescribed.
    3. No lights were on in my office.
     
    DPC Latency continued to happen via DisplayPort. In addition, Win8.1 will not cold boot into OS with DisplayPort . I disabled secure boot in the bios just to be sure it wasn't that.  I see a black screen, mouse cursor, and an old-school blinking underscore in the top left corner of the screen and the system auto resets. 

    Couple interesting observations....
    1. Was doing a "control" reset test with DVI. Power on/off, got some DPC latency lag with DVI, so it does happen with it, just not as often. 
    2. Colours continued to be muted via DisplayPort vs. DVI
     
    I think its hardware... any other ideas before I RMA? 
    #9
    _JoseR
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/16 22:26:46 (permalink)
    After looking over the last few responses, just for the sake of testing, I would move the video card to the PCIe 2.0 X16 slot to see if the issue can be reproduced installed there as well.

     
     
    #10
    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/18 21:28:15 (permalink)
    Did one better, put it into another rig. Seems to be fine...display port worked perfect, no unsaturated colours, no dpc latency.

    Could it be a PSU problem?

    I'm gonna do a barebones test tomorrow and see what happens.
    #11
    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/18 21:29:30 (permalink)
    I guess it still could be that PCI slot too...
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/21 16:14:59 (permalink)
    So I think the 3 issues were all unrelated.
     
    1. DPC Latency - Solved. Went into my BIOS and turned all the features that I didn't use/understand off. Vd-t, XHCI/EHCI handoff etc. Didn't start going through them 1 by 1. Just happy its gone - anyone think they know which one it could be?
    2. The DisplayPort Power issue I thought was a PSU problem. I swapped my 550 out for a 750 and it seems to have fixed it. Though, it may have been a driver issue because I get something similar now, blackscreen+cursor. Difference is its not isolated to display port anymore, its everything. Still sorting this out, not sure what to do yet.
     
    3. Muted/Unsaturated colours and driver settings not sticking - Seems to be a known problem with no fix.
     
    That's all. Maybe this will help someone at some point.
     
     
    #13
    NordicJedi
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/21 19:40:02 (permalink)
    With regards to #2, that sounds a bit like a compatibility problem.  When people have compatibility issues (graphics card, psu, etc.), a blank screen with a blinking cursor is a commonly seen result, if it occurs duing POST.  In Windows, it's a different matter.  Make sure your motherboard BIOS is up-to-date, as you haven't mentioned you've done that.

    6012mhz on L/N2 
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/22 04:38:23 (permalink)
    Interesting. I did a CMOS reset and it seems to be functioning fine - good call. Hopefully that solves it.
     
    BIOS was up to date - F10.
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/22 06:08:00 (permalink)
    Spoke too soon, problem persists. 
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/22 19:05:33 (permalink)
    Seems to be an incompatibility with the board (GA-Z87m-dh3, F10), my gtx760's displayport and probably something to do with UEFI/Windows8. Whenever it did a reset boot, it would work. Fast boot was a problem. 
     
    I give up. Gonna use DVI for now. I just formatted to rule out driver issue, and played with BIOS settings to rule out any of them. 
     
    Plugged in the DVI and haven't had any problems. Not gonna mess with it. 
     
     
    #17
    NordicJedi
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/22 20:03:54 (permalink)
    Well, at least you found a solution for the time being. 

    6012mhz on L/N2 
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/29 06:29:52 (permalink)
    I'm a putz. 
     
    Displayport Issue is Solved - It was the cable. It wasn't VESA compliant and had its pin20 connected which gave feedback and effected boot. I covered the pin with a small piece of electrical tape, and the boot issue was solved. It did function on the older board, but I assume it was because the power on that board was lower?
     
    Only thing left is the colours, but that seems to be a common problem with a fix being worked on. 
     
     
     
     
    post edited by trapeze27 - 2014/07/29 08:46:02
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/07/30 17:47:58 (permalink)
     In summary...
     
    Intermittent DPC Issues caused by Nvidia Driver
    BIOS settings, turned features like VT-d and any others that I didn't use off.  
     
    DisplayPort 
    Problem with cold boot solved. It was the cable, make sure that your DP cables are VESA compliant and do not have PIN20 connected. If you have one that does, tape up PIN20.
     
    Unsaturated/Muted Colours
    Apparently the Nvidia driver sets all output from HDMI and DisplayPort to "Native" which makes colours look muted if you're using a monitor. A great work around via the driver is setting a custom resolution in your preferences. 
     
     
     
     
    #20
    Tustvold
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/06 12:51:40 (permalink)
    Just wanted to thank you for posting the solutions to the problems you encountered. I have the same Graphics Card and motherboard and was encountering the DPC issues you describe. Whilst I haven't tested it extensively, I disabled Intel Virtualization Technology along with all the legacy support options and it already seems to be behaving better (I already had all the Win8 features disabled as an attempt to solve this problem). Before all it took was to start Spotify for the DPC to sky-rocket to about 5ms. Now it peaks at about 700 us, which whilst not great isn't too bad. Strangely
     
    Just one question though, were you encountering Display Driver not responding errors about twice a week, or is this a problem unique to my setup?
     
