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New EVGA SuperNova P2 650 W Platinum causing Video Card problems

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milleniumaire
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2016/08/27 13:19:23 (permalink)
I've just purchased and installed a new EVGA SuperNova P2 650 W Platinum PSU.
Now, every time I start my computer, within about 5 minutes Windows 10 gives me a warning: "Display driver stopped responding and has reovered".  When this happens the screen temporarily goes black, but then starts working again.  Very soon after this, the image breaks up then goes black and the monitor goes into standby as though it is no longer receiving a signal.
Anyone any idea why this is happening?  Unless I can stop this happening I'll have to return the PSU.
 
Thanks.
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    bcavnaugh
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/27 13:20:47 (permalink)
    Welcome to the Forum milleniumaire
    Did you remove all the Old PSU Cables and replace them with ONLY the Cables that came with your NEW PSU? 
    This is a MUST.
     
     
    Information about your Computer will allow members to help you.
    This info will really help other Forum Members to help you.
     
    Motherboard:
    Make:
    Model:
    Bios Version:
    Is Bios Current Yes or No.
     
    CPU:
    Model:
    Settings:
     
    Memory:
    Make:
    Model:
    Settings:
     
    GPU/Video:
    Make:
    Model:
    Driver Version:
    AGE:
     
    GPU/Video:
    Make:
    Model:
    Driver Version:
    AGE:
     
    PSU: EVGA SuperNova P2 650
    Make: EVGA
    Model: 220-P2-0650-X1
    AGE: New
     
    Other PCI/PCIe installed Devices:
    Make:
    Model:
    Slot Number Installed:
    Driver Version:
     
    Other PCI/PCIe installed Devices:
    Make:
    Model:
    Slot Number Installed:
    Driver Version:
     
    OS: Windows
    Version: 10
    Service Pack Level: ?
    Windows/Patch Level: ?
     
    post edited by bcavnaugh - 2016/08/27 13:26:58

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    #2
    Sajin
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/27 13:27:47 (permalink)
    Old psu didn't cause this issue?
    #3
    JosephL
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/27 13:39:26 (permalink)
    The 12V rail may be providing incorrect Voltage. Reboot, and go into your motherboard BIOS. You are looking for a section called either Hardware Monitor/HW Monitor/System Monitor/PC Health Status. Once in, you need to look for the output on +12V, output needs to be between 11.4 and 12.6, if the output is outside that range, that can be the cause of your driver issues.
     
    Feel free to contact us directly at 888-881-3842 or support@evga.com

    If you have a moment, please rate my service. We appreciate the feedback!
    #4
    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 05:19:59 (permalink)
    Sorry, for not supplying all my PC info, it was late and I didn't have time, but will supply it soon (just out at the moment).
     
    I can confirm the issue did NOT happen using my old PSU, so this is something that is either being caused by the new PSU or possibly I caused it to happen while swapping the PSU's.  I can also confirm I have used only cables supplied with the new PSU,except some modex adapters to a couple of fans, but these are still connected to the supplied peripheral cables.
     
    I will try checking the BIOS settings.
     
    The reason for changing my PSU was due to the old one not always starting first time when I pressed the power button.  It was often necessary to isolate the power by turning off the PSU power switch and leaving it for a few minutes, then flicking it back on and it would usually start.  I got into the habit of turning off the PC, then switching off the PSU.  Before pressing the front case button to start the PC I would flip the PSU switch on.  This has ALWAYS worked over the last couple of weeks, but I purchased the new PSU in the hope of not having to do this.  I'm also planning a rebuild soon, so wanted more available power.
     
    I confess I'm very surprised that swapping out the PSU should give me a video card issue!
     
    I'll get more info regarding the machine spec. when I have time later and post it, but I'm not convinced this will provide any information that would be useful to solve this issue.  I will also try the other VGA cable that came with the PSU just in case.  I'm also thinking of putting back the old PSU to see if the issue goes away.  If it does, this would prove I haven't "damaged" anything while swapping the PSU's, but obviously it's a bit of a pain to have to unplug everything again.
     
    Thanks for the help so far.
    #5
    bcavnaugh
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 07:10:06 (permalink)
    milleniumaire
    The reason for changing my PSU was due to the old one not always starting first time when I pressed the power button.  It was often necessary to isolate the power by turning off the PSU power switch and leaving it for a few minutes, then flicking it back on and it would usually start.  I got into the habit of turning off the PC, then switching off the PSU.  Before pressing the front case button to start the PC I would flip the PSU switch on.  This has ALWAYS worked over the last couple of weeks, but I purchased the new PSU in the hope of not having to do this.  I'm also planning a rebuild soon, so wanted more available power.
     
     I will also try the other VGA cable that came with the PSU just in case.

