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My GTX 480 SC just shot fire out of the top fan intake!

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Imoonpeople
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2010/10/12 21:17:31 (permalink)
 Last week I got a new mb/cpu/ram/PSU and since then I've been running everything at stock clocks to make sure the system is stable. Tonight I went to start a game and I heard a hissing sound, so I looked into the window of my Antec 1200 and heard a PoP and then fan maxed out and fire shot straight out of the top air intake of the 480. I slamed the power button on the PSU off and then aired out the room. I've never seen anything like this happen before. The only thing I noticed was since updating to the new Beta a few weeks ago (before the new build), the gpu fan would max out for a second and I would see EVGA precision read the the video card went from idle 39C spike to 123C then back to 39C, in less then a second. Otherwise everything had been working great for the last week with the new parts.
 
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I left a message with evga support so I hope they call early tommorow. Anyone else heard of this happening with the 480?
 
UPDATE: People wanted picture of a fire breathing 480 but sorry, my camera wasn't ready for that. I have stripped down the card for the first time to find the problem and added pictures later in this post. I will also put them here for people that don't want to look through the post.



post edited by Imoonpeople - 2010/10/13 10:48:24

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    dvil555
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 21:28:23 (permalink)
    This has happened to me with a PSU that had a screw in it. A pop, blue spark/flame and pzzzzt. dead.
    #2
    Imoonpeople
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 21:32:22 (permalink)
    well I know I didn't drop any screws in it when building it, and I always turn the PSU upside just for that reason before I use it. I think it would have craped out right away if a screw was in it but that's intersting. Thanks for the reply.

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    dvil555
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 21:41:24 (permalink)
    I didn't type enough there sorry. What I mean was it sounds like it was a hardware/electrical short.
    #4
    maniacvvv
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 21:42:06 (permalink)
    Sounds like you had the KNOWN issue of running more than one program that monitored the videocard fan/temps.
     
    The warning you got that this was happening, was the temp spikes and fan ramp.
     
    RMA the card and next time use only ONE program at a time to monitor/adjust your videocards.




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    Imoonpeople
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 22:27:48 (permalink)
    Eleet ran at startup but I close out of the program. The only thing I use is precision.
     
    What is the "KNOWN Issue" I haven't heard about it?
     
    In precision I use the software fan control feature to keep the temps where I want them.
    How would 2 software monitoring utilites make a video card burst into flames?
    post edited by Imoonpeople - 2010/10/12 22:32:05

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    maniacvvv
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 23:21:35 (permalink)
    There is a known issue with more than one program that "polls/modify" certain features of 400 series videocards.
    The issue can lead to... 50c+ temps spikes, fan shutdowns and misreporting of values that can lead to mutiple problems with volts, temps and the fan controls.
    -This is not to say that you just didnt have a card failure outright-
    But there have been many burnt up videocards because of this problem.....
    Just be glad you bought EVGA, it will be an easy RMA and be VERY careful not to use more than ONE program at a time that intefaces with the built-in features of 400 series videocards.
     
    If your using Precision for fan control, TURN IT OFF before running anything like.. GPU-z, HW-Monitor, Everest, ELEET Etc (even things as simple as desktop wigets showing temps and fan speeds) and any others that interact with the hardware/software controls or monitoring features of 400 series cards. 
    post edited by maniacvvv - 2010/10/12 23:30:28




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    horizon2600
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/12 23:43:07 (permalink)
    Burning down the house

     
    #8
    Imoonpeople
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 00:56:21 (permalink)
    Thank you for explaining. I buy EVGA because of thier customer service and Lifetime warrantee. I had to RMA an 8800GTX before because the heatsink didn't touch the memory chips and it was the quickest and easiest RMA process I've ever delt with, So I've stuck with them ever since.

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    vlcapata
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 00:59:39 (permalink)
    evga has been great to me also quick and easy and ive had similar problems running multi monitoring programs also 
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    arokhantos
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 03:04:28 (permalink)
    woa pics plz ?
     
    that defiantly should have left some marks.

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    RBIEZE
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 04:04:01 (permalink)
    maniacvvv

    There is a known issue with more than one program that "polls/modify" certain features of 400 series videocards.
    The issue can lead to... 50c+ temps spikes, fan shutdowns and misreporting of values that can lead to mutiple problems with volts, temps and the fan controls.
    -This is not to say that you just didnt have a card failure outright-
    But there have been many burnt up videocards because of this problem.....
    Just be glad you bought EVGA, it will be an easy RMA and be VERY careful not to use more than ONE program at a time that intefaces with the built-in features of 400 series videocards.

