Zuhl3156
I've never seen that happen. In all fairness since you are requesting RMA replacement for two Kingpin boards, if two identical 780 ti Kingpins aren't available then two 980 Kingpin boards are in order.

+1 
 
Hehe, you would think so but i don't want to have any expectations yet, just wait and see.
 

AWK16

I've never seen that happen. In all fairness since you are requesting RMA replacement for two Kingpin boards, if two identical 780 ti Kingpins aren't available then two 980 Kingpin boards are in order.

 
That would seem to be the only fair thing to do. Lets keep our fingers crossed

The only fair thing to do indeed! You pay extra for all of the extra bells an whistles that come with a Kingpin board. Extra cooling and power phases. 3-way BIOS switch. To give a customer a pair of plain Jane vanilla GTX-970 video boards as replacements because they get better benchmark scores would be a low blow and destroy any confidence I had in EVGA as a company.

Scarlet-Tech

Zuhl3156

AWK16

I've never seen that happen. In all fairness since you are requesting RMA replacement for two Kingpin boards, if two identical 780 ti Kingpins aren't available then two 980 Kingpin boards are in order.

 
That would seem to be the only fair thing to do. Lets keep our fingers crossed

The only fair thing to do indeed! You pay extra for all of the extra bells an whistles that come with a Kingpin board. Extra cooling and power phases. 3-way BIOS switch. To give a customer a pair of plain Jane vanilla GTX-970 video boards as replacements because they get better benchmark scores would be a low blow and destroy any confidence I had in EVGA as a company.

When they received my busted 780ti classified, they tried to send a 980 classified back. I fought that because I didn't want to ship 3 more cards back as well as order 4 brand new blocks. Now, if I still had those blocks, I would at 980ti classifieds, lol.

Since it is a 780ti, not a 780, it should be a 980, not a 970. That keeps the performance the same on both sets of cards.

Yeah, been thinking the same thing. I absolutely will not accept anything I deem less than my 780Ti classified KingPins. I paid premium for those babies.

When I should send GTX780Ti EVGA tried to ignore me and then send me not so stable replacement for my unstable cards.
Now when Pascal show up I will save one nice video and burn that card...I mean not me, my brother from uncle go in school for that and earn sometimes making music spots for singers and he will done much better with professional camera, he fill find better angles and make zoom on details.
I will spit card with Zippo fuel and burn and upload video to stay like that... That would be end of that story and never EVGA again and off course more important than anything people will hear only bad about EVGA from me, negative side, flaws, etc... 

I only ASUS, I'm sorry because I didn't know that ASUS will decide to beat them all with clock with Maxwell series.
Few guys bought in my country 980Ti Matrix, not Gold, normal and two of them say that is stable on around 100MHz over fabric clock.
Both over 80% ASIC... for others I don't know... 
EVGA ruined own status with K|NGP|N cards, people shouldn't look on them as something special and better than Lightening, normal Matrix, etc... they fail with most important things of every premium series, silicon selection... If they fail with that nothing else is important, they could launch card from pure Gold and silver with 20 phases no one serious will pay attention.
They destiny is known, in future because they will not be capable to launch competitive cards to ASUS and when customers stop to pay attention on not important things as 20% higher ASIC 350$ more they will gave up and launch cards with lower clock and sell cards only because good technical support and nothing else. And their glory with Classified series will gone in history and people in Europe will figure out that they don't have single reason to wait EVGA, overprice EVGA, or search something special with EVGA.
I can say only how they treat me, other people could say for them... someone who decide to do that make big favor to ASUS, much bigger than his little brain could understand at this moment at all. 
I'm not jerk, I will not say single lie for EVGA, I will only share their flaws and negative side on best possible way and worse for company profit.
I will warn under clip before anyone made wrong conclusion that EVGA probably invest lot of effort to below average and bad chips pass testing only on fabric clock and nothing else even if they should work on much lower clock. That's not accident when huge number of chips fail on 10MHz over fabric clock, that's optimize by company and they knew very well what will people get. Worse of all because they think that, just like that people should forget on that.
If people in Europe think they will get maybe what they expect 2009-2010 from USA... I'm sorry but you will not find that any more from EVGA.
They thought in one moment that they are bigger than any company and didn't saw that such small company only could survive with good technical support if treat people fair and not ruin their premium class. Now they go on second or third on fourth place as reward, deserve reward. 

