Bexorcist
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Hello,
I recently bought a GTX1070 FTW directly from EVGA Europe but, regarding the VRM temps/faulty capacitators fiasco, I don't trust the GPU anymore. I asked for a refund (payed 485 euro inc. shipping) and they claim to be able to refund me for the ammount of 405 euros, VAT & shipping costs deducted. Is this even legal? I never experienced such situations on Amazon.de or other websites. Under which law are they allow to keep the VAT from a malfunctioning and possibly damaging product?
Also, I tried to contact them through mail, which goes very slow (already 2 days without an answer) so I tried calling customer service Germany 3 times today but there only was a voice ordering me to push the 'star'-button for a callback that obviously didn't come.
I always read that EVGA had great customer support but I think I am an exception because the road with them has been nothing but plain misery!
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:19:54
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Bexorcist
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:21:13
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bcavnaugh
Welcome to the Forum
Mostly.
Why thank you!
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:25:28
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You should still give them a Call on Monday.
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Bexorcist
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:27:03
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bcavnaugh
You should still give them a Call on Monday.
I will, but do you think this is common practise? I never heard of any company deducting VAT while refunding. That's nonsense, imho.
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MSim
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:27:43
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That doesn't seem right for a company to keep VAT when you receive a refund. In the US no company keeps taxes you pay, when you receive a refund.
I would ask to speak to manager about it, if need be reach out to EVGA HQ in the US for help.
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:33:47
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Moat likely Shipping & Re-Stocking Fee.
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Bexorcist
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:35:42
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bcavnaugh
Moat likely Shipping & Re-Stocking Fee.
What do you mean with 'a restocking fee'? When I buy a product and that product does not deliver and has a certain failure rate, I want a refund and a complete one. There is no logical explanation for donating the VAT to EVGA!
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:39:00
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How long have you had this Card?
What is Wrong with this Card?
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nhorn1983
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:41:07
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The question is did yours have an issue or just returning because your scared. If the later of the two they may charge restocking and other fees as your card was/is a perfectly working one and you are returning it as not faulty
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ty_ger07
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:55:37
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nhorn1983
The question is did yours have an issue or just returning because your scared. If the later of the two they may charge restocking and other fees as your card was/is a perfectly working one and you are returning it as not faulty
 +1 Consumer protection isn't very kind on the consumer when it is a matter of the consumer changing their mind.
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baconinabun
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 16:59:26
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companies are able to claim VAT back from there yearly taxes in the EU it's only 25% that they can claim but if your returning the card they can claim back the full 100% because it's a refund, but it looks like they are trying to get a double bubble to themselves by shafting you, and fair enough p&p is a different matter and nothing really you can do about that one, but then you'll see how much the postage is sending it back to them and see if they shafted you to start with when they sent the card out. I'm starting to feel that EVGA might not be the great company i thought it was, no one likes being shafted including EVGA and i would certainly check with your CC company/bank to see where you stand with a refund from them mine take all the information and why you feel that the refund should be made in full less P&P
post edited by baconinabun - 2016/11/25 17:03:28
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Bexorcist
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 17:22:11
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ty_ger07
nhorn1983
The question is did yours have an issue or just returning because your scared. If the later of the two they may charge restocking and other fees as your card was/is a perfectly working one and you are returning it as not faulty
+1
Consumer protection isn't very kind on the consumer when it is a matter of the consumer changing their mind.
It's not a simple matter of "the consumer changing his mind." I bought the card for certain purposes: mild overclocking, silence, low temps ... Suddenly having to flash your BIOS for higher fan curves and applying thermal stickers, both generating extra noise and probably already having damaged certain components and thus shortening the lifespan of the cart, are not exactly "simple mindchangers".
post edited by Bexorcist - 2016/11/25 17:32:51
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MSim
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Re: Is it normal that a refund doesn't include VAT and shipping costs?
2016/11/25 17:41:17
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When it comes to evga.eu nothing surprises me anymore. I have lost count the number customers who feel like second class customers, compared to how US customers are treated and the kind of support they receive.
First of the week give evga a call and dispute them keeping VAT. Ask them to show you a law that allow them to keep VAT on items customers return.
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