EVGA

Having black screen computer crashes due to error code 116 on Witcher 3. Need help.

Author
Psytech
New Member
  • Total Posts : 5
  • Reward points : 0
  • Joined: 2011/07/17 12:22:44
  • Status: offline
  • Ribbons : 0
2015/05/25 22:10:36 (permalink)
I recently bought some new pc parts to update my rig for Witcher 3, including a GTX 980 FTW ACX 2.0 running with the latest drivers.
 
I've been playing Witcher 3 with no problems whatsoever for almost 30 hours, but then I arrived at a cave in the game with some cold weather effects (no spoilers) and it started crashing my computer over and over again in the same spot. After I reset the computer and re-start Windows, the error is always BCCode 116.
 
The computer does not crash when running the 3DMark (demo) tests, any other game, or any other outdoor or indoor place in Witcher 3, it's just here.
 
I've tried setting my fans to max speed and it is not working. I have a suspicion that my current (old) PSU might be the issue, but according to the math I made when I reassembled the rig with the new parts it shouldn't be bothering, and if it was, it would have also failed on other stress tests like 3DMark. It is a Thermaltake Toughpower Cable Management 700W PSU.
 
If you all could give me some advice I would greatly appreciate it.
 
-Alex
#1

15 Replies Related Threads

    sahafiec
    FTW Member
    • Total Posts : 1344
    • Reward points : 0
    • Joined: 2014/07/17 04:15:39
    • Location: Turkey
    • Status: offline
    • Ribbons : 7
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/25 22:55:45 (permalink)
    is your game up to date? there was a patch yesterday, 1.04 I think.

    i5 6600k | z170 m8g | bequiet pure rock | gtx1070 FTW | 2x8gb 2666mhz | 250gb m.2 & 2tb | 650W P2 | Enthoo Pro M Acrylic | pb258q
     
    #2
    Psytech
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2011/07/17 12:22:44
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/25 23:19:04 (permalink)
    It is :(
    #3
    Samsander
    Superclocked Member
    • Total Posts : 113
    • Reward points : 0
    • Joined: 2015/05/21 06:09:28
    • Status: offline
    • Ribbons : 1
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/25 23:33:03 (permalink)
    Welcome to the club, Part 2.
     
    forums.evga.com/Monitor-Signal-Lost-Black-Screen-issue-with-980FTW-ACX-20-m2337715.aspx
    forums.evga.com/GTX-980-FTW-Crashing-m2328875.aspx
    forums.evga.com/GTX-980-FTW-Edition-PC-crash-black-screens-poppingbuzzing-sound-m2330598.aspx
    forums.evga.com/GTX-980-crashing-on-Archage-m2339548.aspx
     
    It's a problem with the GTX980 FTW.
    You can run 3D mark Skydiver to test this. It will crash during the test. If not at first run then after a couple of runs.
    Then downclock the card by 100Mhz and run the benchmark again, it will pass and the games will also stop crashing.
    post edited by Samsander - 2015/05/25 23:35:21
    #4
    Psytech
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2011/07/17 12:22:44
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 07:43:58 (permalink)
    I did the Skydiver test 3 times in a row, and nothing happened, it's only inside the Witcher 3.
     
    Then, I downclocked the card by 105Mhz per the guides, and now it has not crashed at all, and I've been playing for a couple of hours in the same place.
     
    ¿Is it an RMA thing?
     
    #5
    MasterGohan
    Superclocked Member
    • Total Posts : 106
    • Reward points : 0
    • Joined: 2010/11/12 16:20:26
    • Status: offline
    • Ribbons : 1
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 08:02:27 (permalink)
    Psytech
    I did the Skydiver test 3 times in a row, and nothing happened, it's only inside the Witcher 3.
     
    Then, I downclocked the card by 105Mhz per the guides, and now it has not crashed at all, and I've been playing for a couple of hours in the same place.
     
    ¿Is it an RMA thing?
     




    If you can downclock, you're 100% stable downclocked, and you want stability at the rated speeds without mucking with your card.  Then yes it's RMA time sadly, as it's not running stable at EVGA's rated speed / what you paid for.
     
     
    That all said, I do have one more comment to add here.  Factory OC'd cards not running 100% stable, where you find that "one game" that causes the card to lockup seems very common overall (regardless the manufacturer).  Especially whenever new drivers are released that permit pushing the card just a tiny bit harder ... that's all it takes to push you over the limit and break stability.
     