    If your using Precision for fan control, TURN IT OFF before running anything like.. GPU-z, HW-Monitor, Everest, ELEET Etc (even things as simple as desktop wigets showing temps and fan speeds) and any others that interact with the hardware/software controls or monitoring features of 400 series cards. 


    What?!?!
     
    I fail to understand how running two monitoring programs at once would cause a critical failure to a vidcard .
    Are you saying that somehow the Gpu voltage is being modified ???

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    #12
    VistaHead
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 04:26:21 (permalink)
    RBIEZE
    maniacvvv
    There is a known issue with more than one program that "polls/modify" certain features of 400 series videocards.
    The issue can lead to... 50c+ temps spikes, fan shutdowns and misreporting of values that can lead to mutiple problems with volts, temps and the fan controls.
    -This is not to say that you just didnt have a card failure outright-
    But there have been many burnt up videocards because of this problem.....
    Just be glad you bought EVGA, it will be an easy RMA and be VERY careful not to use more than ONE program at a time that intefaces with the built-in features of 400 series videocards.
    If your using Precision for fan control, TURN IT OFF before running anything like.. GPU-z, HW-Monitor, Everest, ELEET Etc (even things as simple as desktop wigets showing temps and fan speeds) and any others that interact with the hardware/software controls or monitoring features of 400 series cards. 

    What?!?!
    I fail to understand how running two monitoring programs at once would cause a critical failure to a vidcard .
    Are you saying that somehow the Gpu voltage is being modified ???

    +1  Since you state that it is a "known" issue that running the two programs simultaneously can cause catastrophic failure (if it is the card that burst into flames and not another piece of hardware), please post the links to the articles where you read this takes place.
    #13
    BioHazardSperm
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 04:39:37 (permalink)
    Unwinder himself has mentioned that running dual programs to poll temps on 400 series cards can lead to fan speed issues

    I am  >>NOT< <   a  EVGA Forums Moderator or a EVGA.com  Employee.
    I am only a  "Game Server Admin"
    My posts and are my own and not EVGA's.
     
    #14
    BioHazardSperm
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 04:54:43 (permalink)
    Unwinder

    bobmitch 
    I quickly looked at Afterburner in my tray and fan speed said 86, while my GPU temp was 44.  Very likely there is something with Precision, Afterburner and the like...Unwinder writes all the programs.

     
    No need to involve me into it please. I'm not developing E-LEET, GPU-Z and Everest causing known conflicts with NVIDIA driver fan control implementation due to low-level access to I2C bus instead of using NVAPI. Fan control layer of both PRecision and Afterburner use NVAPI only for maximum safety.


    This is a example and Unwinder explaining this issue

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    dunkinkid22
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 08:37:23 (permalink)
    it is called an smbus collisions...
    and i don't think that is what caused flames to shoot out of
    the 480

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    lampinridcm5
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 08:43:11 (permalink)
    +1 bio, eleet and precision open at once is a known issue.
    I have seen it on these forums quite frequently.
     
    chizow documented it pretty well if we can dig up that thread or get him to comment.
     
    OP's card destructing may or may not have to do w/ e-leet starting at login, we may never know.

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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 08:45:08 (permalink)
    A gpu-observation gadget using NVAPI is "GPU Observer – Sidebar Gadget".
    http://blog.orbmu2k.de/si...bserver-sidebar-gadget
    I am using it in combination with MSI Afterburner. With this combination, you have a smooth operation.


    #18
    mrbigshot
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 09:09:23 (permalink)
    pics or it didnt happen lol.
     
    rma and all should be well assuming the psu is ok.
     
    really thouhg pictures would have been nice, i need a new background and a fire breathing 4xx would look sweet.

    i have the slowest machine here
    #19
    dibola
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 09:15:36 (permalink)
    sounds like to me you just had a shotty card


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    craziplaya21
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 09:16:27 (permalink)
    I run Aida64, HWMonitor, RealTemp, and Afterburner all at the same time 24/7. Never had an issue with my GTX 460...


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    BioHazardSperm
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 09:38:01 (permalink)
    OP i do hope your card issue gets sorted quickly.Would you mind posting a picture of the damage on the card for myself and others to see ? Well Craziplaya that's good but when the maker of Precision/Afterburner/and Rivatuner says its true i tend to listen to his warnings no matter how many others dont run into the issue .Unwinder is a great guy and a very giving member here and at many other forums .Doubting Unwinder is like doubting God when it comes to his programs

