techsoldier
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Hey guys,
Been a while since I have been on this forum and looking for some help.
Here's the scenario:
Computer freezes at idle, not immediately but eventually it does
Computer will freeze occasionally while playing COH2 or BF4
Sound will continue to after the freeze for a few moments
Have to do a hard reset after freeze
Video stays the same no artifacts or anything unusual
Happens whether I'm on the internet or not
Temperatures all look good
Here's some specs of my machine:
Motherboard: EVGA P67 FTW
Processor: i7 2600k (overclocked to 4.0)
GPU: 2x EVGA GTX670 FTW in SLI
Power: EVGA Supernova 850 G2
OS: Windows 10 x64
Here's what I've done and the issue still continues:
Removed overclock settings and changed to default
Updated GPU Drivers
Updated MB Firmware
Disabled SLI
Switched cards around to different slots
Ran single card setup in different slots
Recently replaced SSD with higher capacity SSD
I've been dealing with this issue for a month now and its finally really getting to me as I'm having to study for my financial licenses online and have to restart the entire computer every time it happens. Looking for some guidance here....
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MDeckerM
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 16:05:52
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Hello,
have you checked to see if you have any Critical Errors logged in your event viewer?
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XrayMan
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 18:03:11
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Moving to General Hardware.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 18:10:51
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Only critical errors are Kernel Power from hard shutdowns after freezing. I was using Skype just about 1.5hr ago and once again it froze. I was talking with my folks and they could still hear and see me while I was frozen but eventually I had to reboot again.
post edited by techsoldier - 2017/02/25 18:13:29
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 18:20:00
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Here's a snapshot of my event log: 
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MDeckerM
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 18:58:24
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It looks like you are getting 6008 before every shutdown. Has this happened on all your nvidia driver versions?
Also, you said you have tested with only 1 card installed. Did you test each card individually?
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 19:32:51
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Yes, tested card individually and in different slots. No change. Thinking I'll try to roll back the drivers a few months. Currently using 376.33
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 21:08:50
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Rolled back drivers to 375.70 after doing a clean sweep with Display Driver Uninstaller and I'm still getting freezes. Wondering if this could be a PS issue even though its only 6 months old.
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MDeckerM
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 21:21:41
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It could definitely be a PSU issue. Is your PSU and EVGA unit?
It would be wise to check on your 12v rail to make sure your power supply is healthy. Many motherboard manufacturers put a voltage monitor into their BIOS options, usually under the hardware monitor section.
The 12v rail should read between 11.4v and 12.6v (+/- 5% of the rail's rating). It should be stable, with little to no fluctuations.
A slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds.
A fluctuation higher than .1v, or more often than every 10 seconds could be an indication of an issue with the 12v rail, and you should consider having your power supply tested or replaced.
These readings are taken at an idle state, and may not indicate a more severe issue that occurs when the system is under load.
Please let us know.
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 21:45:37
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PS is indeed an EVGA unit. Bought it just 5-6 months ago. Here is a video showing the voltage changes, the high being 12.125 to the lowest 11.978 on occasion. 
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 22:07:44
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RainStryke
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/25 23:56:29
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What RAM do you have? (Part number)
If you have X.M.P. RAM you can just set the profile.
Main PC | Secondary PC
Intel i9 10900K | Intel i7 9700KMSI MEG Z490 ACE | Gigabyte Aorus Z390 MasterASUS TUF RTX 3090 | NVIDIA RTX 2070 Super32GB G.Skill Trident Z Royal 4000MHz CL18 | 32GB G.Skill Trident Z RGB 4266MHz CL17SuperFlower Platinum SE 1200w | Seasonic X-1250Samsung EVO 970 1TB and Crucial P5 1TB | Intel 760p 1TB and Crucial MX100 512GBCougar Vortex CF-V12HPB x9 | Cougar Vortex CF-V12SPB-RGB x5 3DMark Results:Time Spy|Port Royal
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 06:04:35
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I posted a link of the RAM I'm using in my last post. They are the Corsair Vengence 4gb sticks. SPD at 1333 tested at 1600. It appears all my default settings are set for SPD and I haven't used any of the XMP profiles at all.
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RainStryke
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 06:41:18
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Lol missed that, the screen shots had all my attention.
You should set your X.M.P. profile, that RAM will perform better.
Main PC | Secondary PC
Intel i9 10900K | Intel i7 9700KMSI MEG Z490 ACE | Gigabyte Aorus Z390 MasterASUS TUF RTX 3090 | NVIDIA RTX 2070 Super32GB G.Skill Trident Z Royal 4000MHz CL18 | 32GB G.Skill Trident Z RGB 4266MHz CL17SuperFlower Platinum SE 1200w | Seasonic X-1250Samsung EVO 970 1TB and Crucial P5 1TB | Intel 760p 1TB and Crucial MX100 512GBCougar Vortex CF-V12HPB x9 | Cougar Vortex CF-V12SPB-RGB x5 3DMark Results:Time Spy|Port Royal
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 07:02:47
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Yeah I'll try that. Something is telling me this isn't the source of my freezing though. I guess I could run memtest and see what happens.
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 09:36:23
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So I ran memtest86 and everything checked out fine. Not sure if I want to tackle doing a fresh install of the OS as I have Adobe CS2 (yes i know its old) and its a pain to get it setup to even be able to run since its so outdated not to mention the hassle of having to reinstall everything.
