EVGA

Helpful ReplyIssues with second and third monitor keeping windows on it when monitor is turned back on

Page: 12 > Showing page 1 of 2
Author
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
2016/09/27 22:34:47 (permalink)
I have a problem where windows that are open on the second and third monitor revert all windows open to the main monitor when the second and third monitor are turn on.
 
An example of this is TeamSpeak 3 is moved to secondary monitor. Turn secondary monitor off. Turn it back on. TeamSpeak 3 is on the primary monitor.
 
I have a 1080 FTW. All monitors are DP.
 
How can I fix this? I'd really like to just sit down and do what I have to do without shifting all my open programs to where I want them on the second and third monitor.
#1
JosephL
EVGA Alumni
  • Total Posts : 662
  • Reward points : 0
  • Joined: 2016/06/12 10:33:58
  • Status: offline
  • Ribbons : 2
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/09/28 06:52:25 (permalink) ☄ Helpfulby SightUp 2016/09/28 17:28:51
Since you are using DisplayPort cables I highly recommend that you check that they are VESA certified. There are two ways to do this. If you know the model number you can look it up using the www.displayport.org product database. This database is a complete list of VESA certified products.
 
The other option requires a multimeter. A properly certified cable should register 0.0v on the 20 pin. If you register any voltage on pin 20, usually between 2.0 and 3.6v, then you will need a certified cable to resolve the issue.
 


If you have a moment, please rate my service. We appreciate the feedback!
#2
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/09/28 17:30:00 (permalink)
So you are saying it's just the cable, right? Can you link me to a cable on Newegg then? I seriously doubt my cables are VESA certified. I don't even remember where I bought them.
 
Edit: So I have been doing some research on DisplayPort cables. Seems like there is far few VESA cert than non-VESA certified cables.
 
https://www.amazon.com/dp/B00CD1FB3A/ref=twister_B01LY6Y25W?_encoding=UTF8&th=1
 
Will these work just fine?
post edited by SightUp - 2016/09/28 19:40:55
#3
JosephL
EVGA Alumni
  • Total Posts : 662
  • Reward points : 0
  • Joined: 2016/06/12 10:33:58
  • Status: offline
  • Ribbons : 2
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/01 06:21:36 (permalink)
I was able to find the cable you listed at DisplayPort.org. I can confirm that it is VESA certified. Unfortunately there are a large number of non-VESA cables out there so the likelihood of purchasing the wrong cable is high.

If you have a moment, please rate my service. We appreciate the feedback!
#4
CoercionShaman
FTW Member
  • Total Posts : 1788
  • Reward points : 0
  • Joined: 2015/04/21 17:20:44
  • Location: Augusta, Georgia
  • Status: offline
  • Ribbons : 3
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/02 07:04:49 (permalink)
We use Accell cables at work almost exclusively.  Far, far less issues with them over others, and we have hundreds.

What use is knowledge if there is no understanding?~Stobaeus
#5
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/03 15:37:19 (permalink)
I am a little confused. I spent 30 dollars on cables that are VESA certified with the impression that this would fix my issues. Why did I just spend 30 dollars on cables that don't help fix my issue?
#6
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/04 16:40:50 (permalink)
Bump.
#7
Sajin
EVGA Forum Moderator
  • Total Posts : 49168
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/04 17:26:29 (permalink)
SightUp
Bump.


Please do not bump threads. Thanks.
 
"Likewise, once you've created your thread, do not "Bump" your thread by creating successive posts to keep it at the top of the post list.  Your thread will be answered in due time, and continually bumping your thread will earn a warning."
 
http://forums.evga.com/EVGA-Forums-Terms-of-Use-m4682.aspx
#8
bcavnaugh
The Crunchinator
  • Total Posts : 38977
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: offline
  • Ribbons : 282
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/04 17:53:51 (permalink)
I have been going through the same issue and found this published list It comes in handy when looking for new Cables.

Associate Code: 9E88QK5L7811G3H


 
#9
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/04 17:58:38 (permalink)
SightUp
I am a little confused. I spent 30 dollars on cables that are VESA certified with the impression that this would fix my issues. Why did I just spend 30 dollars on cables that don't help fix my issue?


Yes, that's what you get trusting the internet 
 
Not sure why that was suggested, perhaps they did not properly read your question.
 
DP is an active connection, unlike VGA, when you turn off the monitor the computer knows it disconnected and removes it from the usable displays (VGA will just keep outputting to non-existent monitor). The feature is called hot plug detection, and/or DDC/CI.
 
