AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/25 13:24:08
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I would not except them.........period. That's what I'm talking about EVGA is doing this often and yes, they will try to give you apology it seems from a template..  I honestly thing EVGA is getting worse and worse.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/25 13:37:04
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I've opened a ticket with EVGA and I'll email dominik to let him know. Good part: Package was well protected, lots of foamy stuff. The Asic qualities are 79.9% and 81.9% (real nice) The bad: One of the cards looked flimsy, like it hadn't been reassembled properly (not a deal breaker) Heat Warping (not really a deal breaker but to be frowned upon because I don't think EVGA would've accepted it if my original RMA cards had that) Over heating. (OMFG!!! the temps went through the roof, I couldn't test them for long without doing permanent damage) I still don't have any PC to use and back to square one. h**p://imgur.com/a/4RFDDh**p://imgur.com/bo6Vb3B (I took more pics but no point in uploading them anymore)
post edited by gomson - 2016/01/25 13:51:18
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Zuhl3156
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/25 13:40:13
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The circuit traces in that bottom photo look like they are heat damaged from where I am sitting. It looks like they started to buckle and lift off of the circuit board. It's hard to tell from that pic so I could be wrong.
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AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/25 20:18:23
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If you look really closely, right across from the serial # that you whited out right where I guess your shadow is, small part of PCB looks like its slightly burnt, and its not because of your shadow ether.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 00:20:52
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AWK16 If you look really closely, right across from the serial # that you whited out right where I guess your shadow is, small part of PCB looks like its slightly burnt, and its not because of your shadow ether.
I know... Just waiting on EVGA to get back to me.
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 03:15:39
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Best for removing white residue from paste is cotton swab and Arctic Cleaner. Only need to pay attention cotton can't stay on graphic near hot temperatures. Because EVGA behave like this customers will look on that much worse than some other brands who never had normal technical support. From life time warranty and good technical support for USA after they start to sell products in Europe their technical service and RMA department is worse and worse. And in 80% of cases that feel Europe.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 03:26:21
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Vlada011 Best for removing white residue from paste is cotton swab and Arctic Cleaner. Only need to pay attention cotton can't stay on graphic near hot temperatures. Because EVGA behave like this customers will look on that much worse than some other brands who never had normal technical support. From life time warranty and good technical support for USA after they start to sell products in Europe their technical service and RMA department is worse and worse. And in 80% of cases that feel Europe.
Thanks for the tip but I'm definitely not gonna spend anymore of my time on those cards, EVGA can have them. There's no point since I can't even test them due to the rise in temps. The cards really look like somebody's put them through hell, you literally could tell just by looking at them that they have been properly used.
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 03:40:51
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Who knows how my look, I didn't remove backplate... They are in condition as someone else leave them and my and yours. Never mind.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 03:42:40
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Vlada011 Who knows how my look, I didn't remove backplate... They are in condition as someone else leave them and my and yours. Never mind.
I'm definitely getting that Asus next week, that thing look freaking awesome!!!
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 03:48:15
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I'm guilty. Everyone who say to distributor No I don't want TITAN Black for 800 euro( price was 1000 euro) I will find for me K|NGP|N for 760 euro deserve everything what I survived. Only blind man completely crazy fan boy could say something like that. And other people should learn something absolutely same as I. That's was lesson and for other people. And I will pay because that mistake Pascal show up. That cost me and nerves and gaming and upgrade and I don't know... Yes you should buy ASUS Matrix Platinum, EVGA deserve everything except loyal customers. They deserve to someone buy them when ASUS is not available on some ultra discounts not as first option and don't even to talk someone to wait their card or to import from other countries on similar things. That's losing time and nerves, nothing else.
post edited by Vlada011 - 2016/01/26 03:53:30
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 04:52:56
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Update: Just waiting for EVGA to approve the RMA now. Edit: RMA has been approved, just arranging for a pickup service now.
post edited by gomson - 2016/01/26 05:28:22
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AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 06:06:34
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A lot of people, in fact a lot of times the source itself doesn't realize how much effort the user have to put in order to get what should have been taking care of in a first place, it can be overwhelming, do they acknowledge that.. no and it seems they take less and less pride in their service. Are you sending only one card or both. I hope at the end you archive what should have been done to begin with. Good luck
post edited by AWK16 - 2016/01/26 06:08:43
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 06:26:36
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AWK16 A lot of people, in fact a lot of times the source itself doesn't realize how much effort the user have to put in order to get what should have been taking care of in a first place, it can be overwhelming, do they acknowledge that.. no and it seems they take less and less pride in their service. Are you sending only one card or both. I hope at the end you archive what should have been done to begin with. Good luck
I am definitely sending both cards back, they really do look like they've used and pushed to their limits. Yes they are Kingpin cards and supposed to be able to push them, it doesn't mean I'm "bu-bu the fool" and accept cards that have been used till they are knackered when what I sent them was in beautiful condition aesthetically. Some might say "well as long as it works", I'm sorry but NO, how they look also tells you how good they've been treated. Plus I can't even properly test/use them due to high temps. No matter, RMA has been approved, just still waiting on them to arrange pickup cause I am not paying again to have them shipped back. I haven't lost hope in EVGA yet, it's possible it's just a string of bad luck.
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AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 06:35:28
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it's possible it's just a string of bad luck. Yes its very possible  Keep us posted. Good luck
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/26 06:40:18
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In case anybody's wondering, they sent back a couple of 780ti Kingpins. AWK16
it's possible it's just a string of bad luck. Yes its very possible  Keep us posted. Good luck
Will do mate.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 06:24:45
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Well, that escalated from bad to worse rather quickly.. Attachments are not available: Download requirements not met Attachments are not available: Download requirements not met
Attachment(s)Attachments are not available: Download requirements not met
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AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 06:42:16
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What !
post edited by AWK16 - 2016/01/28 06:46:05
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 07:14:32
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AWK16 What !
Yup..!! Zuhl3156 Yeah, that's not good. Is the SLI bridge seated good?
That was just one card. I didn't test them together at all.
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Zuhl3156
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 07:14:36
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Yeah, that's not good. Is the SLI bridge seated good?
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Zuhl3156
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AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 07:39:53
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It's not the white residue and burnt spots alone that would make you wonder about the cards state, it's what the cards went through before they end up in your possession. This whole RMA replacements by EVGA is getting better and better I know my next cards wont be EVGA next I will try Asus
post edited by AWK16 - 2016/01/28 07:45:07
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 07:44:03
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I read through some of the initial post but didn't see if you said that you ever tried new display cables ?? Possibly all this time it was bad cables or even a bad monitor ??
Intel Core i5-6600K SKYLAKE ~ MSI Z170A-G45 gaming board~ EVGA 1080 FTW ACX 3.0~ G.SKILL Ripjaws V series 16 GB DDR4 3200 ~ CORSAIR Vengeance C-70 Military Green case~ EVGA SuperNOVA 750 Platinum2 PSU~ CORSAIR Force GT 240 Gig SSD~ CORSAIR H80i V2 cooler~ Logitech G502 Proteus Core mouse~ CORSAIR K70 mech. keyboard~ HGST NAS -2TB Hd & 4TB Hd.~ Dell UltraSharp U2412M 24" LED @ 1920 X 1200~ Win 10 x64 STEAM
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AWK16
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 07:48:17
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I read through some of the initial post but didn't see if you said that you ever tried new display cables ?? Possibly all this time it was bad cables or even a bad monitor ?? He said heat was going over the roof, so how would that be cable or monitor issue. The fact is that ether way if thermal paste/pads were bad, old and dry enough to cause the card to go nuts, how did that bypassed EVGAs inspection, what else wasn't checked
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 08:14:40
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aka_STEVE_b I read through some of the initial post but didn't see if you said that you ever tried new display cables ?? Possibly all this time it was bad cables or even a bad monitor ??
I understand what you mean but no it's not the monitor or the cables. The cables are high quality cables for one thing but also, I'm using my rather old laptop in the meantime (since no pc) and the laptop is connected to that same monitor via the same cable. AWK16 is right, the temps and occasional artifacting wouldn't have been a by product of bad cable or monitor. Oohh I forgot to add, that was from one of the gpus, the other one displays fine albeit still overheating, it's never below 82c during game play.
post edited by gomson - 2016/01/28 10:21:45
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EVGATech_ChrisB
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 12:40:14
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Dear gomson, Thank you for the patience that you have shown throughout this process. I can confirm that we are here to assist and that Dominik will continue to work with you to make sure that you are happy with your replacement products and that this process comes to a close quickly. Please do not hesitate to let me know if I can be of any assistance through this process and the same stands for anyone else on this thread that has any concerns with one of our products as we are here to help, if help is needed. chrisb@evga.com gomson
AWK16 A lot of people, in fact a lot of times the source itself doesn't realize how much effort the user have to put in order to get what should have been taking care of in a first place, it can be overwhelming, do they acknowledge that.. no and it seems they take less and less pride in their service. Are you sending only one card or both. I hope at the end you archive what should have been done to begin with. Good luck
I am definitely sending both cards back, they really do look like they've used and pushed to their limits. Yes they are Kingpin cards and supposed to be able to push them, it doesn't mean I'm "bu-bu the fool" and accept cards that have been used till they are knackered when what I sent them was in beautiful condition aesthetically. Some might say "well as long as it works", I'm sorry but NO, how they look also tells you how good they've been treated. Plus I can't even properly test/use them due to high temps. No matter, RMA has been approved, just still waiting on them to arrange pickup cause I am not paying again to have them shipped back. I haven't lost hope in EVGA yet, it's possible it's just a string of bad luck.
post edited by EVGATech_ChrisB - 2016/01/28 13:30:11
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EVGATech_ChrisB
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 13:09:47
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Vlada011, I am sorry that you feel this way as I can confirm that we are here to help you. If you are having a problem with your product then all you would need to do is notify us so that we can work with you to find a resolution. If you can please confirm your shipping address and I can assist with warranty on your product if you are having trouble with stability? I will be awaiting your response email at chrisb@evga.com to assist. Vlada011 I'm same angry now because everything what happen to me as before few months and I will be angry and for few years when I remember that. Not only because I didn't bought ASUS TITAN Black when distributor offer me to sell me when card show up for similar price as 780Ti K|NGP|N... That was my mistake in choice, only mine because my loyalty to EVGA and because I believe that they make something special... Only 50% of people get something special... I didn't even from second time. They gave me open card, they could choose some of better overclocked because they know what they send... But that was to much good for me, I didn't deserve that after so much losing nerves. EVGA mistake is because they was so tricky to optimize card to crash sometimes but not constantly in first moment and because of that I lose chance to repeat everything same as with GTX780 Classified, when I sold that card and pay 250 euro extra for GTX780Ti K|NGP|N... I could done same and selling 780Ti and upgrade to TITAN X, or at least to pay 300-350 euro plus money from 780Ti for GTX980Ti reference before Pascal show up... But I couldn't sell card, I wait to problem become 100% easy to replicate and to EVGA replace.
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Zuhl3156
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 13:34:01
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I have had my share of bad experiences with EVGA video boards especially my GTX-680 boards. To their credit, EVGA did work with me and the two 680 boards I have now have been rock solid for over three years. I have no complaints with the way things turned out for me. I especially appreciate EVGA providing these forums for us where we can relate to others and voice our concerns about our frustrations. At most other forums these threads would be locked but here we can speak freely. Try complaining about anything at MSI and see what happens to you. Good job, EVGA. Please keep these forums alive for us.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 14:44:14
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EVGATech_ChrisB Dear gomson, Thank you for the patience that you have shown throughout this process. I can confirm that we are here to assist and that Dominik will continue to work with you to make sure that you are happy with your replacement products and that this process comes to a close quickly. Please do not hesitate to let me know if I can be of any assistance through this process and the same stands for anyone else on this thread that has any concerns with one of our products as we are here to help, if help is needed. chrisb@evga.com
gomson
AWK16 A lot of people, in fact a lot of times the source itself doesn't realize how much effort the user have to put in order to get what should have been taking care of in a first place, it can be overwhelming, do they acknowledge that.. no and it seems they take less and less pride in their service. Are you sending only one card or both. I hope at the end you archive what should have been done to begin with. Good luck
I am definitely sending both cards back, they really do look like they've used and pushed to their limits. Yes they are Kingpin cards and supposed to be able to push them, it doesn't mean I'm "bu-bu the fool" and accept cards that have been used till they are knackered when what I sent them was in beautiful condition aesthetically. Some might say "well as long as it works", I'm sorry but NO, how they look also tells you how good they've been treated. Plus I can't even properly test/use them due to high temps. No matter, RMA has been approved, just still waiting on them to arrange pickup cause I am not paying again to have them shipped back. I haven't lost hope in EVGA yet, it's possible it's just a string of bad luck.
Hi Chris, Thanks a lot for your input and taking the time to response, both you and dominik, we really appreciate you guys coming to the forums and trying to help sort out our GPU problems. I've sent an email to you regarding that ( chrisb@evga.com ) and I look forward to your reply. Thanks again.
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EVGATech_ChrisB
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/28 15:37:38
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Dear gomson, I have responded to your email and please do not hesitate to let me know if you should need any further support.
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gomson
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Re: Having to RMA 2 780Ti Kingpins, Sad day indeed :-(
2016/01/29 01:53:56
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EVGATech_ChrisB Dear gomson, I have responded to your email and please do not hesitate to let me know if you should need any further support.
Thanks... 
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