Hello,
 
I have some questions about the RMA + refund process (less than 30 days after purchase) from EVGA EU store :
 
A few days ago, I sent back 2 GTX970 FTW in RMA, for refund.
Just one card was opened and tested (with 2 different PSU), it made so much coil noise... The other was unopened, still under protective blister.
I choose to RMA both cards and ask for refund since I was still in the 30 days period after purchase.
I think I'll buy a pair of GTX 980 (since they seem to be less subject to coil whine) in their 8GB version that will eventually come out one day!
 
Both RMA are accepted :) I carefully package both cards (once of them still under protective blister since it wasn't opened) and paid for shipping back  since I wasn't aware that there was a 30 days free pickup service...
(In the meantime, being a faithful customer, I also purchased an Evga 1000 P2 to be sure I won't have coil whine in the future!)
 
 
My concerns are about the restocking fee.
 
- In the FAQ, when you search for 'refund' , there is no mention of restocking fee : evga.com/support/faq/afmmain.aspx?faqid=58584
 
- In the US store terms (evga.com/storeterms.asp) there is this:
"Any open products returned for a refund will be subject to a 15% restocking fee."
 
- in the EU store terms (eu.evga.com/products/storeterms.asp) there is :
"There may be a 20% restocking fee applied to all opened returns."
which seems to indicate that the 20% fee would not be automatic? what are the conditions?
 
Could someone from evga EU please clarify this please? :)
 
- I understand I won't be charged any restocking fee for the card still under protective blister right?
- What would be the restocking fee for the card I tested (20%? 15%? nothing?)
 
Thanks!
 
 

:-) good deal and thank you for helping them catch that.