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Getting strange video distortion when using GTX 1080, but not when using CPU graphics.

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diftow
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2016/08/29 20:45:56 (permalink)

 
I wiped my old install of Windows 10, reinstalled over it. The issue is still happening.

This is looking more and more like a hardware issue, but I want to make sure before I open an RMA.

The distortion is only with .MP4 video as far as I know.

I don't get distortion elsewhere. MP4 videos seem to run fine in VLC media player and Quicktime, but not in Firefox, Chrome, & Windows Media Player.

But like I said, if I disable my GPU & use the CPU for graphics, the issue goes away everywhere, so it has something to do with the GPU.

Not sure if it's a driver issue, or hardware issue, but I have reinstalled the driver so many times. I've tried the latest, and the previous driver.
----------
I also experienced another issue related to the GPU. When using HDMI audio, distortion in that as well, especially when doing graphically intense things, like 3D modelling.
post edited by diftow - 2016/08/29 20:50:54
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    Sajin
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 20:58:19 (permalink)
    Which 1080 do you have?
    #2
    MDeckerM
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 21:03:35 (permalink)
    Hello,

    There could be some issues with your current or past driver installation. I would completely wipe the drivers with a program called DDU (display driver uninstaller) which you can download here:
     
    http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

    If you ever had an AMD card in your system I would also use the tool to wipe the AMD drivers as well.

    After running the program and removing all your current display drivers re-install the most up to date graphics drivers (you can download them at geforce.com or evga.com) and see if the issue persists.



    #3
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 21:29:17 (permalink)
    EVGATech_MDecker
    Hello,

    There could be some issues with your current or past driver installation. I would completely wipe the drivers with a program called DDU (display driver uninstaller) which you can download here:
     
    http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

    If you ever had an AMD card in your system I would also use the tool to wipe the AMD drivers as well.

    After running the program and removing all your current display drivers re-install the most up to date graphics drivers (you can download them at geforce.com or evga.com) and see if the issue persists.



    I reinstalled Windows 10. That means everything was wiped completely, so this is redundant, but thanks anyway.

    Sajin
    Which 1080 do you have?


    Part Number: 08G-P4-6183-KR

    #4
    Sajin
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 21:31:02 (permalink)
    diftow
    Part Number: 08G-P4-6183-KR


    Try running the card in debug mode (#3 listed here) to see if it helps resolve the issue.
    #5
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 22:12:45 (permalink)
    Sajin
    Try running the card in debug mode (#3 listed here) to see if it helps resolve the issue.



    So I've put it into Debug mode, and still distortion.




    I ran videos on system graphics perfectly fine for hours. Switched back to the GPU and the distortion was back immediately, even with debug mode on.

    I'm actually RMAing this card now. It isn't the only issue I've had, like I said, also have had audio problems when using HDMI audio from the GPU (no issues from onboard sound or blue yeti)

    I'm guessing I got a card with a defect due to ordering it when they were in high demand. A lot of rushing to fill orders, this one didn't get a thorough QA test or something along those lines.
    post edited by diftow - 2016/08/29 22:15:19
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    The Hoorider
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 22:46:18 (permalink)
    What psu are you using?rest of system specs?



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    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/29 23:06:54 (permalink)
    The Hoorider
    What psu are you using?rest of system specs?



    PSU = EVGA 850 GQ
    Motherboard = ASUS Z97-A
    CPU = Intel i7 4790k
    RAM = Corsair Vengeance DDR3 1866 (32 GB)
    SSD = Samsung Evo 840
    CASE = Antec Nine Hundred
    OS = Windows 10 Pro 64 bit - Build 1607

    My problems began when I upgraded from my GTX 580 to the 1080.

    The assumption was that leftover drivers from the 580 were causing issues. I did a clean up & reinstalled drivers; didn't resolve it.

    I finally wiped my entire SSD & reinstalled Windows to eliminate all possible conflicts; issue persisted.

    If this was a driver issue with Nvidia or Windows 10, everyone would be suffering & not just me.

    Clearly it is a hardware issue, so I'm doing a cross-ship RMA. I feel like I've exhausted all other options.

    I am pleased I have this option under a 3 year warranty. It won't cost me anything so I'm not going to complain.

    I will say though, I've experienced more defective products in 2 years, than the previous 15 years; the result of cheap parts & slavery.
    post edited by diftow - 2016/08/29 23:43:45
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    CNCRaymond
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 00:06:30 (permalink)
    I hope that they are sending you a NEW IN THE BOX card and not a refurbished one.  Believe me when I say you don't want to go down that road. It took me almost a year to finally get a card that worked.  Good luck. 

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    CoercionShaman
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 07:51:40 (permalink)
    I know you said you are going to RMA, and I don't argue that decision, but did you check your NVIDIA panel settings for the two browsers and hardware acceleration settings within the browsers?
     
    Are you on the latest Firefox and Chrome?  The Anniversary build has caused a few issues, so just asking.
     
     

    What use is knowledge if there is no understanding?~Stobaeus
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    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 08:04:21 (permalink)
    CoercionShaman
    I know you said you are going to RMA, and I don't argue that decision, but did you check your NVIDIA panel settings for the two browsers and hardware acceleration settings within the browsers?
     