Any suggestions on what other tests I can run?
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Cool GTX
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 10:14:34
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Was the Win10 OS a clean install or did you upgrade on top of your previous OS ?
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 10:25:18
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It was an install on top of my previous OS. I think I installed Windows 10 mid/late last year when it was just pushed onto my computer. Here's a little more info about my drive situation: C: - Crucial 128GB SSD (OS installed) E: - Standard 500GB Storage Drive F: - Samsung 256GB SSD (COH2 and BF4 installed here)
post edited by techsoldier - 2017/02/26 11:02:46
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Cool GTX
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 10:31:49
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I would recommend a Clean install of OS - sometime strange stuff happens only on upgraded PC
Check Device Manager for Errors - and make sure you only loaded 1 set of sound drivers. If your MB has sound and Nvidia driver added its sound driver - this could cause conflicts and locks. I only load the Nvidia GPU driver and the PhysX.
Set your RAM voltage manually in the BIOS, usually gives better stability
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 10:40:48
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Yeah I'm reading how to do a clean install of Windows 10 right now. I know if I go this route I'll likely lose my CS2 Suite but given I don't use it much anymore, the breakup just might have to happen. I have the disks for Windows 8 but it seems I need to create an image disk for Windows 10 if I'm reading this correctly?
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Cool GTX
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 10:53:35
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Yes, I like to use a USB stick. It loads faster than a CD. If your Win 10 install is activated the reinstall should go sooth enough Make sure your BIOS is set to boot from USB 
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 11:06:59
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Do you happen to have a tutorial you have used for the clean install of win10?
Also, I was just looking at my C drive and its a 128GB and I only have about 7GB left of space. Thinking maybe I should just switch my drives and make the Samsung 256GB my new C and buy another Samsung 256GB to act as my game drive. I just cant believe how much space these two games use!
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Cool GTX
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 11:16:48
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You can and should (if Boot drive is small) move all "library files" to a different drive - music, movies, pictures, "my documents", downloads .... will save some room on your Boot drive How to Geek clean Win 10 install Cnet Win10 install Microsoft install Win 10 Tool Use this tool to install a clean copy of the most recent version of Windows 10 Home or Windows 10 Pro, and remove apps that you installed or came pre-installed on your PC. You’ll have the option to keep your personal files. lifehacker Clean reinstall 10
post edited by Cool GTX - 2017/02/26 11:25:31
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sinephase
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 13:28:17
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hey dudes! :)
Just want to suggest running Live Linux from a bootable USB if you really don't want to reinstall windows, and see if the problem still happens there. Also, what's the longest you've left it "frozen" to see if windows could recover from whatever is going on?
The fact that an opinion has been widely held is no evidence whatever that it is not utterly absurd. Bertrand Russell
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bcavnaugh
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/26 13:33:17
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sinephase
hey dudes! :)
Just want to suggest running Live Linux from a bootable USB if you really don't want to reinstall windows, and see if the problem still happens there. Also, what's the longest you've left it "frozen" to see if windows could recover from whatever is going on?
What will Live Linux Give Over Ubuntu for a Windows User?
post edited by bcavnaugh - 2017/02/26 13:36:57
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/27 18:02:44
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Thanks for the links CooGTX As for the length of time leaving the computer to try to recover......I think its been about an hour as I'll not be on the computer and eventually I notice it hasn't gone to sleep. At that point I'll check the computer and its in a frozen state. Usually mouse still works but all programs are non responsive including trying to shutdown from start menu. Before I go deep into reinstalling the OS, I'm currently disconnecting devices one-by-one to see if I experience any freezing. I do have a very old USB Microsoft Joystick I'm questioning but who knows at this point. Trying to cover all scenarios here.
post edited by techsoldier - 2017/02/27 18:04:56
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Sajin
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/27 21:40:26
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Does the freezing occur when in safe mode? Does the freezing occur while inside the bios?
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Julian_Moore_III
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/27 22:26:59
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For some reason this just screams ram to me. Blow out you slots with compressed air and reset your ram, check to see if your heatsink is too tight or has shifted and not applying direct pressure to the heatsink. Check your socket for dust and the back of the cpu. Last time I experienced this it was a bad memory stick and a blue screen wouldn't pop in windows 7.
My kids pc would freeze after a few hours in windows 10 due to a loose heatsink.
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sinephase
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/27 23:23:51
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bcavnaugh
sinephase
hey dudes! :)
Just want to suggest running Live Linux from a bootable USB if you really don't want to reinstall windows, and see if the problem still happens there. Also, what's the longest you've left it "frozen" to see if windows could recover from whatever is going on?
What will Live Linux Give Over Ubuntu for a Windows User?
Live Linux just means to run it from USB (or disc) without installing it AFAIK :P
The fact that an opinion has been widely held is no evidence whatever that it is not utterly absurd. Bertrand Russell
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techsoldier
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Re: Help Wanted: Cannot Isolate Computer Freezing
2017/02/28 07:32:33
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I ran Memtest for 1.5hr and had no errors so not sure that RAM is the issue here.
Funny thing is that last night I unplugged my USB joystick and since then I haven't had a freeze. I'll be doing further testing tonight so see if this is really the issue. Keeping fingers crossed.
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