How does warranty service work on evga DG-8 case

Author
Post
Essentials Only Full Version
MSim
Omnipotent Enthusiast
  • Total Posts : 11895
  • Reward points : 0
  • Joined: 2005/05/22 23:13:30
  • Location: Earth
  • Status: offline
  • Ribbons : 28
2016/08/29 17:03:26 (permalink)
How will the warranty work on EVGA DG-8 case. Will customers have to ship the 40lbs+ case for any warranty service or can they request replacement parts. Will customers be charged shipping for any replacement part?
 
 
#1

5 Replies Related Threads
    EVGATech_ChrisB
    Administrator
    • Total Posts : 1685
    • Reward points : 0
    • Joined: 2007/05/14 16:19:27
    • Status: offline
    • Ribbons : 1
    Re: How does warranty service work on evga DG-8 case 2016/08/29 17:51:45 (permalink)
    Hi,
     
    The case itself does not need to be warrantied as all of the components are able to be replaced when it is needed to assist our customers.  If the case is damaged during shipping then it is recommended to work with the place of purchase or the shipper.



    #2
    MSim
    Omnipotent Enthusiast
    • Total Posts : 11895
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 28
    Re: How does warranty service work on evga DG-8 case 2016/08/29 18:46:34 (permalink)
    EVGATech_ChrisB
    Hi,
     
    The case itself does not need to be warrantied as all of the components are able to be replaced when it is needed to assist our customers.  If the case is damaged during shipping then it is recommended to work with the place of purchase or the shipper.


     
    Thanks for the information ChrisB.

    If a customer needs a replacement part, will they have to pay for shipping on it?
    #3
    MSim
    Omnipotent Enthusiast
    • Total Posts : 11895
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 28
    Re: How does warranty service work on evga DG-8 case 2016/08/30 19:20:28 (permalink)
    Should we take the silence as customers have to pay shipping on replacement parts?
     
     
    #4
    Chris21010
    SSC Member
    • Total Posts : 728
    • Reward points : 0
    • Joined: 2006/05/03 07:26:39
    • Status: offline
    • Ribbons : 2
    Re: How does warranty service work on evga DG-8 case 2016/08/30 20:52:28 (permalink)
    well, i'll soon have my new LED strip sent to me. i think it was free of charge but will not know until i get tracking info.


    #5
    EVGATech_ChrisB
    Administrator
    • Total Posts : 1685
    • Reward points : 0
    • Joined: 2007/05/14 16:19:27
    • Status: offline
    • Ribbons : 1
    Re: How does warranty service work on evga DG-8 case 2016/08/31 11:23:14 (permalink)
    Dear MSim,
     
    Of course not, if a part is somehow defective then we will simply ship that part to the customer at no cost to them.
     
    However if the item is physically damaged then this would not be covered under warranty.
     
     
    MSim
    EVGATech_ChrisB
    Hi,
     
    The case itself does not need to be warrantied as all of the components are able to be replaced when it is needed to assist our customers.  If the case is damaged during shipping then it is recommended to work with the place of purchase or the shipper.


     
    Thanks for the information ChrisB.

    If a customer needs a replacement part, will they have to pay for shipping on it?







    #6
    Jump to:
  • Back to Mobile