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GTX 1080 random frame drops

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nephinox
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2017/02/26 21:27:34 (permalink)
I've had my graphics card for about a month and have been getting frame drops where the game basically freezes up for a second or 3 and then jumps back to 90 fps. I'm not sure if it is the graphics card or another part of my system failing me. I'm fairly new to trying to diagnose my own PC so let me know if I can add anything to help figure out the problem.
 
Thanks, 
#1

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    MDeckerM
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    Re: GTX 1080 random frame drops 2017/02/26 21:29:21 (permalink)
    Hello,
     
    frame drops and freezes every 3 seconds?
     
    Does this happen even at the desktop or only while in 3d gaming applications?
    #2
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/26 21:35:58 (permalink)
    EVGATech_MDecker
    Hello,
     
    frame drops and freezes every 3 seconds?
     
    Does this happen even at the desktop or only while in 3d gaming applications?




    It occurs for a few seconds, not every 3 seconds. And it happens only during 3D applications. I havent noticed anything not in a 3D application.
    #3
    MDeckerM
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    Re: GTX 1080 random frame drops 2017/02/26 21:55:42 (permalink)
    Hello,

    this may be PSU related. I would check on your 12v rail to make sure your power supply is healthy.
     
    Many motherboard manufacturers put a voltage monitor into their BIOS options, usually under the hardware monitor section.
    The 12v rail should read between 11.4v and 12.6v (+/- 5% of the rail's rating). It should be stable, with little to no fluctuations.
     
    A slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds.
     
    A larger fluctuation, up to .1v can be safe as long as it happens no more than once every 1-2 minutes.
     
    Please let us know what you find.
     
    #4
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/26 22:11:50 (permalink)
    EVGATech_MDecker
    Hello,

    this may be PSU related. I would check on your 12v rail to make sure your power supply is healthy.
     
    Many motherboard manufacturers put a voltage monitor into their BIOS options, usually under the hardware monitor section. 
    The 12v rail should read between 11.4v and 12.6v (+/- 5% of the rail's rating). It should be stable, with little to no fluctuations.
     
    A slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds.
     
    A larger fluctuation, up to .1v can be safe as long as it happens no more than once every 1-2 minutes.
     
    Please let us know what you find.
     


     
    The 12V gauge that I found in the bios was bouncing back and forth between 12.024 and 11.952 every 5ish or less seconds.
    post edited by nephinox - 2017/02/26 22:53:43
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    MDeckerM
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    Re: GTX 1080 random frame drops 2017/02/27 16:44:07 (permalink)
    nephinox
    EVGATech_MDecker
    Hello,

    this may be PSU related. I would check on your 12v rail to make sure your power supply is healthy.
     
    Many motherboard manufacturers put a voltage monitor into their BIOS options, usually under the hardware monitor section. 
    The 12v rail should read between 11.4v and 12.6v (+/- 5% of the rail's rating). It should be stable, with little to no fluctuations.
     
    A slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds.
     
    A larger fluctuation, up to .1v can be safe as long as it happens no more than once every 1-2 minutes.
     
    Please let us know what you find.
     


     
    The 12V gauge that I found in the bios was bouncing back and forth between 12.024 and 11.952 every 5ish or less seconds.




    Thank you for your testing. We should probably get your PSU replaced at this point.
     
    Please register your power supply and contact support any time 24/7 support@evga.com or call 888-881-3842
     
    Thank you
    #6
    Sajin
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    Re: GTX 1080 random frame drops 2017/02/27 20:58:45 (permalink)
    Sounds like your hardware is overheating & throttling. Check all your hardware temps.
    #7
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/27 21:11:50 (permalink)
    Sajin
    Sounds like your hardware is overheating & throttling. Check all your hardware temps.




    What would you Suggest to monitor it? I was trying to use CPUID HWMonitor, but im not sure how accurate the readings are.
    #8
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/27 21:19:51 (permalink)
    EVGATech_MDecker
    nephinox
    EVGATech_MDecker
    Hello,

    this may be PSU related. I would check on your 12v rail to make sure your power supply is healthy.
     
    Many motherboard manufacturers put a voltage monitor into their BIOS options, usually under the hardware monitor section. 
    The 12v rail should read between 11.4v and 12.6v (+/- 5% of the rail's rating). It should be stable, with little to no fluctuations.
     
    A slight fluctuation of up to .05v is generally fine as long as it happens no more than once every 15-20 seconds.
     
    A larger fluctuation, up to .1v can be safe as long as it happens no more than once every 1-2 minutes.
     
    Please let us know what you find.
     


     
    The 12V gauge that I found in the bios was bouncing back and forth between 12.024 and 11.952 every 5ish or less seconds.




