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A-enima
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2014/09/19 11:51:30 (permalink)
I just want to ask how many times needed for an RMA case? My RMA is forwarded a RMA Manager 8 days ago and i have no any notification about my case. I contacted via email. Thanks for your help.
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    EVGA_RMA_JaysonC
    RMA Management
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    Re: RMA time 2014/09/19 11:59:30 (permalink) ☄ Helpfulby A-enima 2014/09/19 22:07:42
    Hello A-enima,
     
    I do see that you are in our EU region, I will reach out to our EU Regional office and have this escalated to them.  I do see notations on your account that they were working with you on this however the case is still open.  I am sorry I do not have any more for the immediate as our EU office is closed at this time.
     
    Best Regards,
    post edited by EVGA_RMA_JaysonC - 2014/09/19 12:02:38

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

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    A-enima
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    Re: RMA time 2014/09/19 22:16:41 (permalink)
    EVGA_RMA_JaysonC
    Hello A-enima,
     
    I do see that you are in our EU region, I will reach out to our EU Regional office and have this escalated to them.  I do see notations on your account that they were working with you on this however the case is still open.  I am sorry I do not have any more for the immediate as our EU office is closed at this time.
     
    Best Regards,


    Hi Jason thanks for your fast reply.
    Im not impatient just want to kow whats next.
     
    Anyway another question. Early i asked this in another thread but no answer.
    Why the EU Step-Up assortment is so poor? I cant get in bcause all the avaible modells bellow my current card.
     
    Regards
    #3
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: RMA time 2014/09/22 06:32:51 (permalink) ☄ Helpfulby A-enima 2014/09/22 09:37:14
    Hi,
     
    your RMA-ticket is already open - you would only need to start the RMA-request through your profile "member home\my products\view edit my products\choose your product\view details\start new RMA", please let me know if you´d need further assistance "supporteu@evga.com".
     
    Thanks.
     
    Markus
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    A-enima
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    Re: RMA time 2014/09/22 09:36:46 (permalink)
    Thanks Markus.
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