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SC 1080 Clock Problems

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peterscott00
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2016/06/20 15:44:18 (permalink)
I believe this to be a software problem but I can find a fix other than rebooting my computer...
 

 
My GPU Clock gets locked at random speed ceilings.  I've seen numbers like 676, 1037, 1449, and 1708 where the clock speed will not break the ceiling.  It'll drop down to 253 when idle but not go above these seemingly random numbers until I reboot my computer.  You can see from the screenshot that it's not a temperature issue - the fan hasn't even kicked on here and the speed is capped.
 
Any insight to what's going on would be greatly appreciated.
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    Dschijn
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    Re: SC 1080 Clock Problems 2016/06/21 02:21:38 (permalink)
    Latest beta driver installed?
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    trek554
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    Re: SC 1080 Clock Problems 2016/06/21 02:27:54 (permalink)
    you really need to provide a lot more info.
     
    what drivers?
    what card did you have before this?
    did you do a clean install including removing any monitoring software like afterburner? 
    what are your other specs including power supply?
    are the issues happening in all games or is that some type of benchmark you were running?
     
     
     

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    sahafiec
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    Re: SC 1080 Clock Problems 2016/06/21 03:07:09 (permalink)
    I thought this was fixed already with the 368.39 whql?!

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    peterscott00
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    Re: SC 1080 Clock Problems 2016/06/21 07:35:56 (permalink)
    This is with 368.39.  I had a GTX 770 where I uninstalled old nvidia drivers and started with 368.39, checking the option for a clean install.  No other GPU software was installed.  The cap is present with every game once it starts.  I'm using the below:
     
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    #5
    JosephL
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    Re: SC 1080 Clock Problems 2016/06/21 08:19:07 (permalink)
    Welcome to the forums!
     
    Download a program called Display Driver Uninstaller, you can find it HERE. Before you run DDU, download the latest driver from our website HERE and save the file on your computer.
     
    Install and run the Display Driver Uninstaller program, it will ask to boot into safe mode. When you have booted into safe mode select the option "Clean and Restart (Highly Recommended)". This will clean the previous version of the drivers out of the system and registry and boot back into Windows. Locate the folder where you saved the drivers from our website, open the driver installer. Select "Custom Installation", you will see a check box to perform a clean installation, be sure to check that box then finish the install. That should potentially fix any driver issues.

    If you have a moment, please rate my service. We appreciate the feedback!
    #6
    peterscott00
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    Re: SC 1080 Clock Problems 2016/06/21 16:13:54 (permalink)
    I've restarted in Safe Mode and run DDU to remove drivers.  The same problem has occurred while launching The Division, seen below:
     

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    Shadowdane
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    Re: SC 1080 Clock Problems 2016/06/21 16:24:00 (permalink)
    Are you getting driver crashes at all??        I see it's being capped at 34.4% TDP, with PerformanceCap Reason of PWR.
    That usually happens due to a driver crash if it doesn't recover properly, will get capped at low power/clocks.
     
     
    Do you have anything like MSI Afterburner or EVGA Precision installed currently??   The GTX10 series require new versions the older ones aren't supported and cause weird issues like this.
    New versions for 1080/1070 support linked below.
     
    EVGA Precision X OC: http://www.evga.com/precisionxoc 
    MSI Afterburner 4.3.0 Beta: https://gaming.msi.com/features/afterburner   

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    #8
    peterscott00
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    Re: SC 1080 Clock Problems 2016/06/21 16:31:01 (permalink)
    No driver crashes at all.  I'd never installed OC software before this problem.  I installed the newest EVGA Precision after the problem with the hopes that it'd help.  I've since removed it.
     
    I've rebooted and below is a current GPU-Z capture:
     

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    denny6371
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    Re: SC 1080 Clock Problems 2016/06/21 16:42:23 (permalink)
    default mem ck=1251mhz ??
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    Sajin
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    Re: SC 1080 Clock Problems 2016/06/21 17:07:22 (permalink)
    peterscott00
    I believe this to be a software problem but I can find a fix other than rebooting my computer...
     

     
    My GPU Clock gets locked at random speed ceilings.  I've seen numbers like 676, 1037, 1449, and 1708 where the clock speed will not break the ceiling.  It'll drop down to 253 when idle but not go above these seemingly random numbers until I reboot my computer.  You can see from the screenshot that it's not a temperature issue - the fan hasn't even kicked on here and the speed is capped.
     
    Any insight to what's going on would be greatly appreciated.


    Change power management mode inside the nvidia control panel to prefer maximum performance, reboot pc, retest the division, results?
     
    denny6371
    default mem ck=1251mhz ??


