RMA delayed?

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hapkiman
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2016/11/09 17:20:42 (permalink)
As I previously posted, I unfortunately had to RMA my FTW 1080 due to it glitching and artifacting. My RMA was approved on 11/02/16 - and says to allow 1-3 business days to ship (I did a cross ship). The status shows "preparing to ship replacement product." Today was the 5th business day. Anyone have an idea why my replacement card hasn't shipped yet? I don't have a spare card right now - and I don't want to keep using the glitchy 1080. So I've been without a rig for a week. Just getting a little frustrated. But I'm trying to be patient. Posting this from my phone.

i7 6700K, Corsair H80iGT, 16GB Corsair Vengeance DDR4 @3000MHz, EVGA GTX1080 FTW, MSI Z170A Gaming M7, Samsung 950 Pro 512GB, Samsung 840 EVO 250GB, WD 1TB, Creative SB Zx, Dell P2715Q 4K/UHD @60Hz, Samsung B2230HD 1080p @60Hz, Windows 10 Pro, Corsair Air 540, Seasonic 860watt XP2, Corsair K70 RGB, Razer Deathadder Chroma
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    EVGATech_HudsonH
    EVGA Tech Support
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    Re: RMA delayed? 2016/11/09 17:38:07 (permalink)
    Unfortunately there are some delays in the warehouse due to the fact that we are applying the thermal pads and bios updates. We apologize for any inconveniences here. I can confirm that we are doing our best to get replacements shipped out as quickly as possible. 

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    hapkiman
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    Re: RMA delayed? 2016/11/09 17:52:29 (permalink)
    Ok. Thanks for the reply.

    i7 6700K, Corsair H80iGT, 16GB Corsair Vengeance DDR4 @3000MHz, EVGA GTX1080 FTW, MSI Z170A Gaming M7, Samsung 950 Pro 512GB, Samsung 840 EVO 250GB, WD 1TB, Creative SB Zx, Dell P2715Q 4K/UHD @60Hz, Samsung B2230HD 1080p @60Hz, Windows 10 Pro, Corsair Air 540, Seasonic 860watt XP2, Corsair K70 RGB, Razer Deathadder Chroma
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    Keidj
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    Re: RMA delayed? 2016/11/09 19:32:16 (permalink)
    Its 1-3 business days to get shipped from EVGA then UPS is slow so its a nother 4 days(was for me).
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