It's time to ASUS get reward for their products and their effort to send cards with almost +300 GPU Offset out of box.
And when enthusiast, magazines and events worldwide decide to give reward for technical support not for products than EVGA American part could get maybe something... Not in section performance and quality of hardware. 
I don't know... I will not to make experiments any more... It's good because in right moment ASUS decide to build so much overclock cards and I think that people who search for fast cards out of box no reason any more to pay to EVGA single dollar or euro. Before 2-3 years I would be in serious inferior position with them, but not any more... Now people will need to try hard to overclock their K|NGP|N and Classified cards if they want same clock as mine, and many of them will fall as victims of EVGA on that way.  But I will be there to share with you my destiny and to learn them to forget on EVGA and their overpriced hardware and to buy fastest graphic cards out of box, not some ASIC, and some non sense... Tomorrow someone to ask what is ASIC they need to debate 5h no one know for sure what is that and what ASIC show, and they ask 300$ more not than reference, 300$ more than same model with lower ASIC. 
If EVGA continue to treat people as me their employers could get maybe 2 payment monthly.
One from EVGA and second from ASUS as thanks. 
 

I never owned any video boards by ASUS. All of my monitors are by ASUS and they are all flawless without a single dead or stuck pixel. You know I am loving my MSI boards and you already know that Vlada011 is partial to ASUS. Take your pick. EVGA has the best customer service out of any of them and is why I always chose EVGA before any others.

ASUS is better and more serious company than EVGA and make better motherboards for any purpose and faster graphic cards.
I got used card, I didn't look is it scratch or not only I got used card without protectors on connectors, SLI connector, etc... I send them everything.
They don't even contact me to tell me to keep box of card. Worse kind of not respecting customer.
Because they would rather dig from junkyard than to give me new one. 
And even customer service is not best, ASUS was better before several years in my case than EVGA. I can confirm that always. 
Thing is very simple... If someone think that EVGA is special, they are not. No single reason to wait some of their models and overprice them, import from Germany all over Europe if their stores sell ASUS ROG... I repeat to anyone when someone ask me now for EVGA that's nothing, one big American lie and theater for people who think if they import EVGA they will get binned chips, not they will not get binned chips and they are not some NVIDIA's special partners who get special chips. They are one of 10 companies who have last 2 years maybe most complains on GeForce forum than any other overclocked models. I stay with NVIDIA only because ASUS and because I hope they will make overclocked cards in future... or I would bought Radeon next time if EVGA is symbol of GeForce. I don't need and I don't want such graphics... 

Something rather interesting..
 
Yesterday I called EVGA  (01788 247 298), then options 1, 2, 1 for the RMA guys, just to remind them that I sent two cards that are the same model and I'd like to make sure that the replacements sent are also the same.
Today I called to enquire about an update since my RMA status hasn't been updated yet, it was the same guy I spoke to yesterday, telling me it's still processing (like yesterday).
I dropped and called back again, same guy picked up.
 
Question is does EVGA only have one personnel working at their RMA center in Germany?
I know it's Germany because he asked: "did you ship them to our England branch or did you send it here to Germany".
At this rate I won't get anything back till next week, I mean how long does it take to process whatever it is they're processing.
 
edit:
oohh, 4th time, still the same guy.
 
edit 2:
Called again (5th time) but this time chose the option for technical support, guess what, same guy!!!!

Zuhl3156
It's hard to find good help in Europe?

LOL...!!!!!
There goes my hope of gaming again this weekend.

Oohh, I'm definitely worried about what they'll send back, I'm just trying to push to the back of my mind till the time comes. This is the first time I've RMA-ed anything so I'm really trying to manage my expectations. 

