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My EVGA RMA Experience.

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danoob
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2015/03/27 12:26:11 (permalink)
First of all i will like to thanks Sajin for assisting me before doing my RMA.

So i got my GTX960 SSC 4GB on 3/20 and there was an issue with the fan controller. I submitted my rma request on 3/23 just a bit pass midnight and got my rma accepted within 1 hour. Went to UPS and shipped my package on the morning. EVGA received my package on 3/24 at noon. Fast forward 3 days later, my new replacement is here :D. I could of chosen newegg's rma since their warehouse is 15 mins away from my home. But, I read some good and bad reviews on EVGA's CS so i had to try it myself. Well there you have it. Overall, my rma experience was very smooth!
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    Vlada011
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    Re: My EVGA RMA Experience. 2015/03/27 12:32:08 (permalink)
    Before several months when they send me package... he arrive so fast that I didn't have time to check tracking number. 
    I expect anybody except guy from UPS when I hear ring day after sending package from Germany to Serbia.
     

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    #2
    EVGA_RMA_JaysonC
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    Re: My EVGA RMA Experience. 2015/03/27 13:59:20 (permalink)
    danoob,
     
    We are glad to hear you had a great experience!  We hope you have a great weekend and enjoy your product! 
     
    Best Regards,

    -Jayson- EVGA USA RMA Dept.
    Reddit/Twitter - u/EVGA_JaysonC   @evga_jaysonc 

    #3
    AnonymousGuy
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    Re: My EVGA RMA Experience. 2015/03/27 15:34:46 (permalink)
    I'm rather pissed I have to spend $30 return shipping something that died 5 minutes after installing it.  Why should I pay for EVGA's lack of up front quality control on infant mortality?
     
    (It's expensive insuring a $1000 package)

    Workstation:  12900KF @ 5.2Ghz || MSI Pro-A Z690 DDR4|| EVGA FTW3 3090 1000W || G.Skill 3866 4x8GB || Corsair AX1200i || whole-house loop.
    Mining Box: HP Prodesk G1 (Haswell 4590), 3x Gigabyte 3080Ti, AX1500i @ 240V.
    LANRig/GuestGamingBox: 9900nonK || Gigabyte Z390 Master || ASUS TUF 3090 650W shunt || Corsair SF600 || CPU+GPU watercooled 280 rad pull only || whole-house loop.
    Server Router (Untangle): 8350K @ 4.7Ghz || ASRock Z370 ITX || 2x8GB 3200 || PicoPSU 250W, running on AX1200i || whole-house loop.
    Server Compute/Storage: 10850K @ 5.1Ghz || Gigabyte Z490 Ultra || EVGA 3060 || LSI 9280i-24 port || 4TB Samsung 860 Evo, 5x10TB Seagate Enterprise Raid 6, 4x8TB Seagate Archive Backup ||  whole-house loop.
    Laptop: HP Elitebook 840 G8 (Intel 1185G7) + 3060 Thunderbolt Dock, Razer Blade Stealth 13" 2017 (Int
    #4
    EVGATech_ChrisB
    EVGA Tech Support
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    Re: My EVGA RMA Experience. 2015/03/27 15:43:34 (permalink)
    Dear AnonymouseGuy,
     
    I am very sorry for any confusion as I can confirm that we can offer a prepaid shipping label upon request within 30 days of purchase.  If you still have your card then please email me at chrisb@evga.com and I will assist you with having a prepaid shipping label emailed to you to assist.
     
    AnonymousGuy
    I'm rather pissed I have to spend $30 return shipping something that died 5 minutes after installing it.  Why should I pay for EVGA's lack of up front quality control on infant mortality?
     
    (It's expensive insuring a $1000 package)








    #5
    AnonymousGuy
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    Re: My EVGA RMA Experience. 2015/03/27 15:45:30 (permalink)
    Email coming your way.  Can you guys update: https://www.evga.com/howtorma/ to add that bit about return shipping is covered if within 30 days of purchase?

    Workstation:  12900KF @ 5.2Ghz || MSI Pro-A Z690 DDR4|| EVGA FTW3 3090 1000W || G.Skill 3866 4x8GB || Corsair AX1200i || whole-house loop.
    Mining Box: HP Prodesk G1 (Haswell 4590), 3x Gigabyte 3080Ti, AX1500i @ 240V.
    LANRig/GuestGamingBox: 9900nonK || Gigabyte Z390 Master || ASUS TUF 3090 650W shunt || Corsair SF600 || CPU+GPU watercooled 280 rad pull only || whole-house loop.
    Server Router (Untangle): 8350K @ 4.7Ghz || ASRock Z370 ITX || 2x8GB 3200 || PicoPSU 250W, running on AX1200i || whole-house loop.
    Server Compute/Storage: 10850K @ 5.1Ghz || Gigabyte Z490 Ultra || EVGA 3060 || LSI 9280i-24 port || 4TB Samsung 860 Evo, 5x10TB Seagate Enterprise Raid 6, 4x8TB Seagate Archive Backup ||  whole-house loop.
    Laptop: HP Elitebook 840 G8 (Intel 1185G7) + 3060 Thunderbolt Dock, Razer Blade Stealth 13" 2017 (Int
    #6
    danoob
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    Re: My EVGA RMA Experience. 2015/03/27 15:54:51 (permalink)
    AnonymousGuy
    I'm rather pissed I have to spend $30 return shipping something that died 5 minutes after installing it.  Why should I pay for EVGA's lack of up front quality control on infant mortality?
     
    (It's expensive insuring a $1000 package)


    As a customer i have to agree with your point of view... but unless we can convince them to pay for shipping they have to stick to their policy. As for me i got the card for 239.99 on newegg + $10 rma shipping ( friend works at ups so gave me $3 credit for insurance) = 249.99 evga's price. So i guess i am lucky lol.

    Anyways i hope u get your new card soon! :)
    #7
    EVGATech_ChrisB
    EVGA Tech Support
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    Re: My EVGA RMA Experience. 2015/03/27 17:48:13 (permalink)
    Dear AnonymouseGuy,
     
    I will have this looked into, as I know that we do include it as part of the warranty terms as well. 
     
    AnonymousGuy
    Email coming your way.  Can you guys update: https://www.evga.com/howtorma/ to add that bit about return shipping is covered if within 30 days of purchase?







    #8
    illan
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    Re: My EVGA RMA Experience. 2015/04/03 17:30:07 (permalink)
    hello,
     
    Let me share my experience, i recently RMAd a gt620 with a bad fan, while i had to pay the return shipping. the service,speed and attention for this basic card was nothing short of spectacular.  You guys did so awesome that im waiting delivery of my new GTX 970 FTW+.  Keep the awesomeness up.
    #9
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