Hi all, 1st post, please be gentle :)
 
I bought an EVGA GTX 770 SC 2GB from Amazon on the 24th of March, 2014. Everything was fine until around a year ago the left fan (the one closest to ports) started to emit a rattling sound. No difference whether I'm surfing Chrome, working in 3DSMax/ZBrush or playing a game. The GPU still ran fine and never crashed, so I decided to just try my best to ignore it. But this past month the sound got louder and more irritating. Therefore I started the RMA process yesterday. I've never RMA'd anything before so I need some advice.

• At the end of the RMA page it asked me to confirm my address which was correct. When I received the e-mail that it was approved, they made my last name my first name and vice versa. More alarmingly, the address is missing a small part "Lot 3 & 4". How did this happen when I double checked everything and how do I fix it?
• After some researching on the subject of EVGA RMAs (after RMA submission I might add, I know, stupid me), I noticed that after I send in my GPU, it will either be replaced with an equivalent or slightly more powerful GPU. Since EVGA doesn't sell 770's anymore I assume something from the 900 generation. After further research, if it's from the 900 family, it will either be the 960 or 970. Now what's got me worried is that although 960 is better power consumption wise, benchmarks show that the 770 is still better than the 960 when running games. So if they will replace it with a 960 rather than a 970, I'd rather just keep the card and deal with the rattling in my right ear (sigh). Can anyone give me some advice on this?

By the way if it helps in anyway, I work in Malaysia at the moment and the email states that I will be sending it to the RMA Department in Taiwan. Sorry for the long post and thanks for reading :)
 

Sajin
Contact evga to get your address/name fixed. 

Thanks Sajin, will do that asap.
 
Anyone else have any ideas about my second concern?

Scarlet-Tech
The 770 may be in stock. They usually have a reserve of cards for RMA purposes. They don't always have them, but sometimes they do. If they do, you will receive the same model or close to it.

If they don't have it, it will really depends on what card is available for an upgrsde. The could go toward a 970 or a 960, but that part I am unsure of and would not be able to answer until they do a RMA.

Thanks Scarlet-Tech.
 
So my only option is to pay to ship the 770 to RMA HQ. Then wait around 3 business days, then they'll give me replacement options to choose?

Kaziel
Anyone know if they give you options before sending a replacement? :)

Nope.