RJ8812
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Hello,
I recently found out that I needed to replace the power supply to my Dell XPS 430. I bought the EVGA 430W as a replacement. Installation went quite smoothly, connected all the right cords, plugged in the power cord, flipped the switch and the fan started running. So I turned the computer on, it got to the desktop and started to load everything up, but then the computer shut off and I can't get it back on. The fan is not running any more. When I turn the power button to the power supply on the fan moves a little bit, but that's it.
Anyone know what the problem could be?
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bcavnaugh
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:16:40
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Welcome to the Forms RJ8812 Did you REMOVE All of the Older Power Cables and Used ONLY the Cables that came with your New PSU? Did you remember to connect the 4-Pin MB Connector? You would use the 8-Pin CPU Cable that came with your New PSU, it will split into 2 4-Pin Connectors.
post edited by bcavnaugh - 2016/10/26 09:19:21
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:22:07
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bcavnaugh
Welcome to the Forms
Did you REMOVE All of the Older Power Cables and Used ONLY the Cables that came with your New PSU?
Did you remember to connect the 4-Pin MB Connector?
Thank you for the reply! Yes. I removed the old PSU and all of the cables that were connected. The 4-Pin cable is connected to the MB
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bcavnaugh
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:23:33
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Why did you feel that you needed to replace your Power Supply? Did you Test the Power Supply Before you installed it? Is the Power Supply Switch set to I or O?
post edited by bcavnaugh - 2016/10/26 09:26:26
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bob16314
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:28:44
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Welcome to the forums..Since that PSU doesn't come with a PSU Tester adapter for the 24-pin ATX connector, what you should do is bench test the PSU itself by jumping the PS_ON to a COM terminal of the 24-pin ATX connector as described here by Corsair (scroll down to the 'PSU Paper Clip Test')..See if the unit turns on/the fan spins..If it does not, the unit is faulty.
* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * "Whatever it takes, as long as it works" - Me
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:28:51
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bcavnaugh
Why did you feel that you needed to replace your Power Supply?
My computer wasn't turning on. The power light was blinking amber. I looked up to see what that meant, and from what I read, it means that the PSU was no longer functioning and needed to be replaced
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bcavnaugh
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:32:10
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"blinking amber" Yep on the Dell it means new power supply. bob16314 has your back now so follow his suggestions.
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:32:55
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bob16314
Welcome to the forums..Since that PSU doesn't come with a PSU Tester adapter for the 24-pin ATX connector, what you should do is bench test the PSU itself by jumping the PS_ON to a COM terminal of the 24-pin ATX connector as described by Corsair (scroll down to the 'PSU Paper Clip Test')..See if the unit turns on/the fan spins..If it does not, the unit is faulty.
ok great...I will try this and get back to you
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:48:04
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bob16314
Welcome to the forums..Since that PSU doesn't come with a PSU Tester adapter for the 24-pin ATX connector, what you should do is bench test the PSU itself by jumping the PS_ON to a COM terminal of the 24-pin ATX connector as described by Corsair (scroll down to the 'PSU Paper Clip Test')..See if the unit turns on/the fan spins..If it does not, the unit is faulty.
Ok I did the paper clip test and the PSU fan is not spinning. Does that mean my new PSU is faulty??
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bob16314
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:54:03
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☄ Helpfulby RJ8812 2016/10/26 09:54:44
Yes..Contact the retailer you bought it from for a replacement or refund for the failed unit, or register the unit by clicking 'Member' on the EVGA home page, then 'My Products', then 'Register Product' and then contact EVGA about setting up an RMA or a refund. See the stickies at the top of the EVGA Warranty Questions section of the forum for more details and helpful information, such as uploading your invoice.
* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * "Whatever it takes, as long as it works" - Me
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:55:08
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bob16314
Yes..Contact the retailer you bought it from for a replacement or refund for the failed unit, or register the unit by clicking 'Member' on the EVGA home page, then 'My Products', then 'Register Product' and then about setting up an RMA or a refund.
See the stickies at the top of the section of the forum for more details and helpful information, such as uploading your invoice.
Thank you very much for all your help!
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 09:57:04
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Was there something that I originally did or didn't do when I installed this before turning it on that caused this? As I had said, it turned on originally and then shut off once it got to the desktop...
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bob16314
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 10:04:30
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☄ Helpfulby RJ8812 2016/10/26 10:05:33
You're welcome..Sounds like just a random failure or a basically DOA unit, nothing you did or didn't do..The paper clip test should definitely turn the thing on and the fan should spin.
Be advised that if you RMA through EVGA, don't send any cables/accessories, you keep them, just send the unit itself..That is all they require and if you send any cables/accessories, you may not get them back.
* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * "Whatever it takes, as long as it works" - Me
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 10:06:04
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bob16314
You're welcome..Sounds like just a random failure or a basically DOA unit, nothing you did or didn't do..The paper clip test should definitely turn the thing on and the fan should spin.
Be advised that if you RMA through EVGA, don't send any cables/accessories, you keep them, just send the unit itself..That is all they require and if you send any cables/accessories, you may not get them back.
All the cables are connected within the PSU
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bob16314
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 10:09:24
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Yep they are..I'm talkin' about the wall power cable or anything else.
* Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * "Whatever it takes, as long as it works" - Me
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RJ8812
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Re: Problem with EVGA 430W power supply after installation
2016/10/26 10:16:53
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bob16314
Yep they are..I'm talkin' about the wall power cable or anything else.
right on. Thanks! Much appreciated
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