Where to begin.. Opened the box amazed at the design - pulled off all the tape removed all of the doors and panels to begin my new build. Got everything put back together to find out that the tab that hold the "push grill" were defective and the grill didn't close all of the way "This will get you a replacement because this isn't repairable" Which is just outrageous. I was talking to a tech and he wanted me to try and pull it out with needle nose pliers "Tried, but i'm not going to break the clip off and be responsible for further damage it could cause to the case.. 2nd ISSUE the back door is warped and doesn't sit flush. They were still looking into the clip issue at this point - 3-4 weeks later i received a door in the mail w/no email from evga stating they were sending me anything. Get it out of the packaging to find the handle that clips into the door was broken. Called Evga, sent pictures informing them of th issue, no big deal. Sends me another door. "Per Manager Chris" they were pulling these off new cases and sending to me directly.. 2ND Door received came better packaged inside of a box the side of a ATX case with all the padding you should expect. Made sure the handle wasn't broken, went to install to find it wasn't seating right.. It litterally makes a 20 degree turn inward like someone bent the door over their knee.. With no signs of crease marks this had to be factory defective. Manager Chris calls me stating it's cheaper for them to send me another case entirely and take the parts i need. After talking with him, i wouldn't be able to just take parts because i cannot remove the clips and neither could they. So i was to be expected to spend another 1:30 mins to 2 hours installing everything into the new case.. At this point i just want to be done with this RMA so i agreed to send me another case. RECEIVED case in it's normal manfacture box with a giant hole int he side like someone kicked it. Very well could have been UPS at fault, but why send me a case packaged like it was previously??
The padding in this case is superb "IN THE CORNERS" holding the case in place. THERE IS ZERO PROTECTION to the side panels.
Pulled out the case and found the door hinge was broken off and the door doesn't shut. I emailed Chris back again about the issue, he didn't respond to me until i contacted Product Manager Jacob Freeman, stating he didn't receive my email but Jacob requested i forward him the entire email. Never heard back from Jacob in regards to the issue.
ALL CUSTOMER, BEWARE OF THESE CASE ISSUES!
If it's a door, they will send it multiples until it's not cost effective for them. If it's anything else internal that holds this chassis to function, instant replacement. This thing is solid 51 lbs with nothing in it.. And wasn't expected to be a Lemon.