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GTX 760 and Acer Predator - no boot / no BIOS problem

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marcheenek
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2013/09/11 17:08:42 (permalink)
So, I thought I was getting awesome deal buying Predator G3620-UR20P last year, but apparently I'm stuck with a computer that cannot be upgraded with a new graphic card!
 
I need my computer for 3D work and I'm really frustrated at this moment. This OS is Win7. I tried to install EVGA GeForce GTX760 2Gig but I cannot boot the computer after installing a new card, moreover I cannot even get to BIOS - it shows the splash screen and I can hear few beeps, then the screen turns navy-blue with a blinking cursor. 
 I can see both of the card's fans are turning.
 
 Something that should be as easy as 1-2-3 becomes an anoying process of troubleshooting leading to nowhere.
Things I tried:
- Upgraded PSU to 600W with +12V @ 62A
- Tried different power connectors - PCI dedicaded and using power adapters provided with the card
- Upgraded BIOS to P01.A2
- Uninstalled all the previous graphic drivers including all traces in registry
- Changed booting sequence in BIOS, HDD as 1st device, DVD as 2nd, USB as third, LAN as 4th and 'EFI device' at the end
- Loaded Factory settings in BIOS
 
Any ideas? Please help!
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    trabe3
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/11 18:01:30 (permalink)
    Go into the BIOs again, there should be option for either Legacy boot or UEFI. Change it to Legacy, should work then.

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    #2
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/11 20:52:58 (permalink)
    I have no such option - no UEFI option, since my OS is Win7
     
    Thus many things mentioned all over the place are not option for me - like disabling secure boot or CSM via UEFI
     
    Is there a trick to enable some advanced features in BIOS, e.g. via key combination?
     
    Or, is there a way to get 'hacked' BIOS somwhere?
     
    Or, sorry for the question,  is it possible to flash update BIOS for Win8 UEFI, but run Win7 on it? 
     

     

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    #3
    dwoodward
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/11 21:16:38 (permalink)
    marcheenek
    I can see both of the card's fans are turning.

    Judging from google, your PC originally came with a GT 630.... And from your post you still have both cards in the system?
     
    If you haven't done so already, set the GTX 760 to the first slot, and disconnect the GT 630, it's literally useless compared to a GTX 760 and it's possible that the motherboard doesn't support multiple GPU's...

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    #4
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 04:32:59 (permalink)
    Sorry for misunderstanding - I meant both of the 760's fans are turning. There is only one PCIE 16 slot on the motherboard.
    #5
    coolmistry
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 04:38:45 (permalink)
    What make model is your motherboard? 

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    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 04:52:48 (permalink)
    It's Acer IPIMB-AR 
    #7
    coolmistry
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 04:58:45 (permalink)
    Thanks okay have a look here > Nvidia Forums 
    Hope it help you?

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    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 06:15:44 (permalink)
    Thanks for the link, but again I do not have 'Launch CSM' option in BIOS boot menu...
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    trabe3
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 06:51:31 (permalink)
    I assume if you put the old card back in, it will boot correctly?  Dumb question, what it is the "EFI device"?  Don't think I have seen that before.  As far as I know, the UEFI or Legacy option isn't really a Windows thing, it is in the BIOs.
     
    But, did a quick google search and came up with this thread on the Acer forums, appears you are not the only one having difficulties....
    http://community.acer.com/t5/Desktops-All-In-Ones/Re-GTX660-in-Acer-Predator-AG3620-UR308-quot-no-signal-quot/td-p/55657
     
    Pre-built rigs, especially from the big names; HP, Acer, Dell, etc..are notorious for not being the most upgrade friendly.  In the long run, its best to either build your own or if insist on going with pre-built try one of the big names, Cyberpower (although hit or miss there too), AVA Direct, I'm sure there are plenty more. 
     
    Unfortunately, I think you are stuck unless EVGA tech support can help because it appears Acer won't be of any help.  Good luck.
     
    /edit...just noticed you are the last post in that thread above
    post edited by trabe3 - 2013/09/12 06:56:58

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    #10
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 08:56:35 (permalink)
    Yes, with the stock GT630 it boots correctly.
     
    I don't know excactly what would be the "EFI Device", there is some interesting read about (U)EFI on Wiki:
    en.wikipedia.org/wiki/Unified_Extensible_Firmware_Interface#Intel_EFI
     
    I'm kind of losing hope and slowly getting picture that I'm in trouble, because Acer last BIOS update for Win7 systems was 2012/08/13 whereas (second) BIOS/UEFI update for Win8 was 2013/05/20, thus it seems they don't support systems with Win7 anymore. I think BIOS is the culprit and people with Win8 can at least fiddle with secure boot and CSM settings via UEFI. There are no such options in systems with Win7 and that's why the system cannot be upgraded with 600/700 gtx series.
     
    I will attempt to contact Acer and try to work with Nvidia, but I don't see this being resolved.
     
    I guess I could try to buy another motherboard and use all other peripherals from my current system...
    post edited by rjohnson11 - 2013/09/12 09:49:36
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    rjohnson11
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 09:50:16 (permalink)
    Just a friendly reminder that swearing, even if disguised by asterisks is not allowed on the EVGA forums.

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    boner42
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 10:26:31 (permalink)
    Pull the card out reset the cmos and put the new card back in.
     
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    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 11:01:30 (permalink)
    Sorry for my manners - you can't watch your language realizing you've been coned for almost 1k
     
    How do I reset CMOS? By pulling the battery?
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    trabe3
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 11:20:27 (permalink)
    Yes, pull out the battery, wait a few minutes and then put it back in.
     