    Are you on the latest Firefox and Chrome?  The Anniversary build has caused a few issues, so just asking.


    The issue existed before I upgraded. I only upgraded because I thought it might resolve the issue. I've tried enabling and disabling hardware acceleration & it makes no difference.
    The issue only goes away when I completely disable my GPU & connect my monitor to my onboard/integrated graphics.

    CNCRaymond
    I hope that they are sending you a NEW IN THE BOX card and not a refurbished one.  Believe me when I say you don't want to go down that road. It took me almost a year to finally get a card that worked.  Good luck.


    Unfortunately what I have right now isn't worth keeping. I spent $650 on this card, I expect video and audio to be perfect. Video & audio playback is as basic as you can get & should never be an issue for such an expensive high-end card. It is beyond unacceptable.

    My GTX 580 is installed in my mother's desktop now, with Windows 10. She has none of these issues.
    An old laptop I use that is upgraded to Windows 10, has none of these issues.

    This is only happening with my GTX 1080 & appears to be isolated.
    post edited by diftow - 2016/08/30 08:12:37
    #11
    CoercionShaman
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 08:14:43 (permalink)
    Try the driver released today, just in case.
     
    [372.54] Corruption when certain standard definition videos are upscaled to full screen after driver update. [1801496]

    What use is knowledge if there is no understanding?~Stobaeus
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    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 08:21:08 (permalink)
    CoercionShaman
    Try the driver released today, just in case.
     
    [372.54] Corruption when certain standard definition videos are upscaled to full screen after driver update. [1801496]



    As I was upgrading.


    I have noticed whenever I do a driver update, clean install, the screen goes black much longer than usual & in this case it crashed. I've had many GPUs.
    #13
    CoercionShaman
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 08:23:59 (permalink)
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.
     

    What use is knowledge if there is no understanding?~Stobaeus
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    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 08:48:40 (permalink)
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I did that just now, and not fixed. GPU is bad :/


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    CoercionShaman
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:03:07 (permalink)
    Was worth a try.  Best of luck on the RMA.  Be sure to report back on the thread if it is resolved with the new card.  I'm sure you would have if it wasn't.

    What use is knowledge if there is no understanding?~Stobaeus
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    bcavnaugh
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:12:01 (permalink)
    diftow
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I did that just now, and not fixed. GPU is bad :/




    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.
    post edited by bcavnaugh - 2016/08/30 09:17:31

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    #17
    CoercionShaman
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:17:17 (permalink)
    bcavnaugh
     
    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.




    The cable only caused a problem on video in the your browsers?  Interesting.  He did say he had issues with HDMI audio.  Maybe the transfer on those is too much for that cable.

    What use is knowledge if there is no understanding?~Stobaeus
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    bcavnaugh
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:21:58 (permalink)
    CoercionShaman
    bcavnaugh
     
    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.




    The cable only caused a problem on video in the your browsers?  Interesting.  He did say he had issues with HDMI audio.  Maybe the transfer on those is too much for that cable.


    No it also had the issue when watching DVD or Blu-Ray Movies and even Mpeg Movies.

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    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:22:02 (permalink)
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal on my GPU, is in VLC media player.
    #20
    bcavnaugh
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:24:09 (permalink)
    diftow
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal is in VLC media player.


    Even after you disabled the Intel Graphics in the Bios?

    Associate Code: 9E88QK5L7811G3H


     
    #21
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:26:07 (permalink)
    bcavnaugh
    diftow
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal is in VLC media player.


    Even after you disabled the Intel Graphics in the Bios?



    The graphics are on auto & only the GPU is enabled upon boot.
    I had to manually set the graphics to CPU only, just to get Intel Graphics working for the test.
    #22
    bcavnaugh
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:26:55 (permalink)
    diftow
    bcavnaugh
    diftow
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal is in VLC media player.


    Even after you disabled the Intel Graphics in the Bios?



    The graphics are on auto & because no display is plugged into them, only the GPU is enabled upon boot.




    Auto and Disable are not the same. See GeForce 372.70 WHQL Drivers released! about Video "Corruption when certain standard definition videos are upscaled to full screen after driver update"

    Associate Code: 9E88QK5L7811G3H


     
    #23
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:31:23 (permalink)
    bcavnaugh
    diftow
    bcavnaugh
    diftow
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal is in VLC media player.


    Even after you disabled the Intel Graphics in the Bios?



    The graphics are on auto & because no display is plugged into them, only the GPU is enabled upon boot.




    Auto and Disable are not the same. See GeForce 372.70 WHQL Drivers released! about Video "Corruption when certain standard definition videos are upscaled to full screen after driver update"



    I just went into BIOS and set it to PCI/PCIE. Guess what, issue still exists.

    What I think everyone is failing to understand is I've had a GTX 580 in this computer for 5 years & Windows 10 since it came out.
    All these problems started when I got the GTX 1080.

    I have completely wiped my entire system & reinstalled Windows, lost all kinds of files that I forgot to backup. There are no conflicts or old Nvidia drivers.