    --It's possible to solve these types of issues with a voltage bump too, but that's only if you're comfortable with that as a solution.  I'm sure that EVGA would be happy to help you with your options.
    post edited by MasterGohan - 2015/05/26 08:08:06
    #6
    wickedwayne
    Superclocked Member
    • Total Posts : 120
    • Reward points : 0
    • Joined: 2015/05/15 03:13:26
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 08:50:33 (permalink)
    MasterGohan
    --It's possible to solve these types of issues with a voltage bump too, but that's only if you're comfortable with that as a solution.  I'm sure that EVGA would be happy to help you with your options.




    Provided your card's voltage control is not hardlocked like the 980 FTW for example.
     
    Only real option here for him, me and everyone else who got a 980 FTW which has black screen issues, is RMA. 
    Of course You need to pray that You actually get one back that works. lol
     
    Read some stories here and there of people already being on their 3rd card through RMA and stuff like that. 
     
     
    Edit: Only just realized that he maybe doesn't have the same issue as me as it seems. If Your PC shut's down completely my bet is on the Power supply being faulty. How old is Your PSU? @Psytech
     
    If Your screen goes black with signal lost and You have to reset Your PC to get it working again its the same issue as me and Your only choice is RMA.
     
    Edit2: What resolution are You playing at? 
    Edit3: Faulty GPU pretty much from what i have found on BCCode 116. RMA it. 
    post edited by wickedwayne - 2015/05/26 09:42:28
    #7
    MasterGohan
    Superclocked Member
    • Total Posts : 106
    • Reward points : 0
    • Joined: 2010/11/12 16:20:26
    • Status: offline
    • Ribbons : 1
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 08:52:43 (permalink)
    wickedwayne
    Provided your card's voltage control is not hardlocked like the 980 FTW for example.



    Wasn't aware, that makes me glad that I didn't opt to get a FTW though.
     
     
    EDIT: Per multiple RMA's, might want to check if you can get a cross-ship setup.  If you express concerns of it perhaps this is something EVGA might consider doing, where you can ship back the replacement rather than your current card and hold onto the current card until you get a working one.
    #8
    wickedwayne
    Superclocked Member
    • Total Posts : 120
    • Reward points : 0
    • Joined: 2015/05/15 03:13:26
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 08:53:43 (permalink)
    MasterGohan
    wickedwayne
    Provided your card's voltage control is not hardlocked like the 980 FTW for example.



    Wasn't aware, that makes me glad that I didn't opt to get a FTW though.




    Oh You have no idea what a crappy bullet You dodged. :D
    I wish i hadn't bought it but i thought "hey its only 20€ more so, why not?" :\
     
    MasterGohan
     
    EDIT: Per multiple RMA's, might want to check if you can get a cross-ship setup.  If you express concerns of it perhaps this is something EVGA might consider doing, where you can ship back the replacement rather than your current card and hold onto the current card until you get a working one.


     
    I will keep that in mind, thanks. Still on my original purchase though. Will cross RMA early next week.
    No money for it until then.
    post edited by wickedwayne - 2015/05/26 08:58:51
    #9
    MasterGohan
    Superclocked Member
    • Total Posts : 106
    • Reward points : 0
    • Joined: 2010/11/12 16:20:26
    • Status: offline
    • Ribbons : 1
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 09:00:25 (permalink)
    wickedwayne
    MasterGohan
    wickedwayne
    Provided your card's voltage control is not hardlocked like the 980 FTW for example.



    Wasn't aware, that makes me glad that I didn't opt to get a FTW though.




    Oh You have no idea what a ****ty bullet You dodged. :D




    Sounds like it, LOL.
     
    But yeah every factory OC'd card that I've ever bought has been unstable [at stock voltage & clocks] in some game until I've done 1-2 RMA's of it.
     
     
    -The worst luck that I've ever had was with one of my ASUS 580's, because I didn't go the cross-ship route and it took them "8 weeks" to return me a replacement, after forgetting to ship it twice and telling me that they already did ship it.  The game that caused me troubles back then was Metro 2033 (OF COURSE).
     
    I pretty much didn't RMA my two EVGA 580's (3-way SLI'd with the ASUS), and instead opted to give them a tiny voltage bump.  Metro was the only game that ever gave me issues with the 580's.
    #10
    wickedwayne
    Superclocked Member
    • Total Posts : 120
    • Reward points : 0
    • Joined: 2015/05/15 03:13:26
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 09:12:13 (permalink)
    MasterGohan
     
    Sounds like it, LOL.
     
