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New x79 Classy won't boot into anything (HD, CD, USB)

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Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/16 05:45:37 (permalink)
same problem guys, news? solve your problem?


 
#31
tonicolln19
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/16 06:03:23 (permalink)
solve is nothing at the moment, from EVGA in my case,  I've decided to sent it to my provider and I've decided to change it by MSI X79... In my opinion, this motherboard is a black hole in EVGA reputation.
#32
kris319
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/16 21:08:33 (permalink)
Couldn't fix it. Waiting on my RMA

CPU: Intel 9900K @ 5ghz
MOBO: ASRock z390 Phantom 6
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#33
mwparrish
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/16 21:29:41 (permalink)
Digital_trans

WOW! Not one good review on any EVGA X79 Motherboards from the user level on this forum. I can say this much, if my new EVGA X79 FTW craps out on me...I'm going to move onto Asus and spend more money for better quality vs. having everything wrong with this motherboard. I hope it does not come to this but from the user level of so many posts of why this board is starting to suck i have my doubts already.

 
Your initial statement is false. I post favorably about the EVGA X79 SLI and I'm also stepping up to the FTW which I will also post about. I love my X79. I find few bugs but mostly users unfamiliar with the new architecture and settings. Once they get that right, it typically works. This isn't X58 ... it's a very different beast in many ways.

Intel Core i7 3930K - 4.7 GHz  |  ASUS Rampage IV Extreme  |  8x4GB G.Skill Ripjaws Z DDR3-2133
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#34
EVGA_JacobF
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/16 22:36:11 (permalink)
For those who are experiencing this, can you try booting using the secondary BIOS?
 
For SLI model flip the jumper, for FTW and Classified flip the switch to secondary position.
 
This problem is BIOS related, and needs to be updated, so hopefully we can get it to boot on the secondary, if not we can send out a BIOS that is already flashed.
post edited by EVGA_JacobF - 2012/02/16 22:44:21


#35
Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/16 23:42:30 (permalink)
just tried both with switch 1, and 2, and 3, but no dice. I can not even update the bios, because I do not boot from usb flash.
What to do?


 
#36
kris319
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 01:15:24 (permalink)
8
EVGA_JacobF

For those who are experiencing this, can you try booting using the secondary BIOS?

For SLI model flip the jumper, for FTW and Classified flip the switch to secondary position.

This problem is BIOS related, and needs to be updated, so hopefully we can get it to boot on the secondary, if not we can send out a BIOS that is already flashed.


I tried the secondary BIOS before sending the board in for RMA but still couldn't boot from anything. I don't recall the exact version of the BIOS but I do know they were fairly outdated and suspected them to be the issue.

CPU: Intel 9900K @ 5ghz
MOBO: ASRock z390 Phantom 6
GPU: EVGA GTX 1080 ti SC2
Ram: G.Skill Ripjaws 16GB 3200 
Sound: Sound Blaster Z
PSU: EVGA Supernova G2 1300W 

Heatware: http://www.heatware.com/eval.php?id=65950
Ebay: http://myworld.ebay.com/kris31988
#37
tonicolln19
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 01:47:16 (permalink)
same problem here. Before send it to provider, I've tested secondary bios, and the same result.  Tried also to clear or reset BIOS with the described procedure... nothing. Hope you can solve the problem in the future.
#38
_MatthewH
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 09:13:12 (permalink)
If anyone is having this issue please make sure your board is registered (http://www.evga.com/Support/register.asp) then email me your serial number and confirm your address so I can send you a pre-flashed chip. You can then use the chip to flash the other BIOS on the board.

Thanks,
Matthew Hurwitz - Assistant Product Manager Matth@evga.com 
Feel free to contact us with any questions, comments or concerns: Toll Free 888-881-3842 
You can rate our service here: http://www.evga.com/myevga/rateus/

#39
Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 09:36:40 (permalink)
Awesome, but how does it work? Can not boot to USB flash! How so? This is my serial number hidden, my email ultracidio86@hotmail.it
post edited by Sleinous - 2012/02/17 11:19:59


 
#40
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:23:02 (permalink)
Same problem here...
#41
jean.leymarie
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:29:41 (permalink)
Had the same issue with x0d. The 3bioses were messed.
I just had to press clear cmos button while the system was shutdown but still supplied with power (white led on). Once the button is released the system reboots and voila.
Hope it helps some of us.
#42
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:33:10 (permalink)
jean.leymarie

Had the same issue with x0d. The 3bioses were messed.
I just had to press clear cmos button while the system was shutdown but still supplied with power (white led on). Once the button is released the system reboots and voila.
Hope it helps some of us.

 
didn't do it for mw. :(
#43
jean.leymarie
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:41:45 (permalink)
Sucks..
#44
_MatthewH
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:48:18 (permalink)
Email me your contact information and make sure your product is registered, I can send you a replacement chip.

Thanks,
Matthew Hurwitz - Assistant Product Manager Matth@evga.com 
Feel free to contact us with any questions, comments or concerns: Toll Free 888-881-3842 
You can rate our service here: http://www.evga.com/myevga/rateus/

#45
st0n3r
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:51:01 (permalink)
i was tempted to switch over to sandy bridge, but on newegg i dont think a single EVGA X79 board got good reviews. Ill be sticking with my X58 setup for awhile. Im loyal to EVGA but im skipping this generation.