    If that doesn't work, I guess other options would be to upgrade to Windows 8 and flash the BIOs for that and then disable the UEFI and use Legacy.  Another option would be to sell the 760 and pick up a 600 series or maybe even 500 series.  I know that seems like going backwards but even say a 560Ti is way better than the GT630.  Maybe have more success with the Acer motherboard with one of those cards.
     
    I guess another option would be to replace the motherboard with another one.  Not sure what processor you have.  The rest of your components should be able to be reused.
     
    Good luck! Keep us posted and don't hesitate if you any questions.

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    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 12:27:58 (permalink)
    Thanks for advice, I'll try the CMOS reset tonight but I doubt its going to fix anything.
     
    My feeling is there's something in the boot sequence that halts the system if it cannot find the default Gt630.
     
    I have 3rd Generation i7-3770 @ 3.4Ghz and the reason I wanted to upgrade to GTX760 is to cut drastically rendering time in Blender. I'm not sure if I can achieve this with the 500 series.
     
    Anyway, I'll post if I manage to upgrade my graphics.
     
     
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    trabe3
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/12 13:12:57 (permalink)
    I think it an incompatibility between the gpu BIOs and the motherboard BIOs.  You should contact EVGA tech support, maybe they can provide a different BIOs to flash your 760 to make it work.
     
    Otherwise, for less the $100 you could replace the mobo, which will most likely fix the issue.
     
    Good luck!

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    boner42
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 10:20:47 (permalink)
    Did it work?
     
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    EVGA_James
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 10:50:01 (permalink)
    Hello, 
     
    I do apologize for the issues you are having. As previously mentioned it may likely be a conflict between the mb bios and video card's bios. Unfortunately there has not been a bios/firmware updates for the gtx 760. You may need to set the Video OptRom to "Legacy" which may be located in the security or advance tab. Please keep us updated with the results of your testing so we can further assist you.
     
    Regards,


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    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 11:18:35 (permalink)
    I didn't try the CMOS reset yet since I don't believe it's going to work. Did anyone report this as an effective solution?
     
    Thanks James for your input, I'll try that although I don't recall such option - Acer provides probably the leanest BIOS ever.
    #20
    transdogmifier
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 11:39:32 (permalink)
    Can you turn off the splash screen for the ACER, maybe see if it's reporting an issue via the monitor?

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    #21
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 11:51:41 (permalink)
    I tried that (via disabling 'quiet boot') - then I get American Megatrends logo, but nothing under it. If I put the default GT630 back in, I see American Megatrends logo and lots of regular boot information there.
     
    Another information - Acer disabled onboard graphics by default - VGA and HDMI mobo outputs are covered with stickers and it looks even like the VGA output is physically disconnected from mobo. Thus, the stock GT630 seems to be a 'fake' onboard graphic device. Maybe that's the culprit?
     
    There is no internal graphic driver installed, there's only Raltek driver for sound.
     
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    trabe3
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 12:21:20 (permalink)
    My thinking is that they put stickers and disabled the onboard graphics by default is because there was a stand alone card, i.e. the GT630.  Probably to avoid confusion with people trying to connect to the onboard instead of the graphics card.

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    #23
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/13 20:21:14 (permalink)
    I just tried clearing CMOS - didn't help. I also messed with some boot settings (PCI Lock, safe boot mode etc.) but it didin't fix a thing...
     
    EDIT:
    I talked to Acer tech support on the other side of the globe and the guy admitted this is mobo incompability. He said that the engineers are working on driver updates as well as BIOS update and told me to check the Acer website weekly. He wasn't able to provide any dates, neither further contact to confirm that there's BIOS update coming for Win7 machines...
     
    I also talked to NVIDA tech support and they reach the same conclusion - I need to either wait for BIOS update for mobo or try another card, maybe earlier series.
     
    Just great.
     
     
    post edited by marcheenek - 2013/09/13 21:34:36
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    trabe3
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/14 08:22:05 (permalink)
    At least it has been confirmed by Acer that it is motherboard incompatibility. I guess you are stuck unless you either try to sell your system and recoup your money or swap out the motherboard. Neither are probably what you want.

    Good luck. If you decide to swap the mobo and have any problems, let us know. I'm sure there will plenty people willing to help you out.

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    #25
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/14 18:40:18 (permalink)
    Well, what if I wait for new BIOS update and this won't solve the issue? No one specifically told me that the new update is dedicated to new GPUs incompatibility.
     
    I would probably be willing to shell out another 100-150$ for new mobo.
    Where would I even start? And, if I simply swap all the peripherals on the new mobo, will it boot with the preinstalled Win7 by Acer? Or do I have to basically start with formatted disk and Win7 installation DVD?
    #26
    marcheenek
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2013/09/25 09:27:55 (permalink)
    OK, I decided to buy another card.
    GTX 560 Ti 2win works fantastically, although I had to order better PSU. My current is 600W with 46W on +12V and the official requirements are 700W with 50W on +12V.
    The card works without hiccups with the current PSU, but I'm afraid to overheat the system with the underpowered PSU.
    I'm really happy with the card performance for 3D rendering in Blender:
    The benchmark file is rendered in only 46 seconds vs CPU (i7 3770 3.4GHz) in 166 seconds vs the old stock GT630 214 seconds. So rendering if 3.6x faster on GTX 560 Ti 2win vs. CPU and 4.7x faster compared to GT630.

    The GTX760 I tried to install in the first place renders the file in about 70 seconds, based on reports by others. So, in the end, I ended up with a better card for my primary interest :)
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    tacamp1966
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    Re:GTX 760 and Acer Predator - no boot / no BIOS problem 2014/10/25 11:02:19 (permalink)
    Hello,
    I have the same computer and problem as marcheenek.  Does anyone know if he had to finally replaced the mobo to get the video card to work?  I have not found any other solution, so basically have a very expensive "home office" computer. 
    Thanks!
    #28
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