I had made the mental note to not come back until a considerable development had occurred. The story has developed a bit.
 
Regarding the drivers: I have begun looking into the new drivers and see if they improve performance. The benchmarks are obviously from before the update and if there are enough of them, the average will drown out anything that has been added since. I am too running a GTX 660 Ti and haven't seen a noticeable performance increase (and I am definitely well below the GTX 570) myself so perhaps the drivers are not the fix. At least not for the GTX 660 Ti. They might (frankly, you're all correct in that they SHOULD) make the 780 Ti perform better. This particular application demands only single precision computing so it was actually surprising that the 780 Ti didn't immediately overshadow the 570. Again, I'll look into it.
 
Regarding the inventory issue: I personally don't feel that the 5xx series is old enough that something like the GTX 570 would be completely out of stock. I had in fact considered this earlier. I just didn't like the way their service dealt with the situation. The wording in particular was quite lacking. It's like they made no effort to understand that the GTX 660 Ti itself was not an adequate upgrade. I wasn't pleased with the way they insisted a GTX 660 Ti was better.
 
Regarding the first time post: EVGA made a solid card for me. I haven't needed to come here. I waste enough of my time in the forum related to that project that I probably shouldn't come here, too. 
 
As for the rest of the story: I made an incorrect judgement on how the customer service exchange would play out. I didn't have high hopes but it turns out I was wrong. For that, I apologize. As it turns out, an independent EVGA service rep has entered the issue and made a frankly amazing offer. If he pays the return shipping on the 660 Ti, he will get a GTX 580. If I had in any way anticipated this response this thread would definitely not exist. If that had been their original response, I might have even come here to praise them! At any rate I am immensely impressed.
 
As an independent EVGA rep (perhaps the very same? who knows?) also showed up here and gave a good response, I can think of three ways this played out.

• Their tin can customer service forwarded this a manager who came to the decision to give a better-than-expected product as a result of the mess, out of the kindness of his heart (i.e. this post didn't have any effect). If that is the case then I again apologize to anyone who felt like I was unduly upset (except whoever tried to insist the GTX 660 Ti was better than the GTX 570; while usually correct, it should have been seen that this was not true in this case)
• Customer service decided to offer a GTX 580 just to make this go away (the squeaky wheel gets the grease). Frankly, this is okay too. I think losing money because you throw it at problems instead of dealing with them properly is an excellent balance for sloppy customer service.
• This thread was felt by management who decided to act up in order to minimize their losses. Someone brought up that I had gone too far by bringing this to a public forum, but I think this is entirely the point! What better way to expose a hole in customer service then to make it public? Then we can see how EVGA deals with it. Think: If you owned a business and someone made a public complaint about it, you too would feel pressured to deal with it. I had half expected to see my post erased, to be honest.

In either of these three cases, the end result for the particular user is good. The reasons this result was met might be good or so-so, but I have been proved wrong and am not afraid to admit it. I'll check back on a regular basis to answer anyone who wants to say I told you so. Or anything else. I am going to give EVGA the benefit of the doubt and assume my comments came in while management was dealing with the situation and that my complaint hasn't swayed them in any way.
 
I was going to buy an XSPC waterblock for my GTX 670, but if a Hydro Copper is still available for the GTX 680 (which I believe would fit the GTX 670 FTW) I think I'll buy it instead. 
 
 
EDIT: Two more things I want to say. The first is that I don't find that the logic most of you suggested, that because the service was great for all of you one bad case is forgiven, is in any way justified. You all feel like you are held to great standards but that doesn't mean you can make an exception. If EVGA wants the reputation of being great with their customers, they're going to have to work for it. Hell, they've earned my respect...
 
Finally, I want to again stress my amazement at the offer of a GTX 580. The mark of a great company. Kudos.

You are very lucky considering they did give you a upgrade like that. I've seen things like this happen in the past... Like AMD's (Technically ATI's last video card before they were bought out) HD5800 series owners getting a free upgrade to a newer generation, a HD6900 series card and they were pissed because they couldn't get near the bit coins a HD5800 series card would push out. Even the HD7900 cards didn't do that great compared to a HD5800 card in this case. But for gaming, they were more than marginal improvements for the replacement.

Congratulations you have gotten the card you wanted!

dyno0919
Customer service alone is the reason why I buy EVGA cards. Welcome back to the club .

Yup.       

I had 780i that went bad, EVGA support gave me a P55 upgrade NOT just a low end P55 but P55 FTW 200, what company does that? not many it's the reason I own 2 system board and 4 video cards with the EVGA brand.  24hr Tech Support? who does that not many. If you guy's want upgrade my x2 550ti's to 650ti's I'd be happy and I wouldn't come here and post neg- comments :P

Same here call EVGA and was assumed i was lieing and a lot of things i had the privilege to record the call and i have a lot of crap on this guys on how they operate. Keep a Eye out of YouTube Tile will be EVGA - Worst Nightmare and why you shouldn't never buy Every Video Gamer Against their products , i will even advertise that just so other stay way from the crap.


