LockedMy RMA adventure

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eb72213
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2016/11/14 12:56:58 (permalink)
its been 3 weeks now and no sign of my gtx 1080 ftw RMA being processed it , I want someone to check on this issue ASAP because I can't wait longer than this , the warranty service drives me insane.
 
Can anyone tell me what's going on , I thought the process turn around would be 3 business days.
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    lapintoxic
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    Re: My RMA adventure 2016/11/14 13:07:48 (permalink)
    I am not sure where you are located but I am in the US and I called customer service to start the RMA process for my 1080 FTW and it was fast. I would give them a call and nicely ask for a status update but my guess is that they are trying to only ship cards that now fits the new standards meaning cards with thermal pads pre-installed which might take some time to manufacture. I do not work for EVGA and can only tell you why the process could take longer now than it did 2 months ago.
     
    Again, I would recommend calling customer service and calmly asking for a status and asking why it has been 3 weeks. I am sure they will be able to help you!
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    EVGATech_MDecker
    EVGA Tech Support
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    Re: My RMA adventure 2016/11/14 14:19:18 (permalink)
    eb72213
    its been 3 weeks now and no sign of my gtx 1080 ftw RMA being processed it , I want someone to check on this issue ASAP because I can't wait longer than this , the warranty service drives me insane.

    Can anyone tell me what's going on , I thought the process turn around would be 3 business days.




    Dear eb72213,
     
    We do apologize for the delay with processing your warranty replacement.  We can confirm that we are working to process all RMAs as quickly as possible and appreciate your patience during this heavier than normal processing time. 
     
     
    Thank you
    post edited by EVGATech_ChrisB - 2016/11/14 15:27:26

    (つ◕౪◕)つ━☆ﾟ.*･｡ﾟX99Micro2 | 5960X | TitanX  ｡ﾟ･*.☆ﾟ
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