    That is correct. 1251x4 = 5004 x 2 = 10008
    #11
    peterscott00
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    Re: SC 1080 Clock Problems 2016/06/22 08:11:58 (permalink)
    Thank you for the suggestion.  I'll try this tonight.  Would it be correct that a reboot might not be required?  In that setting max performance when the clock has been capped might uncap it immediately?  A reboot always clears the cap for a random duration...
    #12
    Sajin
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    Re: SC 1080 Clock Problems 2016/06/22 10:44:04 (permalink)
    peterscott00
    Thank you for the suggestion.  I'll try this tonight.  Would it be correct that a reboot might not be required?  In that setting max performance when the clock has been capped might uncap it immediately?  A reboot always clears the cap for a random duration...


    If you set max performance inside the game profile itself you don't need to reboot. If you set max performance globally you will need to reboot.
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    peterscott00
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    Re: SC 1080 Clock Problems 2016/06/22 16:48:02 (permalink)
    Returned today to a capped clock speed again where setting an app specific 'Prefer Maximum Performance' power option did not remove cap.  Instead of rebooting, I re-installed the Nvidia drivers, which did remove the cap.
     
    This is a driver bug.
     
    I'll try setting the Global power option, reboot, and watch for recurrence, but as said, I believe this to be something Nvidia needs to fix.  Could leaving my PC on 24/7 be part of this?
    #14
    Sajin
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    Re: SC 1080 Clock Problems 2016/06/22 17:19:03 (permalink)
    peterscott00
    Could leaving my PC on 24/7 be part of this?

    I doubt it.
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    RandyRick
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    Re: SC 1080 Clock Problems 2016/06/22 17:45:35 (permalink)
    ^^ unless its a memory leak.... (code that doesn't cleanup after itself properly).
     
     
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    peterscott00
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    Re: SC 1080 Clock Problems 2016/06/27 19:35:48 (permalink)
    So I believe this problem is somehow linked to GPU-Z (It was always running through the days I experienced clock caps). 
     
    I had set the Global Power option 5 days ago and haven't experienced the issue (based on watching familiar frame rates in games). 
     
    Not running GPU-Z the entire time, I just launched it and now I'm running into the opposite problem.  After gaming for a couple of hours with GPU-Z running, my GPU Core Clock is locked at 1708Mhz after closing all 3D apps - It won't drop.  It'll go up to boost levels if I launch a game...
     
    Maybe the Global Power option reversed the effect?
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    Sajin
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    Re: SC 1080 Clock Problems 2016/06/27 21:07:00 (permalink)
    peterscott00
    So I believe this problem is somehow linked to GPU-Z (It was always running through the days I experienced clock caps). 
     
    I had set the Global Power option 5 days ago and haven't experienced the issue (based on watching familiar frame rates in games). 
     
    Not running GPU-Z the entire time, I just launched it and now I'm running into the opposite problem.  After gaming for a couple of hours with GPU-Z running, my GPU Core Clock is locked at 1708Mhz after closing all 3D apps - It won't drop.  It'll go up to boost levels if I launch a game...
     
    Maybe the Global Power option reversed the effect?


    Yep, setting power management mode to max performance under the global tab inside the nvidia control panel will keep the cards clocked up at idle. Set the power to max under the program settings tab (each game) instead. Leave it set to adaptive under the global tab.
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    datlinus
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    Re: SC 1080 Clock Problems 2016/06/30 22:24:28 (permalink)
    peterscott00
    So I believe this problem is somehow linked to GPU-Z (It was always running through the days I experienced clock caps). 
     
    I had set the Global Power option 5 days ago and haven't experienced the issue (based on watching familiar frame rates in games). 
     
    Not running GPU-Z the entire time, I just launched it and now I'm running into the opposite problem.  After gaming for a couple of hours with GPU-Z running, my GPU Core Clock is locked at 1708Mhz after closing all 3D apps - It won't drop.  It'll go up to boost levels if I launch a game...
     
    Maybe the Global Power option reversed the effect?




    I doubt its related to GPU Z. My MSI Gaming X 1080 has very similiar issues. If my PC has been on for a while - a day or 2 - it would randomly cap the boost clock at something low like 1400- 1500mhz. A reboot always fixes it.
     
    I have seen a few people online having this issue - I am assuming its driver related. 
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    SubSonix
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    Re: SC 1080 Clock Problems 2016/07/01 23:38:44 (permalink)
    Just wanted to say that I'm having the same issue with my FE card. And I've talked to two other people with the same issue, one of them with a different card.

    Does seem to be a driver issue IMO.

    Resetting the card in device manage solves it for me sometimes, as does restarting etc. But not 100% each time.

