Can anyone answer me this?  I tried to find the 1080 in the step-up category and it isn't there.  Am I missing something?

coderz
Step up for new cards don't show up for a week or so after they are out.

 
GREATLY appreciated.  I was sitting here running through all of their tech stuff and I couldn't find anything about it.  When do you suppose the -ti will be released?  within the next 36 days?  That's when my step-up runs out >.>
 

"The EVGA Step-Up program helps you have the peace of mind to purchase your favorite product now, knowing you can upgrade to the latest parts that come out within the first 90 days from your purchase."  (Taken directly from the step-up program support page)
 
This seems to indicate that they will be available within a few days at most of the cards release, if not directly on release day.  If it is any longer than that, many people will be unable to 'step up' which means they do not have peace of mind, which means this line could constitute a problem with the advertising due to the advertised statement being inaccurate.
 
And since this is one of the reasons people buy EVGA Cards, (the step up program), then it should be accurate or it should not be listed this way.

Also, how is it that you can now purchase (up to 2) 1080 cards however the stepup is not available to those in the program first? It would only seem fair that we should have the first shot at these...
 

sucklead
I mailed support a week ago and got this response:
"Thank you for the question. The Founder's Edition GTX 1080 will launch on May 27th. Unfortunately we do not yet know when the card will be available for Step-Up though we do currently plan to offer it on Step-Up. You are at 68 days from purchase currently and the Step-Up window is for the first 90 days that you own the card, so we can not guarantee that they will be available within that period. Keep an eye out on the EVGA website and on social media for any updates.
If you have any other questions or concerns, please feel free to contact us."

That is obscene if they truly can not guarantee that you won't have time with 60+ days after a product launches.

The EVGA Step-Up program helps you have the peace of mind to purchase your favorite product now, knowing you can upgrade to the latest parts that come out within the first 90 days from your purchase. In the computer hardware world, 90 days is a lifetime! With a valid part, once per purchase, you can upgrade your EVGA product by paying the difference between what you paid and the price on EVGA's website. It's really that simple!
Current cutoff for products purchased is 2/27/2016 in order to submit a request today. Products purchased on or after this date may be eligible for the Step-Up program.

Well, I'll reserve judgement until we see what happens.  If we DO get shafted though I will absolutely look into where things stand legally, the money isn't such a concern, it's principal...
 

sucklead
I mailed support a week ago and got this response:
"Thank you for the question. The Founder's Edition GTX 1080 will launch on May 27th. Unfortunately we do not yet know when the card will be available for Step-Up though we do currently plan to offer it on Step-Up. You are at 68 days from purchase currently and the Step-Up window is for the first 90 days that you own the card, so we can not guarantee that they will be available within that period. Keep an eye out on the EVGA website and on social media for any updates.
If you have any other questions or concerns, please feel free to contact us."

Whoah, they can't guarantee that the card will be made available within 60 days? Damn, I though I could trust EVGA's description of the Step-Up program. :( 

Good to hear that it's up! Can't find it on the EU page, though. :(
 
Edit: whoops, wrong thread. :D 

T&C's aren't a get out of jail free card for EU law. :P
 
Aaaanywho.  Seems they are up for Ste-up in the US now.  I tried to step-up from EU but they only have the 980ti and 970 as options.  I called EVGA and spoke to an awesome guy called Wyroda.  He said that there is an issue with the system for EU step-up, but as I called my spot is effectively secure and I am guaranteed the upgrade to a 1080 (I have 2 days remaining on mine).  They'll be in touch when stuff works again.
 
Time to order my waterblock from EK! <3

Corvonas
T&C's aren't a get out of jail free card for EU law. :P
 
Aaaanywho.  Seems they are up for Ste-up in the US now.  I tried to step-up from EU but they only have the 980ti and 970 as options.  I called EVGA and spoke to an awesome guy called Wyroda.  He said that there is an issue with the system for EU step-up, but as I called my spot is effectively secure and I am guaranteed the upgrade to a 1080 (I have 2 days remaining on mine).  They'll be in touch when stuff works again.
 
Time to order my waterblock from EK! <3

ya im sure a legal team for a corporation already went over this long ago.The terms and conditions are binding worldwide ,otherwise EVGA would not sell them locally in those regions,this has been discussed many times and it is binding .Terms and conditions are part of the program and cant be discarded from the whole. Congrats on your 1080 tho, im waiting for the TI .

rjohnson11
 
Remember that many graphics card manufacturers do NOT have any stepup programs.

While I agree that swearing and cursing shouldn't be allowed, you really shouldn't be telling us that other manufacturers doesn't have stepup programs. This thread has been about whether or not you would add the cards - as advertised - and I see nothing wrong with that. Most of us bought an EVGA card for the better support and access to the step-up program. We expect you to live up to your advertised claims, and I believe that you focus on that instead of telling me that other companies doesn't offer the same service. I know that. That's why I bought EVGA. 
 
With that being said, I'm thankful that you added the cards on the first day.