Hello,
I recently bought a GTX1070 FTW directly from EVGA Europe but, regarding the VRM temps/faulty capacitators fiasco, I don't trust the GPU anymore. I asked for a refund (payed 485 euro inc. shipping) and they claim to be able to refund me for the ammount of 405 euros, VAT & shipping costs deducted. Is this even legal? I never experienced such situations on Amazon.de or other websites. Under which law are they allow to keep the VAT from a malfunctioning and possibly damaging product?

Also, I tried to contact them through mail, which goes very slow (already 2 days without an answer) so I tried calling customer service Germany 3 times today but there only was a voice ordering me to push the 'star'-button for a callback that obviously didn't come.
 
I always read that EVGA had great customer support but I think I am an exception because the road with them has been nothing but plain misery!
 

bcavnaugh
Welcome to the Forum
Mostly.

Why thank you!

bcavnaugh
You should still give them a Call on Monday.

I will, but do you think this is common practise? I never heard of any company deducting VAT while refunding. That's nonsense, imho.

Most likely Shipping & Restocking Fee.

How long have you had this Card?
What is Wrong with this Card?

nhorn1983
The question is did yours have an issue or just returning because your scared. If the later of the two they may charge restocking and other fees as your card was/is a perfectly working one and you are returning it as not faulty

 +1
Consumer protection isn't very kind on the consumer when it is a matter of the consumer changing their mind.

ty_ger07

nhorn1983
The question is did yours have an issue or just returning because your scared. If the later of the two they may charge restocking and other fees as your card was/is a perfectly working one and you are returning it as not faulty

 +1
Consumer protection isn't very kind on the consumer when it is a matter of the consumer changing their mind.

It's not a simple matter of "the consumer changing his mind." I bought the card for certain purposes: mild overclocking, silence, low temps ...
Suddenly having to flash your BIOS for higher fan curves and applying thermal stickers, both generating extra noise and probably already having damaged certain components and thus shortening the lifespan of the cart, are not exactly "simple mindchangers".

Yes, it is normal per http://eu.evga.com/support/warranty/

EVGA only offers refunds on products purchased directly from EU.EVGA.com within 30 days of purchase and are subject to a 15% restocking fee.

It probably isn't VAT, and is instead a restocking fee.

lol restocking fee lol, i'm sure EVGA(EU) have plenty of returned 1080FTWs sitting in their new shiny warehouse in germany.
 
but i do know where you are coming from, but it's time that situation was addressed by the company that has basically remained silent throughout the 1080 and other cards fiasco, i wouldn't have known about the problems till a friend point me to the article and my card had really bad issues but them i'm the sort of person that doesn't return HW i like to find my own fix

"Hello,

Thank you for the reply, we're glad that we have assist you on the UPS pick up service. No problem and you're we totally understand your frustration, that is reason for assistant with that product and getting a refund. The 1080TI nvidia will be announcing at CES next year, hopefully , with some good news and better performances. It should be a full refund back to you account,  with the VAT without shipping cost. The total should be €402.52 of the refund, If you did not get that much, please do let me know. Please if you have any further questions, feel free to contact us.

Regards,
EVGA "

This was the email I received. Mind you, I payed around 485 when I ordered it. There is no mention of a "restocking fee" at all.

EU allows for 14 days returns on online products, no question asked
amazon extends to 30 days
they can withhold shipping fees, but not VAT

That being said, this is an exceptional case, they simply should have recalled all their cards.
I get that it's within a 10-15c limit, but once you put a card in a mini itx case with bad airflow or ambient temp gets to the operative limit, there's a tangible risk.

correct me if im wrong, but vrms and vram arent temp monitored and power cant throttle accordingly for safety measures.

that's why other manufacturers dont go over 70c on vrms
Plus, a month after, thermal pads have yet to be delivered.

arestavo
No, they really shouldn't have done a recall. The data says so (both prior and post VBIOS and thermal pads). If the VRMs are rated to handle 150C and aren't reached even with an unrealistic torture test prior to the thermal mods, and don't even come remotely close post thermal mods, then you don't do a recall because they are running within specifications.

Read the linked article - the guy took a lot of time to educate the masses to the fact that these explosions are manufacturing defects - which are (unfortunately) normal to every GPU, and every GPU brand, produced since ever.

Yay! So it wasn't initial penny-pinching on thermal pads, its just workmanship and component quality control issues! Wait...

arestavo
Yeaaaaaaaaaaas.

Normal failures of faulty components and not the heat of the VRMs like everyone speculated (insert Heath Ledger losing their minds meme here).

You did READ that article, right?

I don't know what's worse: mild overheating or a batch of faulty capacitators creating a severe case of silicon lottery. U WIN U GO BOOM!
 
...

arestavo
No, they really shouldn't have done a recall. The data says so (both prior and post VBIOS and thermal pads). If the VRMs are rated to handle 150C and aren't reached even with an unrealistic torture test prior to the thermal mods, and don't even come remotely close post thermal mods, then you don't do a recall because they are running within specifications.

Read the linked article - the guy took a lot of time to educate the masses to the fact that these explosions are manufacturing defects - which are (unfortunately) normal to every GPU, and every GPU brand, produced since ever.

http://forums.evga.com/Ga...s-Report-m2587196.aspx

This ^^...+1