    Just to clarify, It seems to randomly get "voltage limited" but that's because the voltage just will not rise sometimes.
    post edited by SubSonix - 2016/07/01 23:51:50
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    peterscott00
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    Re: SC 1080 Clock Problems 2016/07/06 09:41:44 (permalink)
    Thank you for the input.  What exactly are you doing in device manager for the reset?
     
    A few posts down confirms that the EVGA SC 1080 is a FE board with an ACX cooler.  I expect this to be 100% driver as re-installing the driver without a reboot fixes the problem.  This is incredibly frustrating.
     
    I suppose it could be a GPU bios problem as well?
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    peterscott00
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    Re: SC 1080 Clock Problems 2016/07/06 09:43:58 (permalink)
    The other option is to run Max power, which I do not consider viable.
     
    1708Mhz at idle instead of 253Mhz with 24/7 operation is not an option.
     
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    Cool GTX
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    Re: SC 1080 Clock Problems 2016/07/06 10:07:20 (permalink)
    Sajin
    peterscott00
    So I believe this problem is somehow linked to GPU-Z (It was always running through the days I experienced clock caps). 
     
    I had set the Global Power option 5 days ago and haven't experienced the issue (based on watching familiar frame rates in games). 
     
    Not running GPU-Z the entire time, I just launched it and now I'm running into the opposite problem.  After gaming for a couple of hours with GPU-Z running, my GPU Core Clock is locked at 1708Mhz after closing all 3D apps - It won't drop.  It'll go up to boost levels if I launch a game...
     
    Maybe the Global Power option reversed the effect?


    Yep, setting power management mode to max performance under the global tab inside the nvidia control panel will keep the cards clocked up at idle. Set the power to max under the program settings tab (each game) instead. Leave it set to adaptive under the global tab.


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    peterscott00
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    Re: SC 1080 Clock Problems 2016/07/06 11:00:07 (permalink)
    Windows 10.
     
    I'll play with the per game settings some more, but I've not had success with that.  This makes me wonder if a common background task might be involved - again, a driver issue.
    #24
    Sajin
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    Re: SC 1080 Clock Problems 2016/07/06 11:03:30 (permalink)
    Driver 368.69 was released today. Give them a try.
     
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    peterscott00
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    Re: SC 1080 Clock Problems 2016/07/06 11:07:33 (permalink)
    I will tonight and should know by tomorrow if the problem is still present.
     
    I saw nothing related in the patch notes, though.
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    peterscott00
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    Re: SC 1080 Clock Problems 2016/07/07 15:54:16 (permalink)
    368.69 in debug mode and the clocks speeds are still capping.
     
    I have to assume this isn't a wide spread problem, but is instead isolated to an environment versus nvidia driver issue.
     
    What's the better avenue between an Nvidia bug report and EVGA tech support?
    #27
    Sajin
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    Re: SC 1080 Clock Problems 2016/07/07 17:09:13 (permalink)
    peterscott00
    368.69 in debug mode and the clocks speeds are still capping.
     
    I have to assume this isn't a wide spread problem, but is instead isolated to an environment versus nvidia driver issue.
     
    What's the better avenue between an Nvidia bug report and EVGA tech support?


    EVGA tech support may suggest rma'ing the card. If you file a bug report with nvidia you'll just have to wait and see if the issue gets fixed in later driver releases.
    #28
    Shadowdane
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    Re: SC 1080 Clock Problems 2016/07/07 18:44:03 (permalink)
    Reading through this thread again..     has your card EVER reached proper boost clocks which are usually around 1900 to 1930Mhz???    In all those GPU-Z screenshots it was showing power limited and running a very low voltage.   I'm wondering if something is up with your power supply.
     
    I did have an issue a few years ago with a GTX780Ti which ended up to be a failed power supply.   Well it didn't completely fail as my PC would still boot up, but sometimes it would just randomly shut off.  I had to get a multi-meter to diagnose it but the power supply was only feeding about 2.5 volts from the 12 volt pcie 6pin connectors.   Basically the card wasn't getting enough power so would only show about 28-30% power usage, which is similar to the problem your seeing under the TDP%.
     
    I don't know if you have a multi-meter around to test or maybe it's something as simple are a loose connection on those PCIE power cables.

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    SubSonix
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    Re: SC 1080 Clock Problems 2016/07/09 06:06:06 (permalink)
    peterscott00
    Thank you for the input.  What exactly are you doing in device manager for the reset?



    Just disabling and re-enabling the card.

    Sorry for the slow response, I've been away and only just returned to see all of these posts :P

    I haven't actually had the issue for a while now, I'm using +100% voltage, 120% Power target. Using Precision XOC
    #30
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