PSU RMA question.

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tucker147
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2016/11/06 09:54:29 (permalink)
My 1300 G2 started giving out on me and I was wondering what I have to send back.
 
Does it just have to be the PSU itself or do the cables have to go with it as well? And does it need to be in the original box?



The Banshee: Xeon X5670 @ Stock, CPU + GPU Custom loop w/ 360mm & 240mm rads, EVGA X58 Classified 4-Way SLI, Geforce GTX 780 Ti SLI @ 1200MHz 1.162V, EVGA 1300 G2, WD Blue 1TB (main storage), Corsair Force LS 120GB (OS Drive), Fractal Design Arc XL, Samsung HCH9 24GB (6x4GB) @ 1333MHz CL9 1.5v
Other rigs: The Wraith & Under The DICE
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    EVGATech_EddieH
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    Re: PSU RMA question. 2016/11/06 10:40:51 (permalink)
    Hello tucker147,
     
    Sorry to hear that you are having issues with your EVGA power supply.  Should you need to start an RMA request to replace it,  we would only require the power supply unit itself to be sent back to us.  You would keep the cables, power cable, and any accessories that came with it.  Also, we do not need the original retail box when you send it back.  Via the RMA process you will receive emails with details on how to package up your power supply and how to send it to us. 
     
    I've gone ahead and notated your account in order for you to submit an RMA request if you need to.  Please do the following:
    1.  From our site, Log into your account,
    2.  Mouse over "Member,"
    3.  Click on "My Products"
    4.  Find the product on the page and click "View Details"
    5.  Click on the "Submit New RMA" button,
     
    Fill out the RMA request, once approved within 24 hrs you will receive a follow up email with the details I mentioned above.  If you have any other questions, please feel free to contact our 24/7 Technical Support team via phone:  888.881.3842 or email:  support@evga.com
     
    _Eddie


    For 24/7 Technical Support call us @ 888.881.3842 // Para soporte en Español, por favor póngase en contacto con nosotros por correo electrónico: Soporte@EVGA.com o póngase en contacto a través de Skype: SuporteEVGA // Para obter suporte em Português, por favor contacte-nos por e-mail: Soporte@EVGA.com ou entre em contato via Skype: SuporteEVGA
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    tucker147
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    Re: PSU RMA question. 2016/11/06 10:51:50 (permalink)
    Alright, I will do that as soon as I can. Thanks.



    The Banshee: Xeon X5670 @ Stock, CPU + GPU Custom loop w/ 360mm & 240mm rads, EVGA X58 Classified 4-Way SLI, Geforce GTX 780 Ti SLI @ 1200MHz 1.162V, EVGA 1300 G2, WD Blue 1TB (main storage), Corsair Force LS 120GB (OS Drive), Fractal Design Arc XL, Samsung HCH9 24GB (6x4GB) @ 1333MHz CL9 1.5v
    Other rigs: The Wraith & Under The DICE
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    tucker147
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    Re: PSU RMA question. 2016/11/11 13:49:08 (permalink)
    Is it possible to cancel an RMA? I haven't shipped the PSU yet.
     
    I did some more through testing and the problem I was experiencing was because of a defective motherboard rather than the PSU. 



    The Banshee: Xeon X5670 @ Stock, CPU + GPU Custom loop w/ 360mm & 240mm rads, EVGA X58 Classified 4-Way SLI, Geforce GTX 780 Ti SLI @ 1200MHz 1.162V, EVGA 1300 G2, WD Blue 1TB (main storage), Corsair Force LS 120GB (OS Drive), Fractal Design Arc XL, Samsung HCH9 24GB (6x4GB) @ 1333MHz CL9 1.5v
    Other rigs: The Wraith & Under The DICE
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