I just read that EVGA technical support give advice to some customers to drop clock below 0 on Classified cards because some games not support overclocking...xexexe... In Witcher 3 reference speed in Tetris work on Classified speed. People should make Clock Profile in different games with EVGA graphics...
No thing is serious, people warn long time ago that NVIDIA graphic cards go on same way as their motherboards, they become not competitive and problematic product where customer  jump from happiness only if they work. Even now on EVGA Forum you will not find people who buy EVGA because they are satisfied with overclocking of their cards, you know that 90% of reason is technical support...
Even NVIDIA no reason to support EVGA, because they didn't respect customers and they didn't build single model without problematic chips...
ASUS have reason to be supported from NVIDIA side because you can see their GeForce models and their Radeon models.
It's very hard someone to buy Radeon when they sell Matrix, Matrix Gold and Strix. All of them work on same speed as K|NGP|N except Gold, Gold is faster than K|NGP|N. Matrix cost 720$ and work on same speed as EVGA K|NGP|N.  
I forgot and Poseidon but they work on lower clock because customers will maybe keep card on Air and she have waterblock and no space for higher speed.
That's reason to someone choose GeForce and to get premium chips, not EVGA sell junk in premium models use situation because customers love and support EVGA and later ignore to replace card, send similar junk as replacement... Such companies should be abandoned and leaved in mud of IT junk, not deserve loyalty, not deserve single dollar, not deserve better chips from NVIDIA.
Only deserve to people listen on all forums constantly bad things about them and to sell cards to people who can't afford better and premium models.
Nobody else is guilty, you know that, they had all conditions to build one premium graphic card model, something special.
But they fail because greed and that will cost them on long distance. They had everything necessary to build best GPU on planet with K|NGP|N series but instead of that they decide to K|NGP|N models become on average series with problems on every models and bunch of unstable cards.
You notice that K|NGP|N graphic cards sound completely different now to market than before 2 years.
That's because they fail to build one premium product as ASUS ARES example and because they want fast to sell very expensive cards to people who expect more. Now customers will look different on future series. Matrix Gold is not much faster than K|NGP|N but difference is on so big clock when 10MHz is same as 100. And what EVGA sold during previous 2 years... I think... only 30-35% of chips could work on same speed as Matrix Gold.
But they cost same. That's same as someone sell you only 30-40% of best K|NGP|N cards, thats Matrix Gold.
 

I think that's it's fair to EVGA move from some of better and respected IT company on place of average company.
And for them is most important USA, they have no power to be competitive with ASUS, even become to send junk to loyal customers and that's fair. Before K|NGP|N graphic card my plan was to strictly stay with EVGA hardware... Real decision to avoid anything from EVGA I got after RMA.
They not hide that USA market is most important for them and we should turn to other companies. 

Mistakes can happen, they are unavoidable  but I see a pattern of some serious grief' that many users going through  within line of EVGA products.
 
Put it this way, a year ago my nephew got himself  Titan black and he never notice until later on (2-3 months later) that the temperature of his card was rising, when I removed his card upon inspection we notice  that the thermal compound was bone dry..well that's OK, that can be overlooked as no one can predict how the thermal compound will react and behave in some situations,  but that was small problem, we notice that the cards VRMs still had the plastic protective film on it, if you look into old posts you will find the details,  so if  it wasn't for the chip temperature rising and me looking in to it, his cards VRMs would have burned
 
Yes, ultimately EVGA would probably replace the card if something wrong would to happen, but with what? another brand new Titan Black! I don't think so , probably with refurbished card that was beat up by someone else and how fair would that be to someone who paid for brand new card, I've seen that happening here in the past and the fact that you have to be digging in your system to correct someone's mistake, or should I say because of  poor QC  so than when they decide to pay for your shipping we should be ecstatic...this shouldn't be happening in the first place, at least not in that scale.
 
I've been watching what is going on here at the forum lately and that's why my confidence in EVGA is degrading. 
 
Everyone is talking about EVGA customer support being #1  well to be honest, that  is up to debate, but  this is only my opinion, so, if occasionally they  decide to go out of their way and give someone more than they would expect, that is the least they can do  to keep their customers loyal after so many problems that obviously is their negligence.
 

I didn't ask to someone pay mi shipping...
I ask to fix their mess because I couldn't play games or RMA until card 100% get in state to customer service replicate problem.
Did they show something to customer see that they feel bad because decide to build such cards? NO!
Did they fix problem? NO!
They only confirm K|NGP|N model with reference clock is not accident and few problematic samples! And only confirm that company build many K|NGP|N cards with very low quality. Maybe they send me some others RMA, who knows... They done such things and people should be ready on that.
My last word for this except video clip I plan to upload and to explain on youtube something about EVGA is that I would treat their products and their new models same as their treat me. 
When new graphics and motherboards show up they will exist for me same as I for their technical support.