Case Number was: 2569908
First Rep: Thomas
Manager Mathew (last name will be released in the video)

a small sorry the first rep told me the exact date of the shipment to best buy the manager asked me when was it i said april and he repeats yeah i see it April lmao. when i asked what date he started to say i am withdrawing info because i dont think you actually bought the card etc lmfao. gave that dumb ass the serial number.


*Screenshot-ed if deleted or banned* 

Apparently you haven't lived life at all.  Nothing is perfect.  Not every product will ever be perfect.  I have bought and registered over 40 products from EVGA and I can assure you that I have had issues....
 
However, EVGA has ALWAYS made things right.  Unlike many companies, EVGA is truly customer service oriented, and if you are level headed, they will ALWAYS bend over backwards to provide the best customer service in the computer industry.
 
Your post should be deleted, and you should go to another community to troll in.
 
#Ignorance

VegetaCreeper

evgauser87214
Same here call EVGA and was assumed i was lieing and a lot of things i had the privilege to record the call and i have a lot of crap on this guys on how they operate. Keep a Eye out of YouTube Tile will be EVGA - Worst Nightmare and why you shouldn't never buy Every Video Gamer Against their products , i will even advertise that just so other stay way from the crap.


Case Number was: 2569908
First Rep: Thomas
Manager Mathew (last name will be released in the video)

a small sorry the first rep told me the exact date of the shipment to best buy the manager asked me when was it i said april and he repeats yeah i see it April lmao. when i asked what date he started to say i am withdrawing info because i dont think you actually bought the card etc lmfao. gave that dumb ass the serial number.


*Screenshot-ed if deleted or banned* 

Apparently you haven't lived life at all.  Nothing is perfect.  Not every product will ever be perfect.  I have bought and registered over 40 products from EVGA and I can assure you that I have had issues....
 
However, EVGA has ALWAYS made things right.  Unlike many companies, EVGA is truly customer service oriented, and if you are level headed, they will ALWAYS bend over backwards to provide the best customer service in the computer industry.
 
Your post should be deleted, and you should go to another community to troll in.
 
#Ignorance

Apperantly you are in a bubble waiting to pop so dont lecture me about life. 40 products some get this guy a grammy

They bend over for you :) nice to know. Just google evga customer support if not wait for the video to see how the reps speak.

evgauser87214

EVGATech_MDecker

evgauser87214
Same here call EVGA and was assumed i was lieing and a lot of things i had the privilege to record the call and i have a lot of crap on this guys on how they operate. Keep a Eye out of YouTube Tile will be EVGA - Worst Nightmare and why you shouldn't never buy Every Video Gamer Against their products , i will even advertise that just so other stay way from the crap.


Case Number was: 2569908
First Rep: Thomas
Manager Mathew (last name will be released in the video)

a small sorry the first rep told me the exact date of the shipment to best buy the manager asked me when was it i said april and he repeats yeah i see it April lmao. when i asked what date he started to say i am withdrawing info because i dont think you actually bought the card etc lmfao. gave that dumb ass the serial number.
 
Contact the webmaster via email if you disagree with EVGA's decision: webmaster@evga.com


*Screenshot-ed if deleted or banned* 

Hello,

you are free to speak your mind however I have changed your user name as it violated our TOS.

Thank you

Hi,

My username was renamed from <removed> to my first and last no where in terms and condition does it state its offensive.

21st century same sex marrage are legal and allowed to be used in tv show. Please answer asap.

Please quote me to the terms where is not allowed

Contact the webmaster: webmaster@evga.com

VegetaCreeper
Why are you doing this? Domt you have anything better to do...lol

Sorry man.. i am just seeking for some justice. I am sorry i dont mean to offend any one here if i have i am personaly sorry.

I had something to do untill nvidea tech support completly disbaled my pc and told me to download a 3rd party software.

Not sure why you continue to post when you have already been given instructions on what to do. No need to keep drawing more attention to your issue. Wait for the webmasters response. Thanks.

 
You don't have to worry about not being able to reply to his PM's. You are using email.

And in terms and condition:

Posting Guidelines

Members are free to post any topic on the forums, provided it is not prohibited by the TOS. All topics must be placed in the correct section, or a Moderator may move the thread to the appropriate area without warning.

Is this guy really still trying to get a 660ti or 570? Sorry if I'm behind in this but dude just get a 1060 which will smoke you're 670 and go circles around it; you're wasting your time insisting getting your 670. You're beating a dead horse. Also, good job necroing the thread.

kaninja
I can't find the video on YouTube. Is it still uploading? Are you on dial-up?

Yes i am, but i guess you cant read i said FEW DAYS. Just trying to get some proof of purchase and stuff ready.

evgauser87214

kaninja
I can't find the video on YouTube. Is it still uploading? Are you on dial-up?

Yes i am, but i guess you cant read i said FEW DAYS. Just trying to get some proof of purchase and stuff ready.

You are funny.

I think EVGA will treat you properly.