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Aborting step-up, support?!

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Newae
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2017/01/19 07:43:52 (permalink)
Hey!.
 
I'm mainly making this thread so that somebody from Evga's support team will notice and hopefully help me out.
I got in contact with the EU support about me aborting my step-up on the 2nd of january. Got a reply the following day confirming and that they had forwarded it to the "Step-up Manager". Since then I've heard nothing, not even after asking again on the 11th. What's up? 16 days and counting for a PayPal-refund..
 
(FYI, have paid the step-up deposit for the differance between the gpu's, then chose to abort because of the extreme shipping expense on my part.)
#1

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    MDeckerM
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    Re: Aborting step-up, support?! 2017/01/19 13:52:05 (permalink)
    Hello Newae,
     
    I looked through all transaction history on your account and cannot find any step up payments.
     
    I can confirm that your step up has expired and you no longer have an active request on your account.
     
    Please let us know if you have any further questions.
    #2
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: Aborting step-up, support?! 2017/01/19 23:52:45 (permalink)
    Hi,
     
    due the feedback from our RMA department, the refund was done already - have a nice day,
     
    Markus
    #3
    Newae
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    Re: Aborting step-up, support?! 2017/01/20 08:08:08 (permalink)
    EVGATech_MDecker
     
    Please let us know if you have any further questions.


    EVGATech_MarkusK
     




    I recieved word on my refund from paypal about an hour after posting my initial post. Happenstance or your doing, either way it's settled. Thanks fellas!
    #4
    XrayMan
    Insert Custom Title Here
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    Re: Aborting step-up, support?! 2017/01/22 00:22:36 (permalink)
    Newae
    EVGATech_MDecker
     
    Please let us know if you have any further questions.


    EVGATech_MarkusK
     




    I recieved word on my refund from paypal about an hour after posting my initial post. Happenstance or your doing, either way it's settled. Thanks fellas!




     

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