     
    It sound like you did not remove older power cables from your older PSU and used them on your New Power Supply.
    I would remove your Motherboard from the Computer Case and run a bench test with your Motherboard New PSU and New Power Supply Cables. Remove All Your Older Power Supply Cables All Of Them!
    Do Not Use Or Mix Power Cables of Different Make and Model unless approve by the Manufacture.
    post edited by bcavnaugh - 2016/08/28 07:12:45

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    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 08:09:13 (permalink)
    bcavnaugh, just to confirm I used ALL the new cables from the new PSU, so not sure why you get the impression I didn't!  Two VGA cables were provided with the PSU and I have now tried both of them, but still get the problem, so it doesn't identify an issue with one of the new cables.  This includes the mains power cable.
     
    bcavnaugh
    Do Not Use Or Mix Power Cables of Different Make and Model unless approve by the Manufacture.



    I haven't mixed them, ALL the cables used came with the new EVGA PSU.
     
    EVGATech_JosephL
    Once in, you need to look for the output on +12V, output needs to be between 11.4 and 12.6, if the output is outside that range, that can be the cause of your driver issues.



    The +12V value is showing 12.302.
    #7
    bcavnaugh
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 08:11:42 (permalink)
    Sometimes it is hard to read between the lines.

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    #8
    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 08:13:00 (permalink)
    Left the computer switched on and showing the BIOS health settings so I could monitor the temperatures.  Left the room and came back 10 minutes later (after typing the previous post on my laptop) only to find it had shutdown.  Nothing I do will get it to start up again!!!  It looks like the new PSU has failed or possibly fried my system.  The internal components were VERY hot, even with the side and top of the case removed.
     
    Time to try putting the old PSU back and fingers crossed it starts.
     
    #9
    bcavnaugh
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 08:29:44 (permalink)
    This sounds like your CPU is overheating and shutting down. 
    Have you ran a Bench Test out of your case yet?

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    Sajin
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:18:09 (permalink)
    milleniumaire
    I can confirm the issue did NOT happen using my old PSU

    Sounding like a bad psu.
    #11
    Sajin
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:20:10 (permalink)
    milleniumaire
    The internal components were VERY hot, even with the side and top of the case removed.

    Internal components of your system or the psu?
    #12
    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:27:11 (permalink)
    I've put back the old PSU and the computer still wouldn't start.  I disconnected everything except the motherboard and the PSU started up.  Added devices one at a time and determined it is the graphics card that is causing the problem.  Whenever power is connected to the graphics card the computer won't start, so unfortunately it looks like the new EVGA PSU has ruined my graphics card.  My guess is that Windows was detecting an issue and shutting down the graphics, but when it was in BIOS mode, there was no Windows OS to monitor what was going on and the PSU fried it.
     
    What should have been a simple process of swapping over the PSU's has resulted in a waste of a lot of my time and a ruined expensive graphics card.  It looks like my rebuild will be brought forward, unless I can find a reasonably priced second hand card to keep me going for a few more months.
     
    Needless to say the EVGA SuperNova P2 650 W Platinum PSU will be going back to Amazon and I'll be staying clear of this brand in the future.
     
    A disappointing and frustrating weekend!
    #13
    Sajin
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:41:16 (permalink)
    Sorry to hear that. The new psu may still be good, only way to find out would be to use another graphics card with it.
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    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:43:31 (permalink)
    Probably a little late, but just in case anyone else reads this post, the graphics card that has been fried is a Gigabyte Nvidia GeForce 8800 GT 512mb GDDR3.
    The motherboard is a Gigabyte GA-X38-DS5 socket 775 and the CPU is an Intel core 2 Duo E8400 Socket 775.  It has 4gb Kingston Hyperx DDR2 memory.
     
    Aging technology, but the 2 x SSD drives allow it to still perform perfectly well for my current needs.  Correction, DID allow it to perform well!  RIP.
    #15
    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:48:38 (permalink)
    Sajin
    Sorry to hear that. The new psu may still be good, only way to find out would be to use another graphics card with it.




    There are two very good reasons why I will never know:
    1. I wouldn't risk using this PSU in my system with a replacement graphics card.  Not unless you supply me with one!!!
    2. The cost of this PSU is now required to purchase a replacement graphics card and I will have to continue to use my old PSU.
     
    It's been an expensive exercise and I suspect EVGA won't be forthcoming in accepting any responsibility for their product damaging my system?
    #16
    Sajin
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 09:51:11 (permalink)
    Graphics cards can fail at anytime. Just because your old graphics card decided to fail when replacing psu doesn't mean the new psu caused the card to fail.
    #17
    milleniumaire
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    Re: New EVGA SuperNova P2 650 W Platinum causing Video Card problems 2016/08/28 10:33:50 (permalink)
    Sajin
    Graphics cards can fail at anytime. Just because your old graphics card decided to fail when replacing psu doesn't mean the new psu caused the card to fail.



    Of course they can, just like the memory and the hard drives.  However, there's nothing that will prompt them to fail like a faulty PSU!
     
    My suspicion is that if I hadn't changed the PSU, the graphics card wouldn't have failed.  Coincidence? Go figure!
    #18
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