It sounds like the pump may not be circulating the coolant properly. You can usually check this by:
A) Listening for the pump to be on. If you don't hear the pump running, double check that the hybrid cooler is connected to the card (header is located under the shroud so this may be a more advanced step for some users, but it's only a few screws so most should have no issues).
B) Feeling the hoses. One should be warmer than the other. If they're the same temp, then likely there is an issue.
If either of these cases points toward the pump then you can stop there and we'll probably need to start an RMA. If these seem fine then you'll want to continue to:
C) Reseat the waterblock and reapply thermal compound. Poor contact or heat transfer will significantly impact the cooler's performance.
At this point, if you're still pulling 80°C on a hybrid card it's probably time to submit a
support ticket so we can get involved directly since you've pretty much exhausted your options without voiding the warranty. If you have any questions about the process please feel free to contact us anyways, and we can try to troubleshoot with you if you need the extra support.
We do have a youtube video for the process on our TEAMEVGA channel:
https://www.youtube.com/watch?v=MepbdKc6m_s Or you can check out the installation guide for the Hybrid kit for a little more guidance here:
http://www.evga.com/support/manuals/files/TITAN_X_HYBRID_Installation_Guide.pdf