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GTX 960 black screening after 10-15 minutes of gameplay

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nekogunner
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2015/05/25 14:15:10 (permalink)
1) After going to black for a few seconds (usually no more then 3-4 seconds) and recovering, the game will playback/render the game that I missed VERY quickly, like fast forwarding a video tape. When it "catches up" to it's point where the audio reflects it is, it reverts back to normal.

2) The screen goes black for several seconds, then reverts to normal. Almost as if I had unplugged and plugged my monitor back in. Though the monitor's power light is orange like it's in standby mode.

I have tried switching my video card into the other compatible expansion slot on my computer but the same symptoms occur. I have this problem with Dawn of War II: Retribution. Usually starts after playing last stand or any other match after about 10-15 minutes. The problem does not crop up while on the desktop. Only games.

Debating about RMA with EVGA. Sent a ticket to them, so will see how that goes. Here are my system specs:

Processor: AMD FX-6300
MOBO: Gigabyte GA-970A-DS3P
RAM: 14 GB
GPU: EVGA GeForce GTX 960 SuperSC ACX 2.0+ 2GB
OS: Windows 7


Also, my event viewer brings up the following message:

"Display driver nvlddmkm stopped responding and has successfully recovered."
#1

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    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/05/25 15:46:45 (permalink)
    Most likely have a defective card. Have you tried doing a clean graphics driver install? Have you tried downclocking the card to see if it helps stop the problem?
    #2
    backdoc77
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/05/25 16:34:24 (permalink)
    wow, i'm seeing quite a few "black screen" issues. This means your card is defective. RMA

    Asus Z170-AR
    Intel i7 6700K  
    Corsair Vengeance 16gb 3200 mhz  (9 9 9 24)  

    Asus GTX 1080
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    Corsair TX850 Power 
    LG Blu Ray 10x RW CH10
    Corsair 570x Crystal Case
     

    Asus Rog Swift PG278Q Monitor
    Windows 10 Pro x64

    #3
    zqa20
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/05/25 16:52:25 (permalink)
    The new driver might be causing it. I've been black screening since the last driver released. 
    #4
    Motorkill
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/05/26 07:48:53 (permalink)
    New driver has had the same effect om my unit as well , i will try another clean install and hope for the best. 
     
     
    #5
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/05/26 11:24:07 (permalink)
    I haven't over or under clocked my card. I simply plugged it in and was working fine. A little more background info:

    I recently put together my tower, about 4 weeks ago. The mobo was initially DOA before that, so I had to wait for that return process before I could get a replacement. I'm not convinced at all that the mobo is the problem. I've only really played Killing Floor 2 & Defiance the first two weeks or so. I started playing Retribution around the same time frame as the driver update that came out to coincide with the release of the Witcher 3. I suppose it's a possibility that the driver is causing the problem. Especially since Retribution is more CPU intensive then GPU.

    EVGA gave me the following suggestions to narrow the problem down to the card:
    1) If available, test the card in another computer.
    2) Test a different video card in the same computer.
    3) Install into a different PCI-E slot (which I have done and had no success)
    4) Check the power supply's 12 volt rail in the BIOS.

    As I don't have a spare computer or video card, I will be checking the BIOS. Will also try a "clean" re-install of the driver and see if this fixes things.
    #6
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/05/27 23:04:18 (permalink)
    Seems as everything is in tolerance and I've done what tech support asked I do, I've been able to get an RMA started.

    Here's hoping that the same problem doesn't crop up on the replacement.
    #7
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/01 22:23:57 (permalink)
    Update,

    While waiting for the new card to ship, I've run into a worse problem. I was playing a skirmish match in company of heroes 1 and the computer up and restarted itself. From what I gather, this means the GPU has overheated and the BIOS/mobo forces a restart. I did a clean install with the new nvidia driver that came out yesterday. This did nothing. I actually had to install the drivers twice because the first attempt caused GeForce Experience to crash after I rebooted.

    Event viewer labled it as "critical" level with the following not helpful statement:
    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    I'm thinking my GPU is definitely on the way out now. It just doesn't seem to like COH or DOW much. Not sure why.
    #8
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/02 12:43:51 (permalink)
    nekogunner
    Update,

    While waiting for the new card to ship, I've run into a worse problem. I was playing a skirmish match in company of heroes 1 and the computer up and restarted itself. From what I gather, this means the GPU has overheated and the BIOS/mobo forces a restart. I did a clean install with the new nvidia driver that came out yesterday. This did nothing. I actually had to install the drivers twice because the first attempt caused GeForce Experience to crash after I rebooted.

    Event viewer labled it as "critical" level with the following not helpful statement:
    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

    I'm thinking my GPU is definitely on the way out now. It just doesn't seem to like COH or DOW much. Not sure why.


    A faulty psu could also cause this.
    #9
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/04 00:24:02 (permalink)
    I would say so too, but the problem seems to be intermittent. I played COH for a few hours today without and issues.

    Looking at the power requirements for my processor and GPU, my processor needs 95W while the GPU needs a "Minimum 400W or greater power supply". I have a 520W PSU. Not sure if having only a 25W buffer is enough or not.

    If the next card starts having problems, I'll replace my PSU with a more powerful one. Probably a 650W just to be safe.
    post edited by nekogunner - 2015/06/04 00:26:20
    #10
    Jshiver90
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/04 07:19:05 (permalink)
    Have you tried down clocking your GPU with MSI Afterburner? I did -105 on Core and Mem speeds, and it fixed the issue you're describing.
     
    I have the exact same problem with my GTX 980 FTW model card. I RMA'd a perfect PSU and tested everything I could; however, the only thing that fixed my issue was down clocking the GTX 980 FTW or replacing it with a different GPU.
    #11
    Ezraman
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/04 08:56:58 (permalink)
    I had the same issue, so I rolled back the driver and then changed my settings from ultra to high and the problem went away.  I did also recently upgrade my PSU, which I think was part of the problem.  I'm back up at ultra settings on all my games, so either the driver was bad or the PSU was under-powering the card...check those and see what happens...sorry if someone else mentioned this already, I didn't read all the posts above me.

    Motherboard: Gigabyte Z77X-DH3
    Processor: Intel Core i5 2600K
    Memory: 16GB Mushkin DDR3 1600
    Video: EVGA GTX960 FTW 02G-P4-2968-KR 
    Hard Drives: SSD Micro Center 120GB with data on WD 1TB Black Edition
    Case: Coolermaster RAF922 w/ 200mm Side fan 
    Cooling: Corsair H50 with 2x Noctua 120mm fans in push-pull.
    Power supply: Corsair HX1000
      
    Heatware

    #12
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/06 01:14:34 (permalink)
    Jshiver90
    Have you tried down clocking your GPU with MSI Afterburner? I did -105 on Core and Mem speeds, and it fixed the issue you're describing.
     
    I have the exact same problem with my GTX 980 FTW model card. I RMA'd a perfect PSU and tested everything I could; however, the only thing that fixed my issue was down clocking the GTX 980 FTW or replacing it with a different GPU.


    I have not tried it yet. But I'll try it after I replace the PSU if that that doesn't fix the problem because....I got a the replacement card for the cross RMA in the mail today. Popped it in and after about 2 hours or so the computer restarted itself. Not on COH or Retribution, but Dawn of War: Soulstorm of all games. I know the game is a memory hog, but shouldn't be THIS taxing on a GPU.

    Going to get a new PSU. If THAT doesn't solve the problem, I'll try down clocking the GPU. Never heard afterburner. From a quick google search though, it seems to be a utility to work with MSI cards. Will it work with EVGA?
    #13
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/13 14:12:46 (permalink)
    PSU is due to arrive tomorrow. I've started getting blue screens. Two so far today. Think I might just shut down the computer for today to prevent any damage to it. Though now that I am seeing memory dump errors, I'm wondering if the RAM is bad.
    #14
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/13 17:58:16 (permalink)
    Memory dump = bsod. It has nothing to do with your ram unless it's point to your ram as the issue.
    #15
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 14:21:47 (permalink)
    Problem is still persisting and I really have no clue what the deal is. The new card was working fine on Sunday and Monday when I installed it. I also purchased a new 750W power supply. Listed here: http://www.amazon.com/gp/product/B00ALK3KEM?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00 
     
    The same graphical bug happened anyway. I have replaced the power supply, the video card, and even the motherboard(the first one I purchased was DOA). At this point the only thing left to replace is the CPU and RAM. I highly doubt this is a RAM issue problem though. Ironically this happened after I dropped the defective card off at the UPS store to be sent back to their RMA dept. this afternoon. Going to send another ticket up and see what happens.

    I really want to throw my computer off my balcony at this point. I want to just return everything and pay for a more expensive, but pre-built machine that is a simple turn key solution. Unfortunately, that's no longer an option with the GPU (unless I can get a refund from EVGA which is unlikely). Not sure what AMD's policy is on their CPU's. Depending on the vendor on Amazon I MIGHT get lucky and be allowed a refund. If I start from scratch, I'll be out a lot of money I can't afford to spit out at the moment.
    #16
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 14:30:56 (permalink)
    Time to try downclocking the card. You should also upload all your .dmp files and make them available for examination.
    #17
    VGAMASTER198
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 14:50:12 (permalink)
    if it says nvlddmkm its probably the driver, go into safe mode and uninstall the driver than get the newest one from the manufacturer.

        "Like car accidents, most hardware problems are due to driver error."
     
     
     
    #18
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 14:53:55 (permalink)
    Not sure what drivers you have tried but try driver 347.88 & 350.12 to see if you notice any improvements as drivers past 350.12 have a lot of issues.
    #19
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 15:14:21 (permalink)
    Sajin
    Time to try downclocking the card. You should also upload all your .dmp files and make them available for examination.



    How do I do each of these?
    #20
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 15:22:48 (permalink)
    Currently on 353.06 according to Nvidia Experience...and it's the most recent one.
    #21
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 15:30:27 (permalink)
    To downclock the card:
     
    #1 Download msi afterburner.
    #2 Set core clock & memory clock to -105.
    #3 Press the check mark to save the changes.
    #4 Leave afterburner open and test your games.
     
    To upload your .dmp files:
     
    #1 Pack all your .dmp files into a .rar or .zip using winrar. Dump files can be located at C:\Windows\Minidump
    #2 Use a free hosting website like mediafire.com to upload the .rar or .zip to.
    #3 Post the link to the file after uploaded to mediafire.com
    #22
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 15:39:18 (permalink)
    I installed MSI Afterburner.

    I'm going to waiting until tomorrow to mess with the clock speeds and do the rest. I haven't slept all night and been pulling my hair out the last several hours. Will keep you appraised.

    Also, thank you for the help.
    #23
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/16 15:42:46 (permalink)
    No problem. Report back when you can. 
    #24
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/27 10:55:42 (permalink)
    Sorry for the late reply on this, but I found the issue. I'm pretty sure my motherboard/processor is damaged/faulty now. I overlooked this when I removed my old power supply, but the adapter I had for the 12V cable to supply power to the processor was fused/melted. I have an RMA approved for my mobo and processor so hopefully I'll be getting replacements after I get the old ones mailed out.
     
     
     
     
     
     
     
    #25
    Pgcmoore
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/06/27 11:38:50 (permalink)
    ouch

       "This program has performed an illegal operation and will be shut down"    
                                  
                            My Affiliate Code is  05G-UGD-GZVU
     
    #26
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/09/15 21:57:07 (permalink)
    Sorry if this seems to feel like a necro, but it's not. I promise. ;-)

    So I finally was able to gather enough cash after getting the RMA components of someone else to assemble my computer for attempt number two. For the record RMA results / response from companies have been:

    Gigabyte: motherboard tested "ok" so they sent it back.
    AMD: Processor test "ok" but they sent me a new processor anyway.
    EVGA: provided me with a replacement card.

    I chucked the power supply and got a new modular one. Corsair CX Series 750W specifically. At this point, I do NOT want to toast my computer AGAIN as it will likely result in me taking a sledge hammer to it out of frustration. So I took all the components to a local computer store and had them assemble it. I specifically asked if they did burn in tests as part of their assembly / QA as this is gaming computer and I wanted that done. I was told they do. I dropped it off Saturday and got it back today.

    I got home and noticed upon boot up all they did was install windows 7 and nothing else. No updates, service packs, etc. Just bare bones. This tells me that they did not do these tests. Mainly because most new programs require a more updated version of microsoft framework. Nvidia Experience would not work unless I downloaded a specific version. After I installed the newest version of framework and the required supplement, I ran Nvidia Experience aaaaaaaand the computer restarted itself.

    I plan on going back to the computer store tomorrow and talk to the manager / assistant manager working and ask:

    1) Why I was lied there being burn in tests
    2) Why they didn't install and updates or detect this very obvious problem.
    3) Why all drivers and updates were not installed.

    So far I have not installed any games, but I do have Steam and Origin installed.


    Edit:

    Forgot to add, I'm posting this in case others are experience this same/similar issue and showing what my results are. If anyone has any advice also, it's appreciated.
    #27
    frostfire11
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/09/16 00:07:06 (permalink)
    This is what you need to do:
     
    First check that they connected all cables correctly including molex cables to cpu and motherboard and any graphic card(s) and/or sound cards. Check that sata cables are connected properly to the hard drive/ssd and that they get power from the 4pin molex. Next check the drive bays if you got a dvd burner or blueray etc. Also make sure the case cables are connected correctly to the power. reset pins etc. Also check all the fan connectors. Also check that they connected the right cables to the right slots on the PSU. If everything is connected correctly according the motherboard manual it should be ok. Now i would go ahead and reinstall windows by first reformatting the hard drive and going through the windows installer. Ideally, you can also do a secure erase before attempting to install windows, its especially good for SSD as it clears the NAND and restores the ssd to factory condition (almost factory condition :D). The software I use for this is Parted Magic. Anyway, once you booted into windows and got everything set up I would head over to MSI's website and get the drivers for your motherboard. Also download geforce experience. Any version should work. After getting all possible drivers for your motherboard and GPU, I would check device manager to make sure nothing is still missing. After that start updating windows. Don't update it before installing the drivers from MSI or nvidia. Windows update will attempt to install drivers for you components automatically and sometimes it installs outdated versions. Depending on what windows version you have, you can disable installing drivers from the settings menu in windows update or disable automatic updates. If you got windows 10 you are forced to install updates unless you got the pro version. To go about this i would copy all the necessary drives to a pin drive first before installing windows and then install everything while not connected to the internet and then update windows. If everything installs correctly you should not have any issues unless their is something wrong with your hardware etc. Now if the black screen still appears, your graphics card could be at fault. If so I would try to change the PCI express slot and see if that helps. If that helps its the motherboard if not its the graphics card most likely. Also you could try running without a graphics card to rule out the CPU if your cpu has integrated graphics and your mobo has a vga/dvi port. If nothing works I would go ahead and check the display cable etc and maybe try another cable and see if the problem still persists.Also the screen might be at fault here too. If it isn't that I would the the PSU and see if the graphics card is getting enough power. If it isn't that I would honestly send the motheboard, GPU, and PSU back and attempt to get a refund and buy something else. Try another make that's within the same price range and maybe try a different gpu from nvidia or the same GPU but a different manufacturer. Not saying EVGA is bad btw :)
    #28
    Sajin
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/09/16 01:38:12 (permalink)
    nekogunner
    Sorry if this seems to feel like a necro, but it's not. I promise. ;-)

    So I finally was able to gather enough cash after getting the RMA components of someone else to assemble my computer for attempt number two. For the record RMA results / response from companies have been:

    Gigabyte: motherboard tested "ok" so they sent it back.
    AMD: Processor test "ok" but they sent me a new processor anyway.
    EVGA: provided me with a replacement card.

    I chucked the power supply and got a new modular one. Corsair CX Series 750W specifically. At this point, I do NOT want to toast my computer AGAIN as it will likely result in me taking a sledge hammer to it out of frustration. So I took all the components to a local computer store and had them assemble it. I specifically asked if they did burn in tests as part of their assembly / QA as this is gaming computer and I wanted that done. I was told they do. I dropped it off Saturday and got it back today.

    I got home and noticed upon boot up all they did was install windows 7 and nothing else. No updates, service packs, etc. Just bare bones. This tells me that they did not do these tests. Mainly because most new programs require a more updated version of microsoft framework. Nvidia Experience would not work unless I downloaded a specific version. After I installed the newest version of framework and the required supplement, I ran Nvidia Experience aaaaaaaand the computer restarted itself.

    I plan on going back to the computer store tomorrow and talk to the manager / assistant manager working and ask:

    1) Why I was lied there being burn in tests
    2) Why they didn't install and updates or detect this very obvious problem.
    3) Why all drivers and updates were not installed.

    So far I have not installed any games, but I do have Steam and Origin installed.


    Edit:

    Forgot to add, I'm posting this in case others are experience this same/similar issue and showing what my results are. If anyone has any advice also, it's appreciated.


    Sorry to hear you're still having problems. Random rebooting is usually caused by faulty ram. Time to check your ram with memtest86+ v5.01.
    #29
    nekogunner
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    Re: GTX 960 black screening after 10-15 minutes of gameplay 2015/09/18 18:23:55 (permalink)
    So got a call today finally from the computer shop and was told the reason for the problem is windows updates. The technician stated that after doing some testing and research, the windows updates for windows itself are fine, the updates for other hardware (NVidia display drivers, Razer, etc.) were causing the restarts / crashes. So he said that I was fine to install windows updates down the road, I shouldn't install windows updates for anything else.

    This doesn't sound outside the realm of possibility, essentially driver conflicts, I just wanted to get some opinions from the community to see what you all thought.
    #30
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