This is fixable in a number of ways. Ideally, your monitor has a setting in it's OSD to disable DDC/CI (might be called something else based on monitor manufacturer.) Next best option would probably be this: https://sites.google.com/site/ebobster/stuff/displayportblanking
 
And finally, you can use SW to restore the windows to where they were: http://www.ninjacrab.com/persistent-windows/
 
Informative thread here: http://superuser.com/questions/630555/turning-displayport-monitor-off-disables-monitor-completely
 
Good luck.
 
tl;dr this has nothing to do with the cables. EVGA tech support should really know better ;)
#10
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 01:25:01 (permalink)
Sajin
SightUp
Bump.


Please do not bump threads. Thanks.
 
"Likewise, once you've created your thread, do not "Bump" your thread by creating successive posts to keep it at the top of the post list.  Your thread will be answered in due time, and continually bumping your thread will earn a warning."
 
http://forums.evga.com/EVGA-Forums-Terms-of-Use-m4682.aspx




Excuse me. I bought a very expensive EVGA product and have come here to post for support thinking it might be an issue pertaining in someway to the video card.  I get support from an EVGA employee, which is great, but come to find out that the support I recieved from the EVGA employee was completely wrong evidently. I spent money because of him and come to find out, I didn't need to. He might as well have stolen the money right out of my wallet. I expect an answer!
 
m0demb0y
SightUp
I am a little confused. I spent 30 dollars on cables that are VESA certified with the impression that this would fix my issues. Why did I just spend 30 dollars on cables that don't help fix my issue?


Yes, that's what you get trusting the internet 
 
Not sure why that was suggested, perhaps they did not properly read your question.
 
DP is an active connection, unlike VGA, when you turn off the monitor the computer knows it disconnected and removes it from the usable displays (VGA will just keep outputting to non-existent monitor). The feature is called hot plug detection, and/or DDC/CI.
 
This is fixable in a number of ways. Ideally, your monitor has a setting in it's OSD to disable DDC/CI (might be called something else based on monitor manufacturer.) Next best option would probably be this: https://sites.google.com/site/ebobster/stuff/displayportblanking
 
And finally, you can use SW to restore the windows to where they were: http://www.ninjacrab.com/persistent-windows/
 
Informative thread here: http://superuser.com/questions/630555/turning-displayport-monitor-off-disables-monitor-completely
 
Good luck.
 
tl;dr this has nothing to do with the cables. EVGA tech support should really know better ;)




Thank you very much! I will dive into this and post my results.
post edited by SightUp - 2016/10/05 01:35:50
#11
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 01:32:29 (permalink)
To clarify @m0demb0y, I have two ASUS MX27AQ's. I open the menu > System Setup > OSD Setup > DDC/CI > ON/OFF. Which one do I want both of these monitors to be set to? ON or OFF?
 
I do not think I should have to install any extra software to fix this problem. I want to try everything else before I try the Persistent Windows program.
 
If the DDC/CI fix doesn't work, I will try the other DP blanking fix next.
 
#12
Sajin
EVGA Forum Moderator
  • Total Posts : 49168
  • Reward points : 0
  • Joined: 2010/06/07 21:11:51
  • Location: Texas, USA.
  • Status: offline
  • Ribbons : 199
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 10:12:30 (permalink)
SightUp
Excuse me. I bought a very expensive EVGA product and have come here to post for support thinking it might be an issue pertaining in someway to the video card.  I get support from an EVGA employee, which is great, but come to find out that the support I recieved from the EVGA employee was completely wrong evidently. I spent money because of him and come to find out, I didn't need to. He might as well have stolen the money right out of my wallet. I expect an answer!

I completely understand. You must still follow the forum rules.
#13
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 10:21:41 (permalink)
SightUp
Which one do I want both of these monitors to be set to? ON or OFF?
 

Off is what you want. That might fix it by itself if you get lucky, more likely you will have to turn that setting off then use the EDID from a file trick here: https://sites.google.com/site/ebobster/stuff/displayportblanking
 
Turning off DDC/CI will prevent the monitor from telling the computer its EDID info, and loading that EDID info manually from a file makes the computer think the monitor is always there (as the file is always there).
 
And don't be mad at EVGA support, tech support is hard and they are doing their best. Next time they will know.
#14
bcavnaugh
The Crunchinator
  • Total Posts : 38977
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: offline
  • Ribbons : 282
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 10:35:42 (permalink)
m0demb0y
SightUp
Which one do I want both of these monitors to be set to? ON or OFF?
 

