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ERROR CODE 62

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fireman437
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2017/02/21 18:23:15 (permalink)
Having issue with boot up keeps giving error 62 
 
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    pcmaster00
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    Re: ERROR CODE 62 2017/02/21 18:27:37 (permalink)
    What processor are you using?

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    #2
    fireman437
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    Re: ERROR CODE 62 2017/02/21 18:33:02 (permalink)
    Intel 7th Gen Intel Core Desktop Processor i7-7700K (BX80677I77700K)
    #3
    pcmaster00
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    Re: ERROR CODE 62 2017/02/21 18:35:50 (permalink)
    You may have a board that doesn't have an updated bios to support that CPU. You may want to contact EVGA to confirm and possibly get a new bios chip sent to you.

    www.evga.com/about/contactus

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    #4
    fireman437
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    Re: ERROR CODE 62 2017/02/21 18:38:30 (permalink)
    yeah i duno this is the second board that has had to been sent back, could a 650psu be a problem?
     
    #5
    pcmaster00
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    Re: ERROR CODE 62 2017/02/21 18:42:28 (permalink)
    What power supply are you using?  Brand and model?

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    #6
    fireman437
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    Re: ERROR CODE 62 2017/02/21 18:44:40 (permalink)
    Antec EarthWatts Platinum Series EA-650 650W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS PLATINUM Certified Active PFC Power Supply - Intel Haswell Fully Compatible
    #7
    pcmaster00
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    Re: ERROR CODE 62 2017/02/21 18:49:28 (permalink)
    Unless your PSU has something very wrong going on with it, the PSU should be fine.  They usually either work or they don't.  And being that this is Haswell compatible, that is the only thing I would have had a concern about, but it moot.
     
    Where are you located?  Were the replacement motherboards done through EVGA or where you purchased it?

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    #8
    JosephL
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    Re: ERROR CODE 62 2017/02/21 18:51:47 (permalink)
    Hello fireman437 and welcome to the Forums!
     
    This code is generally a BIOS compatibility issue with the CPU. pcmaster00 is correct, because you have an i7-7700K I suspect you will just need the latest BIOS for this to work as mentioned above. Please Register your Product so I can have a BIOS chip with the latest firmware.
     
    I have sent you a PM, please let me know when you have finished registering.
     
    Edit: Creds to pcmaster00!
    post edited by EVGATech_JosephL - 2017/02/21 19:07:27

    If you have a moment, please rate my service. We appreciate the feedback!
    #9
    fireman437
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    Re: ERROR CODE 62 2017/02/21 19:11:55 (permalink)
    okay its been registered
    #10
    Sajin
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    Re: ERROR CODE 62 2017/02/21 19:27:10 (permalink)
    Code 62 could mean your graphics card has a problem. Remove your dedicated graphics card and try running off integrated video.
     
    http://forums.evga.com/FindPost/2597242
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    fireman437
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    Re: ERROR CODE 62 2017/02/21 19:29:26 (permalink)
    i have tried a card and integrated same thing 
    #12
    Sajin
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    Re: ERROR CODE 62 2017/02/21 19:30:48 (permalink)
    fireman437
    i have tried a card and integrated same thing 


    Good deal. Looks like you'll need to wait until the new bios chip arrives from evga. 
    #13
    fireman437
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    Re: ERROR CODE 62 2017/02/21 19:32:37 (permalink)
    now is the new bios chip plug and play 
     
    #14
    Sajin
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    Re: ERROR CODE 62 2017/02/21 19:33:16 (permalink)
    fireman437
    now is the new bios chip plug and play 

    Yes.
    #15
    fireman437
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    Re: ERROR CODE 62 2017/02/21 19:45:52 (permalink)
    EVGATech_JosephL     
     it has been registered system wont let me send you a pm 
    #16
    pcmaster00
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    Re: ERROR CODE 62 2017/02/21 19:47:30 (permalink)
    He left the office for the day.  I would suggest calling EVGA at one of the numbers listed here and any of them can help you.  Then post back here so EVGA_JosephL knows you were taken care of.

    EVGA!!! TAKE CARE OF MY MATES!!!!   Heatware
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    #17
    fireman437
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    Re: ERROR CODE 62 2017/02/21 19:54:01 (permalink)
    okay thank you very much 
     
    #18
    KenMcC
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    Re: ERROR CODE 62 2017/02/22 10:46:00 (permalink)
    The NEW BIOS 2.01 supports the 7 gen Intel CPUs on the Z170 mobos.  

    KenMcC
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    pcmaster00
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    Re: ERROR CODE 62 2017/02/22 18:55:17 (permalink)
    KenMcC
    The NEW BIOS 2.01 supports the 7 gen Intel CPUs on the Z170 mobos.  


    correct, but you have to be able to start the motherboard to flash it to that bios version.  The only 2 ways of doing that is to use a CPU that the motherboard will support, a 6 series processor, or to replace the replaceable bios chip with one that already has the correct bios version.

    EVGA!!! TAKE CARE OF MY MATES!!!!   Heatware
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    #20
    KenMcC
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    Re: ERROR CODE 62 2017/02/23 08:55:03 (permalink)
    Strange, I have been installing BIOS from the USB Flash drive on EGA mobo including my Z170 Classified K.   

    KenMcC
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    #21
    Yagyu_Jubei
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    Re: ERROR CODE 62 2017/02/24 10:58:42 (permalink)
    pcmaster00
    KenMcC
    The NEW BIOS 2.01 supports the 7 gen Intel CPUs on the Z170 mobos.  


    correct, but you have to be able to start the motherboard to flash it to that bios version.  The only 2 ways of doing that is to use a CPU that the motherboard will support, a 6 series processor, or to replace the replaceable bios chip with one that already has the correct bios version.

    It was mentioned, that he will get a new BIOS Chip. So he wont to start up the board.
    #22
    BrandonS
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    Re: ERROR CODE 62 2017/02/24 11:18:11 (permalink)
    For those interested, I made an FAQ for this problem a few weeks ago: http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=59679.
    #23
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