Hi Everyone,
 
I have an EVGA GTX 1060 SC, but when I run the PrecisionXOC software a number of features don't seem to be present.  I cannot make any changes on the OC Scanner tab, and there's no Kboost (or whatever the "K" stands for on the main interface) button present on the main interface.
 
Does the software think I have another brand of card, or are these features removed/disabled for the 1060 cards?  I can't find any comprehensive documentation for the software, but perhaps it exists somewhere?
 
Any help regarding this would be greatly appreciated!

Yes, sure.  Thanks for responding.
 
First off, yes, it is an AMD motherboard (Asus M5A99FX Pro R2.0).
 
Secondly, the screenshot is attached.
 
Thanks again for your help!
 

Hi Brandon, and thanks for getting back to me.
 
Just curious...  When I installed the software it looked like that field was editable (Subvendor ID).  Is it something that can be manually input?
 
Thanks again.

Just thought I'd add...
 
This is a serious problem, as it is also preventing me from applying BIOS updates (at least that is what seems to be preventing me).  Is this actually being addressed seriously (not to imply it isn't), or is it on some future improvement list.
 
I'd like to find out while it is still easy for me to return the product.
 
Thanks!

Well, I did it from an elevated command prompt and it said the BIOS wasn't for my card, so I assumed it was another issue of not being able to determine what the card was.  The BIOS was given to me (through download) as an executable file, so I am not sure how to do it through the BIOS menu, but I'll check again.
 
Thanks.

P.S.  While EVGA is saying this is an AMD problem, it is clearly an NVidia or EVGA problem (I don't know if it effects all makers' NVidia 10 series cards, but I suspect it does - I had a Zotac 10 series card that seemed to display the same problem).  I mean, the issue with identifying the cards on AMD boards.

Just to be clear, I think I had the same or similar issue, as the Zotac software wouldn't let me adjust voltage.  At the time I just assumed it wasn't implemented yet (and that might still be the case), but now think it might be a manifestation of the same issue.
 
That being said, the real issue is simply that EVGA will not allow me to use the full version of Precision X OC because it cannot determine what make my card is.  Seeing as this is a confirmed issue, I think it would be appropriate for EVGA to simply make available to me (and others in a similar situation) a version of Precision X OC that either forgoes the make/model check or ignores it and makes it the software fully-functional regardless.
 
I assure you, there are not hordes of people out there so interested in a fully-functional version of Precision X OC that they're queuing up to buy your cards just for access to the software. I mean, in case you guys would be worried that such software would makes it way onto the internet.  Sorry to act like a jerk, but you suggest contacting my motherboard manufacturer (Asus)?  You really think they're going to release updates on a several-year-old motherboard because someone just released hardware that doesn't work right on it?  Years later?
 

Or, just...
 
EVGA = true
 
...and be done with it. 

Any updates on when this will be resolved?

Did you check the software forum? http://forums.evga.com/EVGA-Software-f22.aspx
 
Did you email or call customer support? http://www.evga.com/about/contactus/ 
 
Unfortunately the techs that sometimes go through the forums don't read every post.

cyber_nicco
To make matters worse, I asked them to help me facilitate a return to NewEgg, but the support person merely said they can only refund purchases made directly from them — misunderstanding (or trying to appear to) this simple request.

I'm not trying to be mean here, but what does EVGA have to do with a return to Newegg? They are legally two separate companies, so trying to get one company to help out with a return to another is kind of... well, lets just say it ain't gonna happen.
 
As to your main problem - that sucks. It looks like it is time to upgrade if you want full functionality. It sucks, it sucks really bad - I had to do the same with a $800 discrete RAID card because the previous generations weren't compatible with X99 boards.