    Thanks again for posting your findings, it had gotten to the point where I was about to install Win7...
    #21
    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/06 14:24:50 (permalink)
    Never got the DisplayDriver not responding error, but I didn't run my machine for very long before shutdowns. I did get a couple STOP errors, but they were few and far between.
    Let me know how it goes, maybe between the both of us, we can figure out which feature specifically is messing with the driver. 
     
     
     
     
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/06 15:45:52 (permalink)
    I'm not sure installing Windows7 will fix the problem. The issue seems to be with the board/proc and how it interacts with the driver. 
    #23
    Tustvold
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 03:27:59 (permalink)
    It seems I spoke too soon, I woke the computer up today to find the same DPC issues again...
     
    As for why I figured changing to Windows 7 might help, it is the number of power saving "features" they put into Windows 8. Dynamic tick and also the new way that interrupts are handled serve to give Windows 8 a very high standard DCP latency... Whilst disabling Dynamic Tick gave me a very slight improvement sadly you can't change the way it batches interrupts together.
     
    I also tried disabling Nvidia PowerMizer but that didn't seem to do much other than get my GPU fan going... I'm going to try throttling back my memory to 1600MHz from 24000MHZ to see if I get any improvement and then might try with just one 8GB stick installed...
     

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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 08:36:54 (permalink)
    I was thinking the same thing, but its working now. I have all Win8 features enabled including DynamicTick, which I did previously disable to rule out. 
     
    What are your complete specs? What connection are you using for your monitor (DVI, DP, HDMI?) Do you have your OD on a RAID-0? SSD or HDD?
     
    Most importantly, did you disable EVERYTHING in your BIOS?  I literally disabled everything... even xHCI and eHCI (USB 3.0 controllers) then brought them back 1by1 by necessity. 
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    Tustvold
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 09:31:43 (permalink)
    I disabled everything I could find with the exception of the LAN controller, USB 3 controller and XMP and yet I still get the same problem. This includes disabling stuff like Intel Turbo boost etc... Spotify seems particularly adept at causing the problems, possibly because it uses interrupts itself. Flux also tends to cause it for a few seconds when it is started up.
     
    My specs can be found here (without the spaces) "valid . x86 . fr/ 5w83ur"
     
    I have two SSDs and a 1 TB HDD much like you. However, I don't have RAID enabled on the SSDs, rather one is formatted for OS X, which also suffers from graphics crashes (although that could also be due to the fact I am running OSX on a non-apple device).
     
    As my computer doesn't have a CD drive I couldn't install the drivers from the CD and so instead downloaded them from here -
     
    I didn't install the Intel Rapid Storage Drivers, as I'm not using RAID, and I didn't install the VGA driver as I'm not using the onboard graphics. The Intel Management Engine Interface is for remote management so I failed to see the reason to install it.
     
    I installed all the rest of the drivers, with the exception of the SATA preinstall driver the download for which doesn't seem to give you something you can install?
     
    I'll try reinstalling all these drivers now but I'd be surprised if they are the cause.
    post edited by Tustvold - 2014/08/08 09:33:44
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 09:57:46 (permalink)
    HAHA - mine started out as a hackintosh too. I scrapped it, it wouldn't run stable... it would lock up constantly. Are you using Clover EFI?? or Chimera? 
     
    Curious - if you disable the driver for the vidcard in windows, does the problem persist(mine didn't)? In addition, if you just use the on-board one, do you still get high DPC latency?
     
     
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    trapeze27
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 10:08:05 (permalink)
    Are you using the most up to date BIOS? F11b? its still in beta, but its been working great so far. 
    #28
    Tustvold
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 10:11:19 (permalink)
    I write iOS apps and so having a hackintosh is very useful, fortunately it is stable enough for my purposes. I am using Chimera and I realise just now that I haven't tested that it still works after all the tweaks I've made in the BIOS... Hopefully it still runs...
     
    As for disabling the driver, I will try it, however, it isn't a solution to the problem as AFAIK the default driver is a CPU renderer which then just populates the GPU's display buffer... Essentially making the card a £200 DVI port...
     
    I've also tried xperf to diagnose other potential causes (other than graphics related tasks) and there weren't any of significance. The NVidia driver and the DirectX Graphics Kernel were far and away the main culprits.
     
    Also checking out the Event Viewer it is full of nvlddmkm errors (code 14) which seem to correspond to periods of high DPC latency... Annoyingly the nature of errors means you don't get an error dump..
    #29
    Tustvold
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    Re: Intermittent DPC, Win8.1 64bit - EVGA GTX 760 SC 2014/08/08 10:13:05 (permalink)
    Just saw your post - we must have posted at the same time :p
     
    I've not actually updated the BIOS since I got the board a month ago... I simply assumed it would be running the latest version... I'll check it out the beta now. Do you use EasyBios? I had it installed for a while but I deleted it along with all the other Gigabyte software which didn't quite seem to work properly...
     
    #30
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