EVGA

Not getting 4k on new build...please help.

Author
Post
Essentials Only Full Version
knightmetro
Superclocked Member
  • Total Posts : 150
  • Reward points : 0
  • Joined: 2007/08/06 06:29:17
  • Location: Anchorage, AK
  • Status: offline
  • Ribbons : 0
2015/03/04 00:31:08 (permalink)
Ok, just put together my latest gaming build tonight. 100% from scratch, all new hardware. Fresh Win8.1 pro install. 
 
MSI GTX 980, MSI Z97 Gaming 7, EVGA 1300w PSU. Samsung u28d590d UHD. Win8.1 Pro.
 
I'm using the Display port so I'll get 4k @ 60hz. NO DICE. 
 
So, after all new Nvidia drivers, chipset drivers, everything up to date, I can't get the monitor past 2560x1440 at 60hz. Both windows and nvidia panel. Now I can set a manual res in the Nvidia panel to 4k, and it worked, but it was fuzzy and looked terrible. So no go there. 
 
I had this working on HDMI at 4k 30hz with the Lenovo Y50 I had. I sold that and built this PC. 
 
So, bad cable, not in the right GTX 98 port? What gives?
 
$2k into this thing and I've got no 4k. Not the best way to end the night. 
 
#1

3 Replies Related Threads
    knightmetro
    Superclocked Member
    • Total Posts : 150
    • Reward points : 0
    • Joined: 2007/08/06 06:29:17
    • Location: Anchorage, AK
    • Status: offline
    • Ribbons : 0
    Re: Not getting 4k on new build...please help. 2015/03/04 01:07:28 (permalink)
    Well I fixed it.....
     
    For some odd reason, the monitor ships with DP 1.1 selected. So, you have to go into the menu and MANUALLY select DP 1.2 from the Samsung monitor menu. 
     
    Then poof, it works at 4k @ 60Hz. Otherwise Windows will only detect 2560x1440. 
     
    So, problem solved, but I think Samsung is going to get a lot of calls about this. It should have shipped with native settings at 1.2 and could be manually set down to 1.1
    #2
    Tweaked
    Omnipotent Enthusiast
    • Total Posts : 10630
    • Reward points : 0
    • Joined: 2006/08/12 12:24:15
    • Location: Texas
    • Status: offline
    • Ribbons : 29
    Re: Not getting 4k on new build...please help. 2015/03/06 13:43:01 (permalink)
    That would be very frustrating.  Glad you got it working.
    EVGA DG-77/ EVGA 750 G2/ Gigabyte B450/ AMD Ryzen 5 3600/ 16gb Crucial Ballistix DDR4-3600/ RTX-2080 XC/ Dell S2716DG / Windows 11 64
    #3
    V I D A L
    New Member
    • Total Posts : 58
    • Reward points : 0
    • Joined: 2014/06/23 21:22:47
    • Status: offline
    • Ribbons : 0
    Re: Not getting 4k on new build...please help. 2015/03/10 15:48:48 (permalink)
    knightmetro
    Well I fixed it.....
     
    For some odd reason, the monitor ships with DP 1.1 selected. So, you have to go into the menu and MANUALLY select DP 1.2 from the Samsung monitor menu. 
     
    Then poof, it works at 4k @ 60Hz. Otherwise Windows will only detect 2560x1440. 
     
    So, problem solved, but I think Samsung is going to get a lot of calls about this. It should have shipped with native settings at 1.2 and could be manually set down to 1.1


    That seems to be either a Samsung thing or a 4k thing. I also got a 4K screen from Samsung (a TV) and it also needed some menu config changing (on the TV) before it would accept 4k 60hz resolution.
    #4
    Jump to:
  • Back to Mobile