    Thank you for your testing. We should probably get your PSU replaced at this point.
     
    Please register your power supply and contact support any time 24/7  or call 888-881-3842
     
    Thank you




    The power supply is made by corsair and is a few years old, im not sure I can still register it.
    #9
    Sajin
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    Re: GTX 1080 random frame drops 2017/02/27 21:28:03 (permalink)
    nephinox
    Sajin
    Sounds like your hardware is overheating & throttling. Check all your hardware temps.




    What would you Suggest to monitor it? I was trying to use CPUID HWMonitor, but im not sure how accurate the readings are.


    HWInfo.
    #10
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/27 21:45:41 (permalink)
    Sajin
    nephinox
    Sajin
    Sounds like your hardware is overheating & throttling. Check all your hardware temps.




    What would you Suggest to monitor it? I was trying to use CPUID HWMonitor, but im not sure how accurate the readings are.


    .


     
    Alright, ill let it run for a bit and let it log some data and see if its hitting high temps.
    #11
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/27 22:06:48 (permalink)
    So Far the highest it has hit is 59C and I got a massive fps drop where the game froze for a second.
    #12
    Sajin
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    Re: GTX 1080 random frame drops 2017/02/27 22:14:56 (permalink)
    Test your psu more thoroughly before you decide to replace it...
     
    How to test your psu rails with a multimeter: http://www.jonnyguru.com/modules.php?name=NDFAQs&op=FAQ_Question&ndfaq_id=28
     
    If any of your rails hit the minimum atx spec I would replace the psu with a new one.
     
    HOW TO: Properly load your system when checking PSU voltages.    
    #1 Download & Install latest version of Prime95. Use small fft test.
    #2 Download & Install Unigine Heaven 4.0. Make sure max settings are selected before running.
    #3 Run both programs at the same time while checking voltages.
     
    #13
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/27 22:27:50 (permalink)
    Sajin
    Test your psu more thoroughly before you decide to replace it...
     
    How to test your psu rails with a multimeter: 

    If any of your rails hit the minimum atx spec I would replace the psu with a new one.
     
    HOW TO: Properly load your system when checking PSU voltages.    
    #1 Download & Install latest version of . Use small fft test.
    #2 Download & Install  Make sure max settings are selected before running.
    #3 Run both programs at the same time while checking voltages.
     




    Am i checking for it being within 5% of 12V or consistancy? because my motherboard has voltage readings in the BIOS and those were fluctuating, but staying around 12.
    #14
    Sajin
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    Re: GTX 1080 random frame drops 2017/02/27 23:07:46 (permalink)
    nephinox
    Sajin
    Test your psu more thoroughly before you decide to replace it...
     
    How to test your psu rails with a multimeter: 

    If any of your rails hit the minimum atx spec I would replace the psu with a new one.
     
    HOW TO: Properly load your system when checking PSU voltages.    
    #1 Download & Install latest version of . Use small fft test.
    #2 Download & Install  Make sure max settings are selected before running.
    #3 Run both programs at the same time while checking voltages.
     




    Am i checking for it being within 5% of 12V or consistancy? because my motherboard has voltage readings in the BIOS and those were fluctuating, but staying around 12.


    Both. The readings you read inside the bios were at idle. You need take some readings while under load.
    #15
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/27 23:11:25 (permalink)
    Sajin
    nephinox
    Sajin
    Test your psu more thoroughly before you decide to replace it...
     
    How to test your psu rails with a multimeter: 

    If any of your rails hit the minimum atx spec I would replace the psu with a new one.
     
    HOW TO: Properly load your system when checking PSU voltages.    
    #1 Download & Install latest version of . Use small fft test.
    #2 Download & Install  Make sure max settings are selected before running.
    #3 Run both programs at the same time while checking voltages.
     




    Am i checking for it being within 5% of 12V or consistancy? because my motherboard has voltage readings in the BIOS and those were fluctuating, but staying around 12.


    Both. The readings you read inside the bios were at idle. You need take some readings while under load.




    I'll have to check if anyone here owns a multimeter then.
    #16
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/28 17:58:44 (permalink)
    Update: I haven't found a multimeter yet, But I've noticed it doesn't occur on all games.
    That being said, is the PSU deteriorating still a potential problem? or is it simply buggy games?
    #17
    Sajin
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    Re: GTX 1080 random frame drops 2017/02/28 18:15:29 (permalink)
    nephinox
    Update: I haven't found a multimeter yet, But I've noticed it doesn't occur on all games.
    That being said, is the PSU deteriorating still a potential problem? or is it simply buggy games?