Asus P9X79Pro
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#46
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:51:04 (permalink)
EVGA_MatthewH

Email me your contact information and make sure your product is registered, I can send you a replacement chip.

 
What exactly is meant by a 'replacement chip' ?
 
I mailed you, awaiting your reply.
 
ty
#47
Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 10:54:33 (permalink)
I wrote before serial number motherboard and e-mail addres


 
#48
tonicolln19
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:00:26 (permalink)
I also like to know what does it mean "new chip" ... is BIOS chip phisically replaceable?? I think not...
#49
_MatthewH
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:03:39 (permalink)
Yes, you can remove and replace 1 of the BIOS'

Thanks,
Matthew Hurwitz - Assistant Product Manager Matth@evga.com 
Feel free to contact us with any questions, comments or concerns: Toll Free 888-881-3842 
You can rate our service here: http://www.evga.com/myevga/rateus/

#50
Sleinous
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:21:22 (permalink)
Ultracidio

Awesome, but how does it work? Can not boot to USB flash! How so? This is my serial number hidden, my email ultracidio86@hotmail.it

Please email EVGA_MatthewH our serial number :) I have hidden it from your post.

My Affiliate Code: GL1IAAFWJF
#51
Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:22:30 (permalink)
Please can we have a picture of the chip to be able to understand and a procedure for the installation? It is a method that can solve the problem surely?


 
#52
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:26:57 (permalink)
Ultracidio

Please can we have a picture of the chip to be able to understand and a procedure for the installation? It is a method that can solve the problem surely?

 
Yes please, I'd really love to see something like this as well.. And will it work..? Could as well try RMA instead.
#53
_MatthewH
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:30:32 (permalink)
Its simple, you open the small cage, remove the chip, and replace it. The cage is located above the front panel connectors, its a small grey box with doors that open. We can also RMA the board if you prefer.

Thanks,
Matthew Hurwitz - Assistant Product Manager Matth@evga.com 
Feel free to contact us with any questions, comments or concerns: Toll Free 888-881-3842 
You can rate our service here: http://www.evga.com/myevga/rateus/

#54
Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:34:57 (permalink)
If the method is safe also do not need to RMA the motherboard :)


 
#55
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:38:37 (permalink)
EVGA_MatthewH

Its simple, you open the small cage, remove the chip, and replace it. The cage is located above the front panel connectors, its a small grey box with doors that open. We can also RMA the board if you prefer.

 
Oke, the little gray box just inside the bottom-left edge of the black cooling plate?
 
I'd prefere receiving a replacement chip instead of an RMA, as it will take much longer to RMA the whole bord I reckon, unless its an advanced RMA. Maybe eVGA lets us victims make free use of that service. (?) :o
 
 
#56
_MatthewH
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:40:23 (permalink)
Jonostra

EVGA_MatthewH

Its simple, you open the small cage, remove the chip, and replace it. The cage is located above the front panel connectors, its a small grey box with doors that open. We can also RMA the board if you prefer.


Oke, the little gray box just inside the bottom-left edge of the black cooling plate?

I'd prefere receiving a replacement chip instead of an RMA, as it will take much longer to RMA the whole bord I reckon, unless its an advanced RMA. Maybe eVGA lets us victims make free use of that service. (?) :o



I forwarded your information to our EU team, they should be in contact with you shortly.

Thanks,
Matthew Hurwitz - Assistant Product Manager Matth@evga.com 
Feel free to contact us with any questions, comments or concerns: Toll Free 888-881-3842 
You can rate our service here: http://www.evga.com/myevga/rateus/

#57
Ultracidio
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 11:42:19 (permalink)
We contact them?


 
#58
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 12:02:18 (permalink)
EVGA_MatthewH

Jonostra

EVGA_MatthewH

Its simple, you open the small cage, remove the chip, and replace it. The cage is located above the front panel connectors, its a small grey box with doors that open. We can also RMA the board if you prefer.


Oke, the little gray box just inside the bottom-left edge of the black cooling plate?

I'd prefere receiving a replacement chip instead of an RMA, as it will take much longer to RMA the whole bord I reckon, unless its an advanced RMA. Maybe eVGA lets us victims make free use of that service. (?) :o



I forwarded your information to our EU team, they should be in contact with you shortly.

 
Not that I don't believe you did, my concern is that switching department with issues like this might get a little draggy.
 
If you tell me I have nothing to worry about, that I get the same treatment from EU eVGA as I would get from the USA department, that they are aware of the issue and the solution to this specific problem, then I am satisfied.
 
Thanks at any rate, at least we are getting a decent support after all.
#59
Jonostra
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Re:New x79 Classy won't boot into anything (HD, CD, USB) 2012/02/17 12:10:03 (permalink)
I still believe blindly in eVGA, and in the X79 Series. This is just a fixable setback, nothing serious I'm sure. Once I got this baby all working and well I'm sure I'll enjoy it as much as I did enjoy my X58 SLI.
 
As always, keep up the good work eVGA!
 
Thanks!
#60
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