Re: Guest RMA Question
2016/06/27 06:32:19
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Correct, a Guest RMA uses the date we shipped the product from our warehouse. If it is a product that was RMA'd before, it uses the original product's ship date. A Guest RMA does not take into consideration any dates from an invoice or receipt, as it is primarily designed for use by second-hand owners who wouldn't have a valid invoice. That said, anyone within the transferable warranty period from the date we shipped the product to the store can use the Guest RMA service.
If you are the original owner with a valid invoice or receipt, you can claim the full warranty period by registering your product and uploading a copy of the invoice to your account. Without the invoice for proof of purchase, we will also use the shipping date to determine the warranty period until a valid invoice is uploaded.
As Garrett said, there can be issues, usually involving people entering the wrong serial number, that can give false dates. If there's ever a concern as to the warranty period, please contact us directly via phone or email and we'll be happy to sort it out.