Helpful ReplyRMA through Amazon or EVGA

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ChrisJBurns
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2016/09/26 10:43:19 (permalink)
I have recently bought a new EVGA GeForce GTX 750 Ti Superclocked (60w), but it does not work, at least not in my computer, and I cannot test it in another computer. The EVGA support has said to RMA, but I am not sure whether I should RMA with EVGA, Amazon (where I bought it from) or not bother with RMA and just request refund.
 
My motherboard is a bit picky with the hardware in it after Windows had to be reinstalled one time and messed up some BIOS/UEFI settings. My computer only boots with the OS in UEFI and the other two in Legacy when I am using a graphics card. I know this from when I first installed an ASUS GT 630 2GB (75w), and by using this card there cant be an issue with my power supply.
post edited by ChrisJBurns - 2016/09/26 10:45:13
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    bcavnaugh
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    Re: RMA through Amazon or EVGA 2016/09/26 10:45:51 (permalink) ☄ Helpfulby ChrisJBurns 2016/09/26 11:35:48
    Welcome to the Forum ChrisJBurns
    I would RMA through EVGA. You should complete Product Registration as well and then submit and Support Ticket for an RMA.
    Or "just request refund"
    post edited by bcavnaugh - 2016/09/26 10:48:45

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    ChrisJBurns
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    Re: RMA through Amazon or EVGA 2016/09/26 11:39:23 (permalink)
    bcavnaugh
    I would RMA through EVGA.[...] Submit and Support Ticket for an RMA.
    Or "just request refund"


    Thanks for your help


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    pbniel
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    Re: RMA through Amazon or EVGA 2016/09/28 03:40:32 (permalink)
    Probably too late now but while EVGA has good warranty service, Amazon is much better - specially if you are a prime member. If Amazon actually fulfilled your order you will get immediate cross shipment and will not have to pay shipping either way. Process is much simpler also - been there - done that. Good luck.

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    Whazzupdoc
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    Re: RMA through Amazon or EVGA 2016/10/07 10:20:02 (permalink)
    Having difficulty locating where to post an issue I have with the EVGA650-220G20650-Y1 Gold Rated SuperNova. This appears to be someone else's post. If you can tell me where to go to start a new subject/thread, I'd appreciate it!
    Thanks!
    Doc
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    XrayMan
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    Re: RMA through Amazon or EVGA 2016/10/07 20:43:13 (permalink)
    Whazzupdoc
    Having difficulty locating where to post an issue I have with the EVGA650-220G20650-Y1 Gold Rated SuperNova. This appears to be someone else's post. If you can tell me where to go to start a new subject/thread, I'd appreciate it!
    Thanks!
    Doc




    I would ask for help with troubleshooting the PSU first, before doing an RMA. Post a new thread in this section:> http://forums.evga.com/EVGA-Power-Supplies-f83.aspx 

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    EVGATech_JamesL
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    Re: RMA through Amazon or EVGA 2016/10/07 20:57:38 (permalink)
    Hello ChrisJBurns, 
     
    Welcome to our forums. We are more than happy to assist you with a warranty replacement. Though I'm afraid that your issue may be due to incompatibility issue with your motherboard. Before proceeding with a RMA through us directly I would strongly suggest contacting your motherboard manufacturer to confirm if your model has any compatibility issues with Nvidia's Geforce 750Ti models and if there is a possible motherboard bios update that may help add better support. I would had for you to go through the RMA process and it ending up being a motherboard compatibility issue. Should you need any further support or assistance please do not hesitate to contact our support team who are available 24/7 at 888-881-3842 or email to Support@evga.com.  
     
    Regards,
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