    Could be buggy games. I'd still recommend checking the psu just to be sure.
    #18
    nephinox
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    Re: GTX 1080 random frame drops 2017/02/28 18:39:34 (permalink)
    Sajin
    nephinox
    Update: I haven't found a multimeter yet, But I've noticed it doesn't occur on all games.
    That being said, is the PSU deteriorating still a potential problem? or is it simply buggy games?


    Could be buggy games. I'd still recommend checking the psu just to be sure.




    Alright, I have to go buy a multimeter then. Should I remove my GPU in the mean time until I can test the PSU?
    #19
    Sajin
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    Re: GTX 1080 random frame drops 2017/02/28 18:46:53 (permalink)
    nephinox
    Sajin
    nephinox
    Update: I haven't found a multimeter yet, But I've noticed it doesn't occur on all games.
    That being said, is the PSU deteriorating still a potential problem? or is it simply buggy games?


    Could be buggy games. I'd still recommend checking the psu just to be sure.




    Alright, I have to go buy a multimeter then. Should I remove my GPU in the mean time until I can test the PSU?


    If you want.
    #20
    stealthp90
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    Re: GTX 1080 random frame drops 2017/03/01 08:56:17 (permalink)
    Hey there,
     
    I think there could be several things causing this, I will simply cover what I think might help you with your problem. Firstly this may be caused by your system trying to read data from your HDD, if you are not running an SSD this could be something to look at. Next I would try and do a completely fresh install of your video drivers. Use display driver uninstaller to completely purge your current GPU drivers. Then install the most recent stable driver using the clean install option in the custom tab.
     
    If this hasent fixed your problem, it might be best to use a program like MSI after burner of PrecisionX to check your GPU stats while playing your games. Look to see that your GPU utilization is staying at 100% when the drops are happening. If your GPU usage is dropping to a small percentage it means that it isn't being supplied properly with instructions. This could be caused by your CPU or storage.
     
    I hope this helps

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    #21
    nephinox
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    Re: GTX 1080 random frame drops 2017/03/02 18:26:25 (permalink)
    stealthp90
    Hey there,
     
    I think there could be several things causing this, I will simply cover what I think might help you with your problem. Firstly this may be caused by your system trying to read data from your HDD, if you are not running an SSD this could be something to look at. Next I would try and do a completely fresh install of your video drivers. Use display driver uninstaller to completely purge your current GPU drivers. Then install the most recent stable driver using the clean install option in the custom tab.
     
    If this hasent fixed your problem, it might be best to use a program like MSI after burner of PrecisionX to check your GPU stats while playing your games. Look to see that your GPU utilization is staying at 100% when the drops are happening. If your GPU usage is dropping to a small percentage it means that it isn't being supplied properly with instructions. This could be caused by your CPU or storage.
     
    I hope this helps




    I had recently moved the games to the HDD and that may be when the problems started, but I cant be too sure.
     
    I have done clean reinstalls of the graphics card driver as well, I thought it had fixed it but the issue returned.
     
    Could you explain what I should be looking for on the PrecisionX when im analyzing for drops?
     
    P.S.: I also noticed that windows had been unable to install any updates recently, I had to clear the softwaredistribution folder to fix it. So I'm not sure if that could have played a part.
    #22
    nephinox
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    Re: GTX 1080 random frame drops 2017/03/02 18:28:34 (permalink)
    Sajin
    nephinox
    Sajin
    nephinox
    Update: I haven't found a multimeter yet, But I've noticed it doesn't occur on all games.
    That being said, is the PSU deteriorating still a potential problem? or is it simply buggy games?


    Could be buggy games. I'd still recommend checking the psu just to be sure.




    Alright, I have to go buy a multimeter then. Should I remove my GPU in the mean time until I can test the PSU?


    If you want.




    I bought a ExTech MN15A Digital multimeter and was going to follow this guide . Although it has me testing every cable..
    #23
    stealthp90
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    Re: GTX 1080 random frame drops 2017/03/02 18:31:45 (permalink)
    nephinox
    stealthp90
    Hey there,
     
    I think there could be several things causing this, I will simply cover what I think might help you with your problem. Firstly this may be caused by your system trying to read data from your HDD, if you are not running an SSD this could be something to look at. Next I would try and do a completely fresh install of your video drivers. Use display driver uninstaller to completely purge your current GPU drivers. Then install the most recent stable driver using the clean install option in the custom tab.
     
    If this hasent fixed your problem, it might be best to use a program like MSI after burner of PrecisionX to check your GPU stats while playing your games. Look to see that your GPU utilization is staying at 100% when the drops are happening. If your GPU usage is dropping to a small percentage it means that it isn't being supplied properly with instructions. This could be caused by your CPU or storage.
     
    I hope this helps




    I had recently moved the games to the HDD and that may be when the problems started, but I cant be too sure.
     