Off is what you want. That might fix it by itself if you get lucky, more likely you will have to turn that setting off then use the EDID from a file trick here: https://sites.google.com/site/ebobster/stuff/displayportblanking
 
Turning off DDC/CI will prevent the monitor from telling the computer its EDID info, and loading that EDID info manually from a file makes the computer think the monitor is always there (as the file is always there).
 
And don't be mad at EVGA support, tech support is hard and they are doing their best. Next time they will know.


I only see Workstation Settings on my Quadro Cards and not on any of my GeForce Cards.

Associate Code: 9E88QK5L7811G3H


 
#15
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 10:54:32 (permalink)
bcavnaugh
 
I only see Workstation Settings on my Quadro Cards and not on any of my GeForce Cards.

How correct you are. Bloody Nvidia. Ok I think it is still doable on Geforce cards just a bit more involved.
You can override the default EDID with a reg key and INF file: https://msdn.microsoft.com/en-us/library/windows/hardware/jj133967(v=vs.85).aspx
And this tool can read out the current EDID: http://www.tucows.com/preview/58594
 
#16
bcavnaugh
The Crunchinator
  • Total Posts : 38977
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: offline
  • Ribbons : 282
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 11:01:22 (permalink)
m0demb0y
bcavnaugh
 
I only see Workstation Settings on my Quadro Cards and not on any of my GeForce Cards.

How correct you are. Bloody Nvidia. Ok I think it is still doable on Geforce cards just a bit more involved.
You can override the default EDID with a reg key and INF file: https://msdn.microsoft.com/en-us/library/windows/hardware/jj133967(v=vs.85).aspx
And this tool can read out the current EDID: http://www.tucows.com/preview/58594



Not an easy task for most users to complete, but thanks for that MSDN Link.

Associate Code: 9E88QK5L7811G3H


 
#17
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 11:11:39 (permalink)
bcavnaugh
Not an easy task for most users to complete, but thanks for that MSDN Link.


Yup, easiest by far is to just use the software for it: http://www.ninjacrab.com/persistent-windows/
#18
bcavnaugh
The Crunchinator
  • Total Posts : 38977
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: offline
  • Ribbons : 282
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 12:05:44 (permalink)
m0demb0y
bcavnaugh
Not an easy task for most users to complete, but thanks for that MSDN Link.


Yup, easiest by far is to just use the software for it: http://www.ninjacrab.com/persistent-windows/


This is good to know, but I know the Green Users will not like this tool.

Associate Code: 9E88QK5L7811G3H


 
#19
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 12:39:32 (permalink)
What terrible service from the mods. Still the mod who tells me to go buy something extra I don't even need to fix my problem hasn't responded and instead of helping the other mods just complain I bump a thread that needs to discussed as others have the issue. Ridiculous.
 
@bcavnaugh, did you get it working?
 
@m0demb0y, how do I open the reader? After uncompressing the double compressed file, there isn't an executable that I can see.
#20
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 17:13:12 (permalink)
bcavnaugh
 
This is good to know, but I know the Green Users will not like this tool.



Green Users? Not sure what you mean.
#21
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/05 17:15:14 (permalink)
SightUp
 
@m0demb0y, how do I open the reader? After uncompressing the double compressed file, there isn't an executable that I can see.




Oops sorry I put the wrong link in. This is the one you want: http://www.tucows.com/preview/329441
#22
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/06 02:38:34 (permalink)
m0demb0y
SightUp
 
@m0demb0y, how do I open the reader? After uncompressing the double compressed file, there isn't an executable that I can see.




Oops sorry I put the wrong link in. This is the one you want: http://www.tucows.com/preview/329441


I am sorry but I am still not seeing an .exe.
#23
bcavnaugh
The Crunchinator
  • Total Posts : 38977
  • Reward points : 0
  • Joined: 2012/09/18 17:31:18
  • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
  • Status: offline
  • Ribbons : 282
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/06 09:41:27 (permalink)
m0demb0y
bcavnaugh
 
This is good to know, but I know the Green Users will not like this tool.



Green Users? Not sure what you mean.


Google The First Item Listed

Associate Code: 9E88QK5L7811G3H


 
#24
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/06 11:48:12 (permalink)
bcavnaugh
 
Google The First Item Listed




http://mableygreen.org/  even more confused now. 
#25
somethingc00l
EGC Admin
  • Total Posts : 752
  • Reward points : 0
  • Joined: 2009/03/14 13:44:57
  • Status: offline
  • Ribbons : 11
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/06 11:49:55 (permalink)
SightUp
 
I am sorry but I am still not seeing an .exe.




