I ordered  SuperNOVA 1000 P2 from EVGA Europe website and item dispatched with UPS standard service on 22th June.
 
Item delay from 25th June to 26th delivery and it was showing on tracking ' out for delivery' but the delivery guy never show up or try to delivery the item .
then item changed to Monday 29th delivery ' out for delivery ' and again it never show up
now is showing on tracking Tuesday 30th delivery and ' out for delivery'
 
I called UPS customer service 3 times. held on the phone about 45 minutes . i have been told first time and 2nd time that it will delivery by end of day 9-7pm ( but never show up ) then i called again yesterday and customer service told me that driver is already come and gone home and he did not finish the route and they cannot get hold of driver . 
 
I have emailed EVGA europe yesterday and i got replied that
 
'thank you for your email. For shipping arrangements with UPS, you will need to make them directly with them. We cannot make any further arrangements after the product has shipped from our warerhouse.'
 
I took day off work for 3 days and i have been wasting my time to wait for the item. It seem that UPS think it will deliver to me when it delivered and EVGA Europe customer service can't help due to already left warehouse.
 
anyone that i can contact to help me with this issue ? because i can't just take my whole week off just to wait for this item.
 
Thank you
Chom
 
 

i spoke to a manager on the phone yesterday and he said that he will leave a note to the driver today to delivery to me early . 
I don't want to panic but now 3pm but it seem that i have wasted another day. i will call them again after 5pm.
 
Thank you
 
the problem is my item is a standard service and it seem that item is a last priority of the driver therefore he did not try to attempt to delivery at all as he finished his working hours first.

I just called UPS CS as expected the customer service said the same thing that i can read on my tracking screen myself that ' out for delivery' it will be with me today ( 9-7pm )/ now is 5pm.
i explained about the situation and she said that she can leave a note to local depot because that the way they contact each other withith internal system and the local depot will call me back.
 
if i want to cancel this order and get refund then it will even give more trouble some ? becuase then EVGA will have to wait for return item and do the process ?  i don't know if taking days off work just for this power supply is worth it anymore .

so i still have not received the item and tracking showing now as 
 
Scheduled Delivery Updated To:Wednesday, 1st July
 
i have called again and asked to speak to a manager which he called my local depot and said that the driver was still out ( my package is in the van ) and he would know what will happen to my package when the guy is back to depot then he will call me back but still no call back so far nearly 9pm .

I only hope they didn't lost package and now don't know what to do... 
 

The only thing you could do is refuse the package at this point.  Start getting an EMAIL chain going with UPS, as EVGA can not do anything until either the package is returned or reported lost, at which time Insurance would take over.  Either way, EVGA can't do anything, UPS is the only one that can.  If you have an EMAIL chain, you can throw it back at them, but calling them is Obviously not going to help you at all, and you need to start getting documentation that you can use.

I would not refuse package until Friday. 
I hope they will send you tomorrow package. 

finally, glad you got it - have a nice, long and stress free time with it.