    I have done clean reinstalls of the graphics card driver as well, I thought it had fixed it but the issue returned.
     
    Could you explain what I should be looking for on the PrecisionX when im analyzing for drops?
     
    P.S.: I also noticed that windows had been unable to install any updates recently, I had to clear the softwaredistribution folder to fix it. So I'm not sure if that could have played a part.


    What you should be looking for is the GPU usage, when running games you should see relatively constant load. So if you notice that your card is either have reduced load, for example 80% to 30% when the stutter occurs then that means that something is limiting your GPUs performance. Like I said before that could be because of your CPU or loading content from your HDD.
     
    Another thing to look for is if the core frequency of your card drops when these stutters are happening. If this is the case, set the Nvidia driver to prefer maximum performance. This could possibly help with this problem.

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    GPU2: EVGA GTX 1080 FTW ACX 3.0
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    #24
    nephinox
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    Re: GTX 1080 random frame drops 2017/03/02 20:46:54 (permalink)
    Update: I went back on the BIOS and the voltage was at 12.024V consistently for at least 2 minutes. 
    #25
    nephinox
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    Re: GTX 1080 random frame drops 2017/03/02 20:54:38 (permalink)
    stealthp90
    nephinox
    stealthp90
    Hey there,
     
    I think there could be several things causing this, I will simply cover what I think might help you with your problem. Firstly this may be caused by your system trying to read data from your HDD, if you are not running an SSD this could be something to look at. Next I would try and do a completely fresh install of your video drivers. Use display driver uninstaller to completely purge your current GPU drivers. Then install the most recent stable driver using the clean install option in the custom tab.
     
    If this hasent fixed your problem, it might be best to use a program like MSI after burner of PrecisionX to check your GPU stats while playing your games. Look to see that your GPU utilization is staying at 100% when the drops are happening. If your GPU usage is dropping to a small percentage it means that it isn't being supplied properly with instructions. This could be caused by your CPU or storage.
     
    I hope this helps




    I had recently moved the games to the HDD and that may be when the problems started, but I cant be too sure.
     
    I have done clean reinstalls of the graphics card driver as well, I thought it had fixed it but the issue returned.
     
    Could you explain what I should be looking for on the PrecisionX when im analyzing for drops?
     
    P.S.: I also noticed that windows had been unable to install any updates recently, I had to clear the softwaredistribution folder to fix it. So I'm not sure if that could have played a part.


    What you should be looking for is the GPU usage, when running games you should see relatively constant load. So if you notice that your card is either have reduced load, for example 80% to 30% when the stutter occurs then that means that something is limiting your GPUs performance. Like I said before that could be because of your CPU or loading content from your HDD.
     
    Another thing to look for is if the core frequency of your card drops when these stutters are happening. If this is the case, set the Nvidia driver to prefer maximum performance. This could possibly help with this problem.




    So on the Precision X hardware monitor i have a bunch of huge dips from around 70% to 0% GPU usage and the GPU clock was jumping from 800ish Mhz down to 250ish Mhz when the lag occured. Im going to free up some space on the SSD and move the files over and see if that helps. But let me know what you think.
     
    Edit: Image : 
     
    post edited by nephinox - 2017/03/02 21:14:35
    #26
    nephinox
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    Re: GTX 1080 random frame drops 2017/03/02 21:26:11 (permalink)
    Here is the graph after moving it to the SSD:

     
    So it seems like something is up with the HDD? because it runs pretty smoothly on the SSD with dips at what I assume were the loading screens.
    #27
    Sajin
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    Re: GTX 1080 random frame drops 2017/03/02 23:33:51 (permalink)
    nephinox
    So it seems like something is up with the HDD?

    Something odd is still going on. No load limit shouldn't be reading as 1 while you're playing. No load limit should read as 0 when the gpu is under a load. Looks like your gpu still isn't receiving the data it needs to function correctly. 
    #28
    nephinox
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    Re: GTX 1080 random frame drops 2017/03/02 23:55:17 (permalink)
    Sajin
    nephinox
    So it seems like something is up with the HDD?

    Something odd is still going on. No load limit shouldn't be reading as 1 while you're playing. No load limit should read as 0 when the gpu is under a load. Looks like your gpu still isn't receiving the data it needs to function correctly. 




    The game I was playing was Path of Exile, which im not sure is graphically intense enough to require much from the GPU. I could try it on another game. But, what else could it be?
    #29
    Sajin
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    Re: GTX 1080 random frame drops 2017/03/02 23:59:39 (permalink)
    Your gpu was under plenty of load for it not to be reading as 1. Try a different sata slot/cable. Try moving the card to another pci-e slot too.
    #30
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