    I knew this was going to happen to me. I was worried that ordering a product that was in such high demand, would increase the risk of getting a bad GPU. Well it did.
    post edited by diftow - 2016/08/30 09:38:36
    #24
    bcavnaugh
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:41:34 (permalink)
    diftow
    bcavnaugh
    diftow
    bcavnaugh
    diftow
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal is in VLC media player.


    Even after you disabled the Intel Graphics in the Bios?



    The graphics are on auto & because no display is plugged into them, only the GPU is enabled upon boot.




    Auto and Disable are not the same. See GeForce 372.70 WHQL Drivers released! about Video "Corruption when certain standard definition videos are upscaled to full screen after driver update"



    I just went into BIOS and set it to PCI/PCIE. Guess what, issue still exists.

    What I think everyone is failing to understand is I've had a GTX 580 in this computer for 5 years & Windows 10 since it came out.
    All these problems started when I got the GTX 1080.

    I have completely wiped my entire system & reinstalled Windows, lost all kinds of files that I forgot to backup. There are no conflicts or old Nvidia drivers.

    I knew this was going to happen to me. I was worried that ordering a product that was in such high demand, would increase the risk of getting a bad GPU. Well it did.


    I did not read that you have reset the MB Bios to the Default or Optimized Settings after you put in the new GTX 1080 Card.
    Have you done this?

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    #25
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:54:02 (permalink)
    bcavnaugh
    diftow
    bcavnaugh
    diftow
    bcavnaugh
    diftow
    bcavnaugh
    CoercionShaman
    Do you need GeForce Experience?  I never install that garbage, but some people use Shadow Play.
     
    Manually update from the NVIDIA site.  Be sure to use DDU to remove the drivers in safe mode as well.  Step #2 from http://forums.evga.com/FindPost/2504606.


    I had this same issue and found it was my HDMI Cable I bought a new cable and disabled the CPU Graphics in the Bios and all was fine.
    As far as GeForce Experience Never Ever Install it.



    I'm using a DVI cable for last 1-2 weeks. I was using an HDMI for 45 days when I wasn't home.
    The issue happens regardless.

    I use the same DVI cable with Intel Graphics, and no issue. It's the GPU.

    The only time videos playback normal is in VLC media player.


    Even after you disabled the Intel Graphics in the Bios?



    The graphics are on auto & because no display is plugged into them, only the GPU is enabled upon boot.




    Auto and Disable are not the same. See GeForce 372.70 WHQL Drivers released! about Video "Corruption when certain standard definition videos are upscaled to full screen after driver update"



    I just went into BIOS and set it to PCI/PCIE. Guess what, issue still exists.

    What I think everyone is failing to understand is I've had a GTX 580 in this computer for 5 years & Windows 10 since it came out.
    All these problems started when I got the GTX 1080.

    I have completely wiped my entire system & reinstalled Windows, lost all kinds of files that I forgot to backup. There are no conflicts or old Nvidia drivers.

    I knew this was going to happen to me. I was worried that ordering a product that was in such high demand, would increase the risk of getting a bad GPU. Well it did.


    I did not read that you have reset the MB Bios to the Default or Optimized Settings after you put in the new GTX 1080 Card.
    Have you done this?



    I had a GTX 580 on this motherboard for 2 years without an issue.

    I have upgraded BIOS on this motherboard as well (which does a reset btw), thinking it might fix the issue too.

    I'm going to take the 1080 and put it in my mothers desktop as my final process of elimination step. If it does it on hers as well, there can be no doubt left.


    #26
    CoercionShaman
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 09:57:20 (permalink)
    diftow

    I'm going to take the 1080 and put it in my mothers desktop as my final process of elimination step. If it does it on hers as well, there can be no doubt left.




    Perfect.

    What use is knowledge if there is no understanding?~Stobaeus
    #27
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 11:27:58 (permalink)
    CoercionShaman
    diftow

    I'm going to take the 1080 and put it in my mothers desktop as my final process of elimination step. If it does it on hers as well, there can be no doubt left.




    Perfect.



    The distortion was gone when using the other motherboard. I have cancelled my RMA to continue troubleshooting further.
    #28
    bcavnaugh
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 11:35:11 (permalink)
    You are in good hands with CoercionShaman                                     

    Glad you worked with it a little longer.

    Associate Code: 9E88QK5L7811G3H


     
    #29
    diftow
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    Re: Getting strange video distortion when using GTX 1080, but not when using CPU graphics. 2016/08/30 11:46:27 (permalink)
    bcavnaugh
    You are in good hands with CoercionShaman                                     

    Glad you worked with it a little longer.


    I loaded the optimized defaults & so far the issue is gone, but I will not conclude until I test for awhile cause it does go away and come back.

    If it is indeed a BIOS setting, I'm not sure what it was and possibly how it got enabled/disabled.

    The only things I've touched in BIOS are:

    - "DRAM frequency" for my system RAM setting it to "1866" from 1333.
    - Disabling the CPU's Turbo-mode to reduce heat output.
    - Changing my boot-order so my SSD is first, HDD 2nd.

    If it wasn't to do with those changes, then something else got changed somehow without me doing it.
    #30
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