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    Imoonpeople
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 10:23:21 (permalink)
    I've been in the RMA process now. I got this message back last night:
    "Hello,
    we can definitly assist with getting that card replaced for you, if there was a pop and a small flame, a component definitly failed in the card. One thing you may want to check though, watch the 12 volt output on your PSU as I have seen a PSU that surged internally cause that same issue. Just suggesting that you monitor it some, not syaing it is for sure the source, just don't want to see another card fried by another component.
    Please goto our site, login, Mouse over member home, and select View my products, click View details on the item in question and click Start new RMA next to the card in question. Follow the prompts, and enter 764133 when asked for a support ticket number."
    I sent a message back and asked what I should use to monitor the 12v. E-Leet and Bios read 12.04-12.10. I don't have a multimeter either. ATM I have 2 EVGA 8800GT's in SLI with the same power connectors and gamed last night for an hour with no issues.
    I've done all the neccssary steps and now I'm just waiting for RMA to be approved. I had to take the cover off to take a look and I can't see any physical damage yet. I only took off the top cover, I'll check underneeth too. Theres just the nasty smelling dust from whatever went up in flames.
    BTW people I'm sorry I couldn't get pictures. I heard a hissing sound, looked at my PC, then heard that pop and the flame was shooting out of the top of the GPU with the fan on max speed. It was a good show for sure, but the fire was blasting toward my new ram and figured that it would be a good time to cut the power lol.
    I was one of the people who got thier 480 when it first launched. This was when you would see the card on newegg for no more then 30 seconds before it sold out and I was able to grab one. Just wondering if the first batch of 480's were rushed in QC to be competitive with ATI.
     
    UPDATE: Here are some pics of the card stripped down.



    post edited by Imoonpeople - 2010/10/13 10:45:24

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    Imoonpeople
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 10:50:14 (permalink)
    Updated post with pictures of stripped down 480.

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    tet5uo
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 10:52:12 (permalink)
    Oh wow that's crazy.
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    BioHazardSperm
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 11:46:19 (permalink)
    just asking not implying anything here but what was the max temp that card ever reached and max overclock (include voltage) on that card ?

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    Imoonpeople
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 12:04:00 (permalink)
    Like I said for the last week it's been at stock clocks. When I did overclock it the max I could reach was 875/1750 (I think)/2060mem. That was max and pushing it at 1.11250v. I only used that for a little bit during the first week I got it, but the temps ran into 80's-90c. Then I used it at 850/1700/2060 without issue since May. I have the Antec 1200 case with sidefan installed and the extra bay fan installed for GPU. I always monitor the card with the G15 readout w/precision and it would average 75c. I know the limit is 100c and I only got close to that once using Furmark. Furmark is mean lol, it heated up my old 285 SSC that i had overclocked to around 85c and climbing, and I just stopped it because the highest I ever saw that card go was 70c during long gaming sessions.
     
    Edit: to Answer the Max question it did hit 100c once when the fan was on auto.
    post edited by Imoonpeople - 2010/10/13 12:06:33

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    deadwidesmile
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 13:33:53 (permalink)
    I run my 480 SC at around 68-75c regularly on gaming, so that really shouldn't have caused a small explosion from the fan area. I also had my card hit 101c when running ELEET (which I'll never do again) after it first came out. Since then, haven't had an issue. I'd agree with the RMA E-mail you recieved and check your PSU. What PSU are you running?
     
    Home components (Utilities, Service drop, Panel and Wiring) can all play a factor in a power surge also. If your house was built before the year 1993 it could likely have an overloaded circuit for the outlets in bedrooms, bathrooms and most likely living room as they would run 14-2g wire and hit up more than 18 80w fixtures. What breaker are you plugged into at your house and if you know, what all does that circuit run? I recently rewired an entire half of a house because they ran 3 computers off of a 14-2 20a circuit (Big no, no).  Coupled with a poor, or simply faulty PSU, it could have had a surge.
     
    Hope all goes well in the RMA and you get back on your feet soon!
    #28
    cookiesowns
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 13:58:19 (permalink)
    Another reason why you should water cool these beasts :P
     
    Anyways, dang, I'm sorry, I hope evga takes good care of you, I know they will!
     
    I don't think those programs would cause a sudden load into just ONE of the vrms, maybe one was faulty, since if it was a sudden power surge, or anything else, It should've affected the entire row of the VRM's.
     
    You had a good clocker there my friend, sorry to see it go. Mine can only hit 880 max with 1.175V... ON water too. :(
     
    I hope evga takes care of me tho, since I managed to kinda smear the sticker on the back of one my my cards.
    #29
    Sum1uNo83
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    Re:My GTX 480 SC just shot fire out of the top fan intake! 2010/10/13 14:27:11 (permalink)
    This is simply a case of a failed component on the 480 gpu. no program issue or flux in voltage. your gpu craped out and will get a new one from evga.

                                           
                                                               
    #30
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