Hmm, not sure what to tell you, when I download that I get a zip file with one file inside, Phoenix.exe
#26
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/06 17:55:32 (permalink)
m0demb0y
SightUp
 
I am sorry but I am still not seeing an .exe.




Hmm, not sure what to tell you, when I download that I get a zip file with one file inside, Phoenix.exe


Alright! I downloaded it again and got a completely different file.
 
Once I open Phoenix.exe what should I do?
#27
MDeckerM
FTW Member
  • Total Posts : 1799
  • Reward points : 0
  • Joined: 2015/09/21 17:32:43
  • Location: RwlRwlRwlRwl
  • Status: offline
  • Ribbons : 8
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/09 20:59:21 (permalink)
Hello,

Currently display port has no EDID read during standby or power saving monitor modes.

That means that the OS will automatically drop the resolution to 800x600 when your monitor is off or goes into a stand by state.

Once its woken up the display port receives the EDID information and will then correctly adjust the desktop to the correct resolution however the application windows will remain in a 800x600 size.
 
Another side effect of this is having icons and applications switch between different displays no matter what display is set to primary.

Perhaps in the future drivers or the actual input will support stand by EDID reading however at this time it is unavailable.

Please let us know if there is anything else we can assist you with in regard to your EVGA products by contact support at support@evga.com or 888-881-3842 for further assistance.


#28
ty_ger07
Insert Custom Title Here
  • Total Posts : 21174
  • Reward points : 0
  • Joined: 2008/04/10 23:48:15
  • Location: traveler
  • Status: online
  • Ribbons : 270
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/09 22:29:30 (permalink)
SightUp
What terrible service from the mods. Still the mod who tells me to go buy something extra I don't even need to fix my problem hasn't responded and instead of helping the other mods just complain I bump a thread that needs to discussed as others have the issue. Ridiculous.



Mods and techs aren't the same thing.  You received advice from tech support.  Tech support is an EVGA employee who is paid to offer support.  Moderators aren't employees and are just people like you and me who aren't paid anything and are trusted to try to help police the forum from home.  The moderator is just trying to enforce the rules.

ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
My EVGA Score: 1546 • Zero Associates Points • I don't shill

#29
SightUp
New Member
  • Total Posts : 19
  • Reward points : 0
  • Joined: 2012/05/24 08:10:30
  • Status: offline
  • Ribbons : 0
Re: Issues with second and third monitor keeping windows on it when monitor is turned back 2016/10/10 01:48:31 (permalink)
Since I can now "bump" this thread because I am going to respond to your post, that rule doesn't make sense. Say for example, I come, I register, and I post. Me and my post slips through the cracks and does not get answered. There are several people on any active forum that do not visit the forum daily or semi daily, and then on top of that visit the right section so my thread is noticed by the one person who has an answer for you. There are two things I can do then without breaking rules it would seem. The first thing would be to make a new thread about the same subject slightly worded differently after your first subject got hidden in the second or third page of threads every few days until someone smart enough addressed it. The second would be making an account on your phone with a different email you own, so the mods cannot track your IP, and post on your own thread, "I am wondering this two." Then that allows me to go ahead and respond, "Hey X, did you find a fix?" and you would keep doing minuscule conversation until that one person chimes in. To much work to find an answer when a simple "bump" would suffice. Once the answer if actually found, then a mod can go in and clean up the thread that way the search function might actually have a purpose on these forums. People who come to this subsection of the forums who are following the rules posted, who aren't interested in sticking around just want a quick answer and they're gone. It doesn't make since that the person who needs help, who purchased an EVGA product, should jump through hoops to get said help. I even put in a ticket about this prior to making this thread asking for help. I didn't get any real answers. I think it may have been even a canned message. I do not recall precisely as I have literally emailed about 5-10 different companies about this issue. Even though I am not overly happy with EVGA right this very moment, I will still buy their products and recommend them to other people for the moment.
 
Anyways, I am still needing assistance with this if anyone cares to chime in and tell me what they did to fix it or what settings they might have that I do not.
 
(after proof reading I realize I go from 1st person to 2nd person narrative through some of that. Sorry. I am to tired to edit that though. :P)
#30
Page: 12 > Showing page 1 of 2
Jump to:
  • Back to Mobile