EVGA

RMA

Author
Post
Essentials Only Full Version
Hidden308
New Member
  • Total Posts : 7
  • Reward points : 0
  • Joined: 2014/05/19 14:37:18
  • Status: offline
  • Ribbons : 0
2014/09/16 09:29:19 (permalink)
I been trying to RMA a defective video card I recieved through Newegg. Newegg told me they can't RMA it through them to contact EVGA. I am very upset as it is that I can't get a refund through Newegg. It is still under the 3 year warrenty and YOU send me a defective device. I have every right to a refund. So could someone explain to me where I can on this site do the RMA so I can get one?
#1

3 Replies Related Threads
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 102262
    • Reward points : 0
    • Joined: 2004/10/05 12:44:35
    • Location: Netherlands
    • Status: offline
    • Ribbons : 84
    Re: RMA 2014/09/16 10:09:54 (permalink)
    In this situation I'll ask if someone from EVGA if they can post in this thread.

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #2
    EVGATech_ChrisB
    EVGA Tech Support
    • Total Posts : 2032
    • Reward points : 0
    • Joined: 2007/05/14 16:19:27
    • Status: offline
    • Ribbons : 1
    Re: RMA 2014/09/16 10:24:20 (permalink)
    Dear Hidden308,
     
    I am very sorry to hear that you are having a problem with your product. I can confirm that we are here to help with warranty support and if you do need to submit a RMA then you may do so on our Guest RMA page as linked below or if you do need further support with troubleshooting the problem that you are experiencing then please contact our 24 hour Technical Support at 1-888-881-3842 option 1 or by email at Support@evga.com.
     
    Guest RMA: http://www.evga.com/support/guestregister.asp 



    #3
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: RMA 2014/09/16 12:15:04 (permalink)
    Hidden308 So could someone explain to me where I can on this site do the RMA so I can get one?


    Go to the top of the page, click Support. Then look where it says product support, then you can do a guest RMA. If you are still under warranty, register your card, as it will be much quicker and easier to track when they receive the old card.

    How long ago did you purchase? You say it is under the 3 year warranty, but not how long you have had it.

    Also, what is wrong with it? If it is something that can be corrected without an RMA, like random shut downs and such, then you should try that before you send the card back to EVGA. If it is something else in the system and you think it is the card, then you may be able to correct it much quicker.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #4
    Jump to:
  • Back to Mobile