mattyboy21
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Now i called in for an RMA on the 8th of last week which was on a tuesday, and im pretty sure that today would be the third business day that it should have shipped out. Now on my RMA, it only says preparing product for shipping. i was just looking for an update. Also my other question would be, I was offered a complementary advanced RMA, so does that mean that you guys ship the new product to me first, then once i get the new product i ship my old product to you guys? Update: The RMA is on a PSU, EVGA SuperNOVA 650 GS Thank you,
post edited by mattyboy21 - 2016/11/14 20:46:59
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Re: RMA Question
2016/11/14 20:50:39
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My Affiliate Code: 8WEQVXMCJL 
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Re: RMA Question
2016/11/14 20:53:06
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mattyboy21
Now i called in for an RMA on the 8th of last week which was on a tuesday, and im pretty sure that today would be the third business day that it should have shipped out. Now on my RMA, it only says preparing product for shipping. i was just looking for an update. Also my other question would be, I was offered a complementary advanced RMA, so does that mean that you guys ship the new product to me first, then once i get the new product i ship my old product to you guys?
Update: The RMA is on a PSU, EVGA SuperNOVA 650 GS
Thank you,
Yes, that's what the EAR program does. It shouldn't take much longer to ship. Wait a little longer. BTW, are you in the U.S.?
My Affiliate Code: 8WEQVXMCJL
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mattyboy21
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Re: RMA Question
2016/11/14 20:56:13
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i got an email the other day saying that my RMA was approved and that they gave me a shipping label. EAR still confused if I've paid or not. Is there a way i can check for that ?
post edited by mattyboy21 - 2016/11/14 20:57:25
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Re: RMA Question
2016/11/14 20:58:47
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mattyboy21
i got an email the other day saying that my RMA was approved and that they gave me a shipping label. EAR still confused if I've paid or not. Is there a way i can check for that ?
Go to "Member" "My open RMA's" and check there.
My Affiliate Code: 8WEQVXMCJL
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EVGATech_GarrettL
EVGA Tech Support
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Re: RMA Question
2016/11/14 21:01:36
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Hi Mattyboy,
I can see that your PSU has been assigned a batch out, but there is not serial number assigned at this point; which likely indicates that the unit should be going out soon. I apologize for the delay, however I can confirm that you do have an Advanced RMA open and we are likely behind a day or so simply due to the holiday and the thermal mod requests.
If you ever need any updates on your RMA status, please contact us directs at our 24 hour support line (888)881-3842
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mattyboy21
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Re: RMA Question
2016/11/14 21:10:00
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okay thank you for the update and also the fast response times, much appreciated!
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Re: RMA Question
2016/11/14 21:12:38
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We are all happy to help out. Please post again when you get further updates. Take care.
My Affiliate Code: 8WEQVXMCJL
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EVGATech_GarrettL
EVGA Tech Support
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Re: RMA Question
2016/11/14 21:15:37
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No problem  Please keep in mind though, that the forums are moderated by users and other fellow community members so if you ever need to know anything about your specific RMA or warranty status it is usually faster to contact us directly. Cheers
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Re: RMA Question
2016/11/14 21:18:34
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Thanks Garrett. Was talking about you in Discord (Mods Page), when I saw you in the thread, and was hoping you would post too. LOL. Have a good one. =)
My Affiliate Code: 8WEQVXMCJL
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mattyboy21
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Re: RMA Question
2016/11/15 18:07:19
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just got an update this morning that my new power supply will be here on thursday, just wanted to say thank you for the updates yesterday guys.
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