    But yeah every factory OC'd card that I've ever bought has been unstable [at stock voltage & clocks] in some game until I've done 1-2 RMA's of it.
     
     
    -The worst luck that I've ever had was with one of my ASUS 580's, because I didn't go the cross-ship route and it took them "8 weeks" to return me a replacement, after forgetting to ship it twice and telling me that they already did ship it.  The game that caused me troubles back then was Metro 2033 (OF COURSE).
     
     
    I pretty much didn't RMA my two EVGA 580's (3-way SLI'd with the ASUS), and instead opted to give them a tiny voltage bump.  Metro was the only game that ever gave me issues with the 580's.




    The only other real issue i had with graphics cards up until now was with and MSI680 Lightning. It was pretty much the same issue as OP had. Played Guild Wars 2 for hours and everything ran fine until i came to a boss fight in a huge cave. After i defeated it a in-engine cutscene would play and every time 5 seconds into it my PC would crash. Turned out to be the PSU for me.
     
    I also had to adjust the voltage on that card from the get go to get it stable so yeah. I happens often with Factory OC's but not being able to adjust voltages to be able to do something about just drives me nuts and makes no sense to me why they would restrict that.
    #11
    Samsander
    Superclocked Member
    • Total Posts : 113
    • Reward points : 0
    • Joined: 2015/05/21 06:09:28
    • Status: offline
    • Ribbons : 1
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 11:23:46 (permalink)
    We need a BIOS update for the GTX980 FTW that fixes the voltages and all that fancy VRM protection that probably kicks in to soon. But doesn't look like EVGA is interested in solving this issue. People are getting second and third cards after RMA with same issue.
    EVGA I think it's time to do something about this.
    #12
    bob16314
    Omnipotent Enthusiast
    • Total Posts : 8048
    • Reward points : 0
    • Joined: 2008/11/07 22:33:22
    • Location: Planet of the Babes
    • Status: online
    • Ribbons : 761
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/05/26 12:14:54 (permalink)
    It's not just EVGA..Gigabyte and others are having issues too, especially with GTA V and Witcher 3..Probably due to game coding/driver issues..Doubt there's an inherent issue with some 900 series cards because other card series are having a few issues too and ManuelG says (NVIDIA Customer Care) in post #479 "We discovered a couple of issues in regards to Kepler GPUs and are working on driver updates", and that was on May 25 even after 352.86 was released on May 18..You can poke around in the GeForce Forums and the game developers support websites/forums where some possible fixes are mentioned here and there..Search..I wouldn't rush into an RMA just yet (unless it's pretty certain the card is borked) and then come to find out it's a driver/game issue..Maybe go back and try an older driver (maybe one from sometime last year) after uninstalling with Display Driver Uninstaller (DDU), then a Custom (Advanced) install of only PhysX along with the Graphics Driver.
    post edited by bob16314 - 2015/05/26 12:23:28

    * Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * 
     
    "Whatever it takes, as long as it works" - Me
     
     
     
    #13
    Psytech
    New Member
    • Total Posts : 5
    • Reward points : 0
    • Joined: 2011/07/17 12:22:44
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/06/02 05:09:54 (permalink)
    Any chance the new driver fixes anything?
    #14
    bdary
    Omnipotent Enthusiast
    • Total Posts : 10330
    • Reward points : 0
    • Joined: 2008/04/25 14:08:16
    • Location: Florida
    • Status: online
    • Ribbons : 116
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/06/02 06:06:42 (permalink)
    Psytech
    Any chance the new driver fixes anything?


    I played W3 for a good 4 hours yesterday with the new (latest) driver and had two TDR's.  So this driver doesn't seem to be much (if any) better than the last one in that regard.


     
     
     
     
     
     
     
     
     
    #15
    Antizm
    New Member
    • Total Posts : 28
    • Reward points : 0
    • Joined: 2015/05/24 21:41:56
    • Status: offline
    • Ribbons : 0
    Re: Having black screen computer crashes due to error code 116 on Witcher 3. Need help. 2015/06/02 07:26:07 (permalink)
    You're problem started here... "GTX 980 FTW"
    #16
    Jump to:
  • Back to Mobile