zzcool

so basically i payed nearly 700$ for a badly used card with a cheap alternative box

and this was my first evga card :(

That's one way to look at it.....
 
The other is to look at it like you bought what EVGA Europe considers satisfactory in terms of QC for a new card.  Tough call I know, the problem here is you're comparing and basing your expectations off what you've seen/read with EVGA NA, so while you may be able to get some kind of exchange, this may involve considerable expense (shipping, restocking fee, time with no card etc.) and the end result is that you may just get another card with the same issues.  Is there some Swedish hardware site that you can sample users to see if their cards had similar scratches/fingerprints?  If so...I'd just chalk it up as being par for the course with EVGA EU cards and take that into consideration next time you decide to buy.....

i emailed them now i just need to wait for a reply

as for what chizow said makes me cry

I have bought all my evga cards at the Dutch Komplett site and had new stuff all the time so its not standard  procedure to get used/handled cards.
I do know the US and EUR boxes can be different, i had one US 285 and the packaging and box art were not the same as the EUR one i have.

maybe because the 400 cards are hard to get they put every card they have in the sale channels, i dont have my 480 yet so i cant check if its the same as yours.

i bought it from a swedish store called www.komplett.se

i orderd it and picked it up and payed 680 for the whole thing

can't say that i accept it either

and i will for sure not give up on this i waited WAY to much to be treated like this ontop of that they gave me a incorrect date twice so no i won't give up

so far no response from them since the mail i sent 8 hours ago

thankyou for the support this really makes me sad thou

im guessing i will get an answer tommorow if it's positive or negative i'll just have to find out tommorow

and even if they say i can return it it's still not 100% sure as they will inspect it and if they decide to send it back for any reason i will probably have a even more mangled box

this whole thing is really sad

i will post an update on what they respond with tommorow

so i did pay nearly 700$ for this with a cheap box because i live in europe which i can't do anything about and the damaged box plus scratches on the card is completely normal?

yea i feel completely ripped off of the biggest grade

not only the boxart that makes me cry

it is the scratches and the fact that my card has been badly handled which resulted in horrible scratches

mind aswell buy a demo product it looks used big time and when paying nearly 700 thats not what i expected

i feel so f*eaking ripped off!

maybe if it was only the box i wouldn't feel so ripped off

but the fact that my card looks VERY used when i bought it new is what makes me feel totally ripped off

and the fingerprints just tells me that someone has used it before i have no idea thou scratches also pisses me off

so if it was only the box and the card was in perfect new condition i may have let it go

edit:so far no answer from them

I don't think anyone has said it yet, but you can easily tell if it is a real SC edition card or not by REGISTERING IT ON EVGA.  It will pop up whether or not the S/N number is really that of an SC card or Vanilla.

End of that debate.

It is the same box, different superclocked sticker attached to the box. The US box is also a superclocked sticker, just a different one. If you feel the card is in poor condition, I would suggest returning it immediately.

not to be argumentative...but my FTW's did not come in a fancy retail box.....i keep my boxes too....and it is nice to see good box art....but really all i care about is that it works.....they could have sent it to me in a pink box with purple poka-dots that looked like it came out of a meat grinder....as long as the card worked......it was the right card.....and evga thanked me for registering a FTW.....

however the scratches and fingerprints is a very poor business practice....and if they beat it up that bad to bin the card, set the clock, and check for the stability....i would hate to see what they would do to it putting a water block on it....

good help is hard to find....and i would chalk it up to that.... as unfortunate as it is....but if jacob would have sent me a pm....and said he could send me a FTW a week sooner if i would accept some scratches and fingerprints....with same warranty....i would have jumped at it...and paid full price ....no problem.....cause at the end of the day ....i stare at my monitor....not my video card....but that's just me....

Have you been able to test the card yet? That's where I would be concerned more then anything.

i understand your grief....and i would expect new to look like new.....i was not saying u were wrong to feel this way.....just that i wouldn't.....but what i would be most upset about is the lack of response u have been getting from the etailer....have u tried evga as well....cause i am a stickler for service....that is why i am evga FTW.....

yea to be honest i feel pretty betrayed by the way they threat european customers (no offence to evga nor fans)

as for that store it has tons of good reputation i don't see why i couldn't send it back they even told me the day i got it when i said i wanted to send it back that i could send it back but on sirtin conditions

and i don't want to pay any extra money or the shipping i simply want to get rid of it and get a brand new back simple as that i don't see why they would refuse to do that it's in the exact same condition as it was when i got it only thing opend is the anti static bag thats it the rest is unopend

as for the card works fine when did i say that? i don't even know if it works at all i havn't connected it as i can't the only thing i did was open the anti static bag took it out looked at it with dissapointment and put it back in and back in the box i barely even touched it

i wanted to buy xfx as i was very happy with my gtx 285 black edition the customer support they offerd (oh god that support was amazing they were so nice) the way everything was protected and packaged but it turns out xfx betrayed nvidia users so i found out about evga offcourse i knew about the company but not so much

to bad i didn't get that box thou i wanted to have a nice box on display like i did with my xfx one but i guess that won't happen as i got the cheaper one

i guess it's my fault for living in europe sadly