How long does it take for EVGA technical team to reply?

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dagiccross
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2016/11/08 12:36:50 (permalink)
It's been 4 days since I submitted last my rma, first I told them what issue I am having, then the guy asked me to submit another one with a rma number. Submitted another one on last Saturday, and the ticket is on 
 

RMA Number: Pending Approval

RMA Received: Pending

Shipped From EVGA: Pending
Cross Ship: Pending Collateral
Shipping Out Option Selected: Ground
Part Number Out: Pending
Next Step: Awaiting Approval

 
What is going on here? I'm going to holiday soon on Christmas if this issue doesn't sort out soon, I am left with a broken card yet warranty is running out too. Can someone here please help?
post edited by dagiccross - 2016/11/08 12:39:13

Forum because of problem
#1

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    MikeBGeyer
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    Re: How long does it take for EVGA technical team to reply? 2016/11/08 13:15:13 (permalink)
    It can take up to 3 business days. If you submitted it Sat. Today is only the second day (business day).


    #2
    kaats
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    Re: How long does it take for EVGA technical team to reply? 2016/11/08 13:46:02 (permalink)
    Same here...
    I submitted a support request to obtain a ticket to RMA my GTX1070... I don't want the 30 days period to end and get a refurbished card...
    #3
    CAxVIPER
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    Re: How long does it take for EVGA technical team to reply? 2016/11/08 13:57:19 (permalink)
    kaats
    Same here...
    I submitted a support request to obtain a ticket to RMA my GTX1070... I don't want the 30 days period to end and get a refurbished card...


    Then call? They have responded to all of my tickets in less than a day but they are probably extremely busy with all the people trying to RMA and get help. 
    #4
    Athena
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    Re: How long does it take for EVGA technical team to reply? 2016/11/08 14:30:08 (permalink)
    I seems to take  few days between messages.  And they are drawing out each part rather than asking for all the info they need from me in one message.
    #5
    EVGATech_ChrisB
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    Re: How long does it take for EVGA technical team to reply? 2016/11/08 14:58:39 (permalink)
    Hi Everyone,
     
    I can confirm that we are responding to tickets as quickly as possible, but please understand that there maybe a little delay and we appreciate everyone's patience.
     



    #6
    kaats
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    Re: How long does it take for EVGA technical team to reply? 2016/11/09 02:05:20 (permalink)
    EVGATech_ChrisB
    Hi Everyone,
     
    I can confirm that we are responding to tickets as quickly as possible, but please understand that there maybe a little delay and we appreciate everyone's patience.
     


    Hi Chris
     
    What if my RMA happens too late? I mean, my 30 days-period ends next week and I don't want a refurbished card... Which date counts? The date I submited the ticket or the date the RMA starts?
    (I'm aware my sentence could be strange as english is not my native language :))
    Thank you
    #7
    kaats
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    Re: How long does it take for EVGA technical team to reply? 2016/11/10 01:04:35 (permalink)
    Sorry to bump this but could I have an aswer to this please?
    #8
    qbvbsite
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    Re: How long does it take for EVGA technical team to reply? 2016/11/10 07:14:27 (permalink)
    I think its just they have a lot on RMA's to go through at the moment. As far as the 30 days. I would assumw it would be the day you requested a RMA, so you would get a new card (not a refurbished one). I'm 2 waiting for RMA approval, though it's only been a day but they are offering free cross shipping so I don't mind waiting.
    #9
    kaats
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    Re: How long does it take for EVGA technical team to reply? 2016/11/10 08:57:22 (permalink)
    qbvbsite
    I think its just they have a lot on RMA's to go through at the moment. As far as the 30 days. I would assumw it would be the day you requested a RMA, so you would get a new card (not a refurbished one). I'm 2 waiting for RMA approval, though it's only been a day but they are offering free cross shipping so I don't mind waiting.


    Thanks for the info
    I've requested RMA, hoping I'll get an unused card. As I live in EU I've to pay collateral (ouch) and shipping. I think I can obtain a